Chrono24 has a rating of 4.7 stars from 2,941 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
I purchased my first luxury watch on this site. I am very happy with my purchase, impressed by the amount of deals on the site. Chrono24 made the process easy and hassle free, looking forward to future purchases.
As a first-time buyer of a luxury watch, I was nervous about spending $2000+ on a website I'd never used before. After carefully vetting the seller of a watch I liked, I placed the order, and the seller shipped my new watch from Germany.
The watch did get stopped by US customs, but the seller was experienced enough to notify me nothing was wrong and that they will provide the necessary paperwork. Unfortunately, though, I had to pay an import tax.
Regardless, it was a pleasant experience, and I will be looking for my next 2nd hand luxury watch on here in the future.
Chrono24 was super easy to use. I could review sellers, there was great communication, and it was a fast transaction once I chose my watch. I highly recommend this site and I will use this site again.
I have purchased two high-end watches from dealers unknown to me - one of which was in Russia. Chrono24 stands behind the authenticity of the sellers and ensures payment and delivery are made to the satisfaction of both parties.
Thank you Chrono24 for this seemless transaction. The entire process was outstanding! In particular, it was the little things that stood out - namely protecting my better interest to ensure I received exactly what I purchased. I highly recommend Chrono24!
Very smooth experience - I called their NYC office and a live, knowledgeable person walked me through their process and controls in detail. I was hesitant about buying a watch online, but their team member was very clear with everything. The end purchase was prompt and accurate to the description.
Watch shipped in one day after I ordered it. UPS made a mistake and didn't deliver correctly. The seller provided me full support and helped me trough all the paperwork for UPS. I finally managed to retreat the watch and it was in perfect condition, fully working as promised.
I needed to return a watch immediately after receiving it due to not being satisfied with it's appearance. It arrived as described and the condition met my expectations. However, it simply didn't appeal to me once I saw it. Had I seen it in person first I wouldn't have made this purchase. The dealer was very cooperative with the return. Chrono24 facilitated a timely refund of my money.
As the saying goes, Beauty is in the eye of the beholder.
A great experience for my first buy in Chrono. My watch is better than I thought. It arrived in just a few days.
I had good experience with Chrono24: easy to deal with and quick to respond.
I had a terrible experience with another online watch/jewelry website with the initials TF. Twice over a 2 year period I tried to buy an expensive watch from T. F. Both times I spent tens of hours furnishing them with my id, my (excellent) credit, photos of my license, etc and both times, after weeks, I was told the watch owner wasn't responding to them or some other excuse.
I was a little nervous in making my first watch purchase with Chrono24, but it ended up being a great experience! The entire process was seamless and I received my watch in just under one week, that's all the way from Venice to Winnipeg, Canada!
Great experience using Chrono 24 to connect with a bunch of dealers. The watches delivered were exactly as described and came on a timely basis, and there was good communications with the sellers. The escrow service also gives great peace of mind for transacting with people who you you do not know.
I've had nothing but good experiences on chrono 24. Given you have to be really be picky with who you buy from an always ask all the important questions. You really have to cause your not seeing the watch in person which can be worry sum but even if you get a shady dealer/watch you can always go through the hassle of returning the watch with chrono 24 on your side i guess i've been lucky not to get a dud. Cheers from California.
I was able to research the watches, choose a model, and evaluate various Sellers with ease and confidence. When it was time to purchase, I was very comfortable with the selection, negotiation, payment and transport. Thank you, Chrono24! I am very pleased. :)
TDKwatches is a great seller. The deal was closed in minutes and the watch arrived in a couple of days. The watch was extremely new and with documents. It has a deviation of only +5 seconds per day. I would buy here again without hesitation.
Chrono24's Trusted Checkout is an additional mechanism for a secure transaction. The website is also very good.
Chrono24 was very helpful in my first time buying from the site. They helped with my confidence in the seller in that they happened to be verified by Chrono24. They also give me the option of returning the watch within 14 days which helped mitigate risk. Ultimately, the watch came as described, the seller was great, and I'm happy with the watch. Would use again.
An easy site to deal with. The selection was great. Checkout is fair. They charge a 2% fee for using AMEX which I think is BS. I asked them why they charge the 2% and didn't get an answer. I rated my experience with them a 4 because of the 5 star rating I had with the dealer I got the watch from.
Overall I am satisfied with Chrono24 and happy with the watch I purchased. The only hang up is that they use a European bank. I wired funds on Friday morning. Because of the time difference and the weekend, they did not acknowledge receipt of the funds until Monday. This delayed shipment. I will only wire funds early in the week in the future.
At first I was hesitant but after learning more about Chrono24's verification process for sellers and reading the reviews of other people's experiences, it was reassuring. I was very pleased with how easy and secure the process was, from communicating with sellers to having questions about the process, everything was transparent. I would definitely buy through Chrono24 again and recommend it to anyone!
I've had several great experiences with Chrono24, and with their escrow service and seller ratings, I've always felt safe and secure with my transactions. Will definitely continue to do business here in the future.
Answer: Dear Justin, Thank you for your question. With the article price being $10,000 and the shipping cost is $100, the total that you would pay would be $10,100. There are not any additional fees for the buyer in a transaction. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you. Kind Regards, Your Chronno24 Team
Answer: Thank you for your question. Once a buyer makes an offer on the watch and the seller accepts, the buyer will make payment into the escrow account we offer for private sellers. The seller will then ship the package fully insured with signature required. Once the buyer receives the package, they have 7 days to report an issue. As long as no issues are reported, Chrono24 will automatically payout the seller after the 7 days (it typically takes a few business days for the bank to recognize the payout). Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: Thank you for bringing up your concern. All private seller accounts are required to include bank account information when posting an advertisement. The bank account information included is where payment is directed once the watch sells. Your information is secure with Chrono24 is only used for a final payout once the watch is sold. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: This company should be closed down, I have been scammed selling a brand new watch, the buyer has my watch and I have nothing.
Answer: Yes I have used them and got a Genuine watch at a very good price.
Answer: Depends on the dealer and where the dealer is located.