Chess.comReviews 213

I was a paying member for 2 years then I stopped when I realized that my game is not getting any better. Not necessarily the chess.com fault I agree, but when I went back to play as a non-member the 3 minutes and the 5 minutes games the system would freeze my pieces and take away my ability to move my pieces in the last minute or saw and always when I was winning! I remembered the same thing used to happen to my non-member opponents in the past, they would be winning and stop playing with only 1 minute to go when they were winning! What a shame. The 4th time this happened to me I promised myself not to ever play chess on this website and probably never online. They made me hate online chess. Will always recommend against this website.

Product has failed since their new version... have complained and complained and done all their million solutions but nothing works... I am paid up until September but they are ignoring me about my request for a refund... I want to move on and use a service that works but they want to keep the money despite it not working... After 5 years on here this is a nasty taste in the mouth... seems they are greedy fat cats after all... not a "community" site like they like to make out

I was a paying member for years. Then canceled the credit card I was using to pay. Could not figure out how to switch to another credit card. Asked. Many times. No helpful reply. Bottom line, I am no longer a paying member. Now, as of a few weeks ago, Chess.com has taken away my messaging privileges. Chat is disabled in all of my games. My opponents know that they didn't disable chat, so they assume that I did. I have no way to tell them that I didn't. Losing chess friends over this. Asked Chess.com to fix the problem. Several times, in fact. Not even the courtesy of a reply.

Quick update... David Kaufmann has been great, as in, polite and professional in getting back to me promptly, so I do appreciate that. And he also clarified why I am muted (I sent some harsh messages to other members who were rude to me first and, on that basis, probably deserved to be told what I had to say to them). Difference of opinion aside, it is their site, not mine, so I accept that I am bound by the rules. I just wish that 1) I knew what those rules were and 2) I was given a warning the first time I violated said rules. Since I never did get any kind of warning at all, I figured that I was probably NOT violating any rule (I'm sure the list of policies would be available somewhere, but I have never found it). Now that I am aware, I agree to these terms. Doesn't matter. I will NEVER get out of chess jail unless I open a new account. But I already have my chess friends tied to this account. Tough dilemma. Of course, I cannot open a new account and still keep this one going at the same time, so really damned if I do, damned if I don't.

Chess.com has the first step of a tournament! A great source in my family.To be honest, I do have one con. The chat could be rude. I have got called a "loser". And somebody said "Bad Move". No problem with that just go in to settings and turn off chat. If you agree with this review and download the app 95% turn off chat. I do like that you can play some one and choose up to 30 min. A big question is "Are they bots?" No they are not. My proof is that I coordinated with a friend and searched the account and guess what, It worked.If you don't know how to play. Play a lesson. If you want to use your skills play a tactic. BTW you only have to pay $5 for more tactics everyday. Please show chess.com support by making an account or as many as you can. I hope my review convinsed you to get Chess.com.

When I played a blitz tournament on chess.com, I made a move and then my opponent somehow pulled a queen out of nowhere and checkmated me. He must have found someway to hack into the software and do this. If there was a coach present and saw what happened my opponent would have received a huge penalty for cheating. Atleast I play by the rules. After that game, I played in an online tournament, and in the middle of the game, I wanted to offer a draw. Well, the draw button was missing. Then I clicked out of the game and logged back in and there it was the draw and resign button. There must be a glitch in the website. I want to know how one of my opponents literally pulled a queen out of his $#*! and check mated me. I will delete my account on chess.com, and never go back on the website again. I will not be cheated on by the website.

I joined Chess.com to play with some friends. I got into it and soon was watching a lot of videos. Next thing I know I'm banned. They never exactly told me in any specific terms the reason. But they have a magical algorithm or statistics that say I must have used outside help, though I didn't. Clearly they do this just to try to take your money and run. From everything I've read they have lots of actual cheaters with fake accounts they do nothing about. Yet they ban real customers who do nothing wrong. Stay away!

I just reached out to chess.com yesterday because I noticed that everytime I realized I was playing a bot, (you can tell by the profile sometimes and lack of history). However everytime I played a bot hiding under a low rating only for them to use expert techniques in the final seconds to win. I believe they do this to keep ratings down so people buy memberships to their site and they can then hope to become a better chess player.
Chess.com doesn't let you block users though. If you block them you will still get matched up with any of their hundreds of fake bots that run all the time. It's not fair if a free member or a paying member wants to play a "live person" they should have the choice. And if they want to never play a certain user (regardless if they are real or a bot) they should be able to restrict that user from being matched up ever again and having their rating lowered (and simply time wasted). I reached out to chess.com help support and then today they just disabled my account with no response at all, all because I emailed them calling them out on the user blocking not working and simply asking them how do I fix it. Rather than tell me it's a real tech support issue they disable my account? So because I discovered their secret rather than find a work around they decide to try and hide my knowledge from the public. Forget them. That's so shady.

For the past several months, it's infuriating to try and play short time controls at chess.com. Their servers are beyond terrible. I have lost countless games on time, because moves I play in less than half a second take over 4 to travel to the distant realm of chess.com's server. Even pre-moves often take over two seconds, instead of the standard 0.1. I don't know what sort of problem that is, if it's local, and I'm sure it doesn't happen to GMs in the site's much advertised death matches and live streams. I know it's not me, because it happens regardless whether I am playing from home or elsewhere, and more importantly, because it has never happened on chess24, where I occasionally play.

Chess.com is the largest chess playing site. Ensuring an at least decent user experience should be their first priority, but this huge problem has persisted for so long now that it seems they either do not care, or can't fix it. Neither option is appealing.

On May 3 - 8, I had been on the website. I saw the $29 fee plan but did not opt for it. I lost interest in chess.com. However, on May 10,2018, Chess.com went ahead and charged my credit card $29. The phone number that appeared with that charge, *******827 is never answered by a person. Only an answering machine on which I have plaintively made my request for a cancellation of the $29. I have left that message every day for now eight days. So, it seems that Chess.com is poorly administered, rather sleazy, with perhaps some 'web-fraud' tendencies.
Tony Carleton my email is *******@gmail.com

A couple years of one on one games was good, no problems there. Then I discovered the multiplayer games with four players per game. Bully central. Every game had verbal abuse of some kind. The site should have an age restriction.

I reported two incidents of bullying and harsh language, but heard nothing about their response. After the second reporting, all my chat functions were shut down. I could no longer see what players were typing. That was their solution I guess: silence the ones who report abuse.

About as good as any other place. Just don't let your kids near it.