business logo of Chrono24

Chrono24

Overview

Chrono24 has a rating of 4.7 stars from 2,941 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.

service
116
value
108
shipping
104
returns
51
quality
105
This company does not typically respond to reviews
How would you rate Chrono24?
grey star
grey star
grey star
grey star
grey star
Texas
2 reviews
0 helpful votes
Follow Jose C.
Unfollow Jose C.
Send Message
Share Review
Report Review

Breitling colt automatic
October 13, 2020

I purchased my first luxury watch on this site. I am very happy with my purchase, impressed by the amount of deals on the site. Chrono24 made the process easy and hassle free, looking forward to future purchases.

Date of experience: October 12, 2020
California
3 reviews
3 helpful votes
Follow David O.
Unfollow David O.
Send Message
Share Review
Report Review

Earned my Trust
December 15, 2022

As a first-time buyer of a luxury watch, I was nervous about spending $2000+ on a website I'd never used before. After carefully vetting the seller of a watch I liked, I placed the order, and the seller shipped my new watch from Germany.

The watch did get stopped by US customs, but the seller was experienced enough to notify me nothing was wrong and that they will provide the necessary paperwork. Unfortunately, though, I had to pay an import tax.

Regardless, it was a pleasant experience, and I will be looking for my next 2nd hand luxury watch on here in the future.

Date of experience: December 14, 2022
Virginia
1 review
2 helpful votes
Follow Courtney d.
Unfollow Courtney d.
Send Message
Share Review
Report Review

Chrono24 was super easy to use. I could review sellers, there was great communication, and it was a fast transaction once I chose my watch. I highly recommend this site and I will use this site again.

Date of experience: May 9, 2019
Connecticut
1 review
0 helpful votes
Follow Kenneth W.
Unfollow Kenneth W.
Send Message
Share Review
Report Review

I have purchased two high-end watches from dealers unknown to me - one of which was in Russia. Chrono24 stands behind the authenticity of the sellers and ensures payment and delivery are made to the satisfaction of both parties.

Date of experience: July 11, 2020
Colorado
1 review
0 helpful votes
Follow Ralph F.
Unfollow Ralph F.
Send Message
Share Review
Report Review

An investment in excellence
December 20, 2022

Thank you Chrono24 for this seemless transaction. The entire process was outstanding! In particular, it was the little things that stood out - namely protecting my better interest to ensure I received exactly what I purchased. I highly recommend Chrono24!

Date of experience: December 20, 2022
New York
1 review
0 helpful votes
Follow Neil I.
Unfollow Neil I.
Send Message
Share Review
Report Review

First time buyer of watch online...
February 20, 2022

Very smooth experience - I called their NYC office and a live, knowledgeable person walked me through their process and controls in detail. I was hesitant about buying a watch online, but their team member was very clear with everything. The end purchase was prompt and accurate to the description.

Date of experience: February 20, 2022
Italy
1 review
0 helpful votes
Follow Gianfranco F.
Unfollow Gianfranco F.
Send Message
Share Review
Report Review

Great service
June 18, 2020

Watch shipped in one day after I ordered it. UPS made a mistake and didn't deliver correctly. The seller provided me full support and helped me trough all the paperwork for UPS. I finally managed to retreat the watch and it was in perfect condition, fully working as promised.

Date of experience: June 18, 2020
Arizona
1 review
0 helpful votes
Follow James D.
Unfollow James D.
Send Message
Share Review
Report Review

Return went smoothly
October 4, 2022

I needed to return a watch immediately after receiving it due to not being satisfied with it's appearance. It arrived as described and the condition met my expectations. However, it simply didn't appeal to me once I saw it. Had I seen it in person first I wouldn't have made this purchase. The dealer was very cooperative with the return. Chrono24 facilitated a timely refund of my money.

As the saying goes, Beauty is in the eye of the beholder.

Date of experience: October 4, 2022
Virginia
1 review
0 helpful votes
Follow William S.
Unfollow William S.
Send Message
Share Review
Report Review

Outstanding!
July 28, 2024

A great experience for my first buy in Chrono. My watch is better than I thought. It arrived in just a few days.

Date of experience: July 18, 2024
Massachusetts
1 review
14 helpful votes
Follow Brad C.
Unfollow Brad C.
Send Message
Share Review
Report Review

I had good experience with Chrono24: easy to deal with and quick to respond.
I had a terrible experience with another online watch/jewelry website with the initials TF. Twice over a 2 year period I tried to buy an expensive watch from T. F. Both times I spent tens of hours furnishing them with my id, my (excellent) credit, photos of my license, etc and both times, after weeks, I was told the watch owner wasn't responding to them or some other excuse.

Date of experience: May 10, 2020
Canada
1 review
0 helpful votes
Follow Perry B.
Unfollow Perry B.
Send Message
Share Review
Report Review

My first Chrono24 purchase.
October 10, 2020

I was a little nervous in making my first watch purchase with Chrono24, but it ended up being a great experience! The entire process was seamless and I received my watch in just under one week, that's all the way from Venice to Winnipeg, Canada!

Date of experience: October 10, 2020
Hong Kong
1 review
0 helpful votes
Follow Stephen W.
Unfollow Stephen W.
Send Message
Share Review
Report Review

Great experience
August 13, 2020

Great experience using Chrono 24 to connect with a bunch of dealers. The watches delivered were exactly as described and came on a timely basis, and there was good communications with the sellers. The escrow service also gives great peace of mind for transacting with people who you you do not know.

Date of experience: August 13, 2020
California
1 review
12 helpful votes
Follow Kaylan W.
Unfollow Kaylan W.
Send Message
Share Review
Report Review

I've had nothing but good experiences on chrono 24. Given you have to be really be picky with who you buy from an always ask all the important questions. You really have to cause your not seeing the watch in person which can be worry sum but even if you get a shady dealer/watch you can always go through the hassle of returning the watch with chrono 24 on your side i guess i've been lucky not to get a dud. Cheers from California.

Date of experience: February 28, 2020
Massachusetts
1 review
0 helpful votes
Follow Christi H.
Unfollow Christi H.
Send Message
Share Review
Report Review

Great experience!
March 7, 2024

I was able to research the watches, choose a model, and evaluate various Sellers with ease and confidence. When it was time to purchase, I was very comfortable with the selection, negotiation, payment and transport. Thank you, Chrono24! I am very pleased. :)

Date of experience: March 7, 2024
Spain
1 review
0 helpful votes
Follow Antonio U.
Unfollow Antonio U.
Send Message
Share Review
Report Review

Great seller and great site.
August 13, 2020

TDKwatches is a great seller. The deal was closed in minutes and the watch arrived in a couple of days. The watch was extremely new and with documents. It has a deviation of only +5 seconds per day. I would buy here again without hesitation.
Chrono24's Trusted Checkout is an additional mechanism for a secure transaction. The website is also very good.

Date of experience: August 13, 2020
California
1 review
1 helpful vote
Follow Brandon R.
Unfollow Brandon R.
Send Message
Share Review
Report Review

First time buyer
March 9, 2020

Chrono24 was very helpful in my first time buying from the site. They helped with my confidence in the seller in that they happened to be verified by Chrono24. They also give me the option of returning the watch within 14 days which helped mitigate risk. Ultimately, the watch came as described, the seller was great, and I'm happy with the watch. Would use again.

Date of experience: March 9, 2020
Texas
1 review
1 helpful vote
Follow James C.
Unfollow James C.
Send Message
Share Review
Report Review

An easy site to deal with. The selection was great. Checkout is fair. They charge a 2% fee for using AMEX which I think is BS. I asked them why they charge the 2% and didn't get an answer. I rated my experience with them a 4 because of the 5 star rating I had with the dealer I got the watch from.

Date of experience: September 8, 2019
California
1 review
0 helpful votes
Follow Leslie W.
Unfollow Leslie W.
Send Message
Share Review
Report Review

Wish Chrono24 would use a US bank.
April 11, 2022

Overall I am satisfied with Chrono24 and happy with the watch I purchased. The only hang up is that they use a European bank. I wired funds on Friday morning. Because of the time difference and the weekend, they did not acknowledge receipt of the funds until Monday. This delayed shipment. I will only wire funds early in the week in the future.

Date of experience: April 11, 2022
Massachusetts
1 review
1 helpful vote
Follow John T.
Unfollow John T.
Send Message
Share Review
Report Review

Very Satisified!
July 18, 2020

At first I was hesitant but after learning more about Chrono24's verification process for sellers and reading the reviews of other people's experiences, it was reassuring. I was very pleased with how easy and secure the process was, from communicating with sellers to having questions about the process, everything was transparent. I would definitely buy through Chrono24 again and recommend it to anyone!

Date of experience: July 18, 2020
Colorado
1 review
0 helpful votes
Follow Richard N.
Unfollow Richard N.
Send Message
Share Review
Report Review

Never had a bad experience with Chrono24
August 29, 2023

I've had several great experiences with Chrono24, and with their escrow service and seller ratings, I've always felt safe and secure with my transactions. Will definitely continue to do business here in the future.

Date of experience: August 29, 2023