Chess.com Questions & Answers

Question 1

Question:

Is this a good way to learn the game of chess for a novice? i recently retired and now have the time to learn the game. Is this a good way to learn the game of chess for a novice? i recently retired and now have the time to learn the game.

Answer · 2019-10-21T02:32Z

Answer:

Yes, there are lessons, tactics and videos to get your started, plus enough novice players to play against.

By James M. over a year old

Question 2

Question:

Am a always playing a person? i've got more than a suspicion telling me i'm playing a computer - it's a con. Am a always playing a person? i've got more than a suspicion telling me i'm playing a computer - it's a con.

Answer · 2019-07-05T03:32Z

Hi! If you are creating challenges with human players, they should always be another person. However, if you suspect a player of playing similarly to a computer, please let us know their username at support@chess.com. We will submit a report on these players and our cheat detection team will analyze their games for potential use of outside assistance from computer engines. Chess.com invests a lot of staff, time, and resources into making sure that people cannot cheat and use outside help during games. We also encourage players to report opponents who they suspect of cheating, and we thoroughly investigate these individuals to make sure that they are playing according to the rules. To report players for potential cheating directly, please find a game with this opponent, and then click on their profile image icon or username, a drop down menu will appear with an exclamation point icon which is the option to "Report." You can also go to their profile page and then click the exclamation point icon below and to the right of their profile picture. These reports result in an automatic cheat analysis being done on the suspected player's games and are monitored by our staff. You can learn more about our cheat detection efforts here: https://www.chess.com/article/view/chess-com-fair-play-and-cheat-detection. If you are ever again concerned about possible cheating, please let us know here or at support@chess.com. Please also feel free to send us any questions or suggestions that you may have. Thank you! -The Chess.com Team

Question 3

Question:

I cannot send any messages. my opponents think i disabled chat in the games. how can we fix this problem? i have already asked several times. I cannot send any messages. my opponents think i disabled chat in the games. how can we fix this problem? i have already asked several times.

Answer · 2018-12-25T04:34Z

Probably you have your account restricted for some reason. Please, send us an email to support@chess.com and we will happily take a look. Thank you so much!

Question 4

Question:

The board size has become very large due to which iam not able to play The board size has become very large due to which iam not able to play

Answer · 2018-02-14T12:47Z

Good morning dear Arving. There is an arrow at the top-right of the board, thanks to which you can make the board smaller or bigger. If you have any doubt about this, we will be more than glad to help you at support@chess.com All the best, The Chess.com Team

Question 5

Question:

How do you downgrade or close your account? the former doesn't work and for the latter only "no" is responsive in answer to the confirmation question about whether i'm sure i won't to close it! very unimpressed. also concerned i'll be charged another for another month's subscription which i don't want. How do you downgrade or close your account? the former doesn't work and for the latter only "no" is responsive in answer to the confirmation question about whether i'm sure i won't to close it! very unimpressed. also concerned i'll be charged another for another month's subscription which i don't want.

Answer · 2021-06-15T10:10Z

You will be charged for the full premium thing after closure, ask staff for a refund if you bought your membership on the first month, they will give a full refund.

Chess.com Questions & Answers

Is this a good way to learn the game of chess for a novice? i recently retired and now have the time to learn the game. Is this a good way to learn the game of chess for a novice? i recently retired and now have the time to learn the game.

Am a always playing a person? i've got more than a suspicion telling me i'm playing a computer - it's a con. Am a always playing a person? i've got more than a suspicion telling me i'm playing a computer - it's a con.

I cannot send any messages. my opponents think i disabled chat in the games. how can we fix this problem? i have already asked several times. I cannot send any messages. my opponents think i disabled chat in the games. how can we fix this problem? i have already asked several times.

The board size has become very large due to which iam not able to play The board size has become very large due to which iam not able to play

How do you (the admin/moderator/etc.) recognize that someone is cheating, or is it just a hunch with no proof?

Too many players between 600 - 900 leaving games to abort, timeout, or using vacation to avoid playing. has jumped manyfold in the last month.

How long does a reply back about refunds, billing and such take? i sent a reply about wanting a refund and it has been over a week.

I get emails from ?chess.com (that is a question mark in front of chess.com). are they actually from chess.com or are they fake?

I hope this site will be banned ...full of cheaters no support and steal money from players ...why not have admins online in games

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