Chrono24 has a rating of 4.7 stars from 2,941 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
Overall experience was good, some phases were a bit confusing but with a little patience all worked out.
It is difficulty to find a platform that is prioritizing both customer and vendor security, while making transactions seamless. Chrono24 is doing a great job making this work for watch enthusiast, especially in the global context. Well done!
I was pleased with Chrono24. The process was easy and was able to negotiate directly with the dealer. Everything was handled very well and was confidential to the parties. I would certainly use Chrono24 again.
Great experience. Fast shipping and return policy.
My first time purchasing through your app and I will definitely do more shopping through this
I was sent the wrong watch by the dealer and totally freaked out! Chrono assisted in the return and refund process and communicated with the dealer for me. Very streamlined process and thankful everything worked out. Not my first watched purchased through Chrono, makes me feel secure that they will protect the buyer!
Often times when selecting a filter, whether it is a complication, style, function or material, many listings are returned that do not match the filter. This is likely due to the seller posting incorrect info, but it gets frustrating.
Extremely pleased with how well this transaction was handled by Chrono24 and the seller in Hong Kong. My first purchase through Chrono24 and I will not hesitate to do so in the future
Very good website and app, simple, very reliable and always concerned with offering a great experience
I had multiple problems with the site and how it's run. I was told I could transfer funds to another purchase when the first one failed. They retracted that in 12 hours. I bid on another watch separately and all the sudden credit card purchases were removed for me. I tried Apple pay and they came back and said they don't use Apple pay. Then they wanted a wire transfer, which I didn't have. I lost a watch due to these circumstances. Communication was abysmal, no justifications or personnel to assist, I had to reach out several times sometimes without a personal response (i.e. Computer generated). My interactions with eBay are better. Recommend you work on this.
I found the experience seamless and one I would go to in the future as a first stop. After doing business with some other providers I found this experience with Chrono 24 easy, reliable and I feel, trustworthy. Thanks.
Chrono24 has great selection, you can always find the piece that you are looking for and the transaction process is safe and efficient.
It was great to shop on the website site. Thank you 🙏 and I will definitely purchase again
I had a great experience. It felt much safer than Ebay and customer service and communications was great. I will be using Chrono24 again.
This was my third purchase through Chrono24 and everything went very well.
Search and filtering features saved me time and notepad allowed me to save watches for more in-depth review!
As noted in my other reviews, I'll be back!
Customer-friendly item browsing (shopping) process, followed by a smooth purchasing process
I logged into Chrono24 and the first watch that I saw ended up becoming my first ever Rolex. I am very pleased with my purchase. The seller was amazing. They also received the five star review.
The purchase process went very smoothly. From before to after the purchase, i was kept updated and all my questions were answered immediately by email & via mobile app notification. Watch arrived in perfect condition. Thank you so much!
Fast, professional, well informed throughout process, and watch was as described
The last 2 watches I purchased were advertised if the order was completed before a certain time they would get there the next day. Neither showed up the next day. I still think it's an ok place to buy watches for good value but I want the advertising to be accurate.
Answer: Dear Justin, Thank you for your question. With the article price being $10,000 and the shipping cost is $100, the total that you would pay would be $10,100. There are not any additional fees for the buyer in a transaction. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you. Kind Regards, Your Chronno24 Team
Answer: Thank you for your question. Once a buyer makes an offer on the watch and the seller accepts, the buyer will make payment into the escrow account we offer for private sellers. The seller will then ship the package fully insured with signature required. Once the buyer receives the package, they have 7 days to report an issue. As long as no issues are reported, Chrono24 will automatically payout the seller after the 7 days (it typically takes a few business days for the bank to recognize the payout). Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: Thank you for bringing up your concern. All private seller accounts are required to include bank account information when posting an advertisement. The bank account information included is where payment is directed once the watch sells. Your information is secure with Chrono24 is only used for a final payout once the watch is sold. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: This company should be closed down, I have been scammed selling a brand new watch, the buyer has my watch and I have nothing.
Answer: Yes I have used them and got a Genuine watch at a very good price.
Answer: Depends on the dealer and where the dealer is located.