I returned some items for exchange because I had used a discount code and didn't want to pay full price for the replacement items. Despite clear instructions on the return form allowing exchanges, and fully complying with those instructions, refunds were issued instead of exchange. Multiple emails have gone unanswered. I finally just ordered the replacement items again because despite the problems, the clothes are cute.

I have been a long time customer of Chicos.
I purchase a Faux leather off white jacket
Never worn & still has price tag paid $159.+tax jacket was in closet next to real leather black & somehow has black blotches
All over off white jacket.
Called customer service which was awful
Not helpful at all due to I didn't have receipt
Any longer. Chicos quality of clothes has changed. Doing my shopping at J. Jill now.

Their clothes look great on their site and their sizing chart is very accurate, but the actual articles of clothing are made from very thin, cheap fabrics.

I've tried ordering many things from them and it seems like a few years ago I kept my purchases. But this year I've had bad luck, sending things back without even trying them on because the material was so thin, sometimes semiopaque, and often the patterns looked cheaply printed compared to the online version.

End of November ordered cute top for my mother for Xmas. Told it would arrive by December 10. It didn't. Contacted them today to find out what was going on since I had NO communication from them about the order once placed. Told it was now on back order for 30 days. Since that's AFTER Christmas, told them to cancel order and that I wouldn't shop there again. No offer to stay as customer, just some flowery line about wishing me all the warmth and joy of the season. Yeah, there's a pandemic going on so that fits. Eye roll, Worst customer service! Will not order from again.

Over the past 6 months I have purchased several items at full price and have found that within days Chicos online has them on sale. This has happened on 3 separate occasions. When I've gone back to the store for an adjustment, I am denied with the explanation " Chicos online has different sales". Really? For the same merchandise? At that point I've returned the merchandise and ordered it online. Why would the stores not do a price adjustment rather than accept the return of all the merchandise? The online business will put the stores out of business. Terrible policy. Would hesitate to shop there again, as I have no confidence in their prices. Very disappointing.

I was unable to make an exchange because it was past the 60 days window. I wasn't trying to get money back, simply make an even exchange for the same pants in a different size and my pants still had the tags attached. I emailed customer support and their response had inaccurate information for the original purchase date. I'm not sure where they were getting their information. Now my emails are bouncing back. Some of the people who work in the stores are friendly and helpful, but what if you need to make an exchange at a later date? Not worth the risk with Chico's.

My local Chico's, now gone, was a good place to shop. Chico's online is a disaster: no one answers the phone; no one answers emails; no live person on chat. They will cheat you every time and take a month to refund your payment. I should have read the other reviews first. I have shopped at Chico's online for the final time. Believe me.

I saw an add on facebook for a specific item at Chicos. I followed the link to purchase the item. Then, I was asked to give my email for a 20 percent discount. When I clicked on the item, a message said, "like this item? So did everybody else, it's sold out, let's help you find something else." Now they're going to use my email to try to sell me things I WAS'NT looking for. No thanks. Hard pass on Chicos. Not interested in supplying you with my info only for your needs. You're dishonest. I don't work with businesses like yours, and I will share that with friends and social media. Way overpriced for poor materials as well.

Initially found products on a great sale with no mention of when the sale would end (usually sales are made clear through banner ads and such). When I returned hours later the next morning the sale prices were nowhere to be found. I also signed up for the first time customer 20% + an additional 20% discount (that never showed up in my email but other marketing emails definitely did!). I reached out to customer service and they offered to give me a call to help with my purchase (not needed, it's the pricing that was the issue). When I said I wasn't available for a call now the rep ghosted me and the function to email the transcript to my email didn't work, so I have no record of the conversation.

Just an extremely frustrating online experience. I'll be taking my dollars elsewhere.