Overview
Chrono24 has a rating of 4.7 stars from 2,943 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
At first I was hesitant but after learning more about Chrono24's verification process for sellers and reading the reviews of other people's experiences, it was reassuring. I was very pleased with how easy and secure the process was, from communicating with sellers to having questions about the process, everything was transparent. I would definitely buy through Chrono24 again and recommend it to anyone!
I've had several great experiences with Chrono24, and with their escrow service and seller ratings, I've always felt safe and secure with my transactions. Will definitely continue to do business here in the future.
Just a quick note to say the service and the attention to detail from the moment I posted my watch to the final sale was impeccable! … I sold my watch within 7 days and the transfer of funds within 3 days of the sale … Thank you
Chrono24 made it easy for me to make a deal that I was very happy with even though I'm a pain in the Butt.
Thank You Chrono24
I have used chrono24 for watch purchases and i only use trusted sellers and then i still try to do some research pay via escrow and so far so good but as with all purchases especially online always " buyer beware" in my case so far so good.
Will use the site again. The merchant I worked with had great communication and item came as described. The 14 day escrow policy gave me peace of mind that if I didn't like the watch or the condition of the watch I could return it with no issues.
My credit cards were rejected during checkout, and I had to call Chrono24 to have it accepted. The problem was solved easily, but it took a little bit more time and effort from my side to have the order processed.
I was very happy with the entire ordering process. My payment was held in escrow until I informed Chrono24 that I had received my watch in proper working condition, which I think is a great way to do things. I placed the order and it was only just a few short days later that I had the watch in my hands (I live in Dubai, and the watch was sent from Singapore). Extremely satisfied!
Overall great transaction. Couple of things for anyone purchasing. They cannot split the cost over two payment types on the website. I had to call to put some on a wire transfer and the rest on my credit card. I had to wait for the wire to go through and then give them my credit card. For the credit card, they asked for a picture of the card and my driver license - I am sure to cut down on fraud. Overall this only took three days to complete but just be aware.
After my 3rd purchase from dealers on Chrono24 I can say I am very satisfied with each experience. The dealers really seem to go out of their way to make transactions smooth. They really work for and earn their 5 star reviews in my experience.
This is the fourth watch I purchase through chrono24. I always felt safe, because Chrono keeps the money paid until the buyer gives his ok. If things go long or there is something wrong, Chrono24 will gives you your money back. In short: zero risk
This is my fourth rolex on chrono 24, everytime the transaction is smooth and secured, great piece of mind from the authenticity of the watch to secured/escrow account. I would never buy or sell a watch anywhere else.
I made my first purchase in August as a new Chrono24 user. I was skeptical at first, but man what a great experience.
I was able to finally get the Rolex I wanted (Daytona). The entire process took 3 days from my first bid to receiving the watch. Simply amazing!
Thank you Chrono24 for facilitating the purchase of this watch. Using your website to research and choose the desired item was easy and efficient. I certainly appreciate your assistance and assurance of receiving a warranted item. When in search of my next watch, you will be my go to company!
First purchase on chrono 24. Very satisfied. Nervous ordering from Hong Kong but Chrono24 is with you through the buying process. In the end it was a smooth transaction and I am satisfied with my purchase. Thanks Chrono24
I think my recent experience with Chrono 24 was one of the best I can remember in a long time. My watch got held up in Italy. I was able to speak to a rep easily and they ran me through all the what-if's in a reassuring way, and also assisted in communicating with the seller. At no point did I feel exposed. The watch arrived and was perfect and as advertised. I would absolutely buy another watch through Chrono 24 - probably only through Chrono 24 if i'm going second-hand and obscure like this one.
Levied 2% commission on my purchase as an exchange rate fee.
Chrono24 refused to accept payment in the currency of the listing, refused to amend my currency settings with the home/business address update.
The Customer Service didn't even bother to read my query and respond!
Just bought a watch on the Chrono24 App. Paid $750, nothing ever came in the mail. They said it was lost in transit and there was nothing they could do about it. Everyone do yourselves a favor and go to an actual dealer, this site and app is likely a scam or prone to outside dealers scamming patrons. Proceed with CAUTION
Purchased a stainless steel deployant clasp for a womens JLC Reverso. Came well packed, in great condition, exactly as advertised. Correct product/size/specifications. Very prompt delivery considering international shipping. Would definitely order from again.
First time watch buyer on Chrono24 and it was a breeze. Once the PO was agreed on by me, the watch was delivered in a week from a domestic seller. Was able to use my credit card (for points) and everything went well!
I had previously sold a watch on Chrono24 ands it's more involved being a seller. That experience made it easy to trust Chrono24 to buy a watch.
Consider buying domestic unless you're okay with potential Customs charges.
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- Karlsruhe, CA
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear D. L.,
Thank you for your feedback. We regret to hear that you had a poor experience using Chrono24.
Chrono24 does not charge buyers any extra fees for the commission. Please note that sellers always create offers and ads in their own currency. Chrono24 converts this amount and shows it to the buyer in their own currency before they pay.
Unfortunately, we cannot currently offer buyers a choice of payment currency.
The exchange rate provided by the payment service is a maximum of 2% above the price set by the European Central Bank (ECB). In addition to the standard exchange fees, this difference also includes the costs of transferring the money, for example from Europe to Asia.
Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team