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Chrono24

Overview

Chrono24 has a rating of 4.7 stars from 2,942 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.

service
116
value
108
shipping
104
returns
51
quality
105
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How would you rate Chrono24?
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Ireland
1 review
1 helpful vote
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Satisfied
August 6, 2020

The transaction itself went very smoothly and so I am satisfied. The only negative from the experience is that the watch was advertised as ‘mint' but when it arrived, there was a small but obvious mark or scratch on the casing. Not sure how Chrono24 can control this.

Date of experience: August 6, 2020
Florida
1 review
0 helpful votes
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My first Breitling
June 13, 2022

I was skeptical about buying such an expensive watch on line so I did my research and Chrono24 were the highest rated and had the best reviews when it came down to authenticity, customer service and warranty. Thank you

Date of experience: June 13, 2022
Michigan
1 review
0 helpful votes
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Like many of you here reading this, I was doing exactly the same. Scouring the web for reviews on watch dealers on the web to see if I could trust them with my hard earned money. To my dismay, because of my naivete, I found that, no, not all can be trusted. Until I found Chrono24. There is no hard selling, and during a couple of steps in the process you can amend or cancel your order if you change your mind. Finally, their escrow service gave me the peace of mind I could not find anywhere else. I've bought both new and used watches and every single time it was a pleasant experience.

Date of experience: October 9, 2022
Hong Kong
1 review
0 helpful votes
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Stay away
September 15, 2022

Strongly would recommend to stay away they are not good for business very displeased, i bought a watch seller cant send out the watch. They do no communicate at all you (the customer) have to regularly check your order

Date of experience: August 16, 2022
GB
1 review
0 helpful votes
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First time I've used this website to buy a new watch and I'm sure it won't be the last. The whole experience was smooth, effortless and efficient and dealing with the seller was equally pleasant resulting in my purchasing a beautiful Omega Seamaster 8800 at a very reasonable price with swift, secure delivery. Highly recommended.

Date of experience: May 9, 2019
Texas
1 review
0 helpful votes
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My First Purchase on Chrono24
February 2, 2024

I have been a little reserved about marking such a big purchase through an App, but am glad i did... got my dream watch at a great price and i was very impressed of the process in which everything was done.

Date of experience: February 2, 2024
California
1 review
15 helpful votes
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Good site for shoppers.
July 2, 2020

I have purchased two watches through Chrono24. They host private and retail sellers from around the globe, although most seem to be from Europe. Keep in mind that the "list" prices shown frequently do not reflect the cost of shipping or any custom duty that may apply. On the other hand, you may be able to negotiate each or all of the sales prices and any expenses with your seller. Chrono24 does charge a commission to the seller, but hosting the marketplace and providing escrow for the transaction entitles them to a reasonable fee. I recommend them.

Date of experience: July 2, 2020
GB
1 review
7 helpful votes
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I bought a Tag Heuer from one of their dealers on Chrono24. It turned out to be a fake. When I traded it in the new dealer found this out. I've written several emails with documentation etc but they are basically ignoring the complaint, saying this dealer is no longer with them and now does not trade. Apparently it's up to me to sort it out. I've lost £850 and what makes it worse is they have been happy to take several thousand off me in other watch purchases.

Date of experience: July 22, 2022
Colorado
1 review
0 helpful votes
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Always Great
January 11, 2023

I've had several purchases through Chrono24 and they have all been flawless. Very safe and accurate. Buying a watch over the internet, and spending thousands is not easy at first, but Chrono24 has always delivered. I am very happy with their selection and service and would highly recommend shopping with them.

Date of experience: January 11, 2023
Pennsylvania
1 review
0 helpful votes
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Watch sale and purchase.
May 7, 2024

The watch sale was easy and very simple to complete. I appreciate the escrow service provided. It takes the worry out of the transaction.
Chrono24 was able to get the dealer to communicate promptly during my purchase. Once the communication was established the sale moved quickly.

Date of experience: April 24, 2024
California
1 review
7 helpful votes
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Bought a watch on Chrono24 and it just never showed up. Spent $750. Customer service said there is nothing they can do about it as they are not responsible for the shipping part of the process. Very fishy stuff going on there. Not ever sure what my options are. Buyer beware.

Date of experience: February 17, 2019
Thailand
1 review
6 helpful votes
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Non-existing item
February 27, 2019

Be careful when you purchase thru Chrono24. Their platform has no recheck system if the watch is still with the seller at the time you press buy/purchase. International buyers will suffer from currency exchange conversion even the amount paid is fully refunded (in US$) when the deal is cancelled later because the watch was already sold to other people days before!

Date of experience: February 27, 2019
Maryland
1 review
0 helpful votes
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3 Watches In, No Concerns
November 8, 2022

After 3 watch purchases on this platform, I'm getting more confident in the diligence Chrono24 puts into vetting dealers and their merchandise. I've had nothing but great experiences with the dealers, and any questions I had on using the platform were well answered by the team. I would recommend that anyone looking to purchase a watch online, be it new or used, consider Chrono24.

Date of experience: November 8, 2022
Ohio
2 reviews
0 helpful votes
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Expensive return costs
November 9, 2022

My $400 timepiece costs $300 to return. Much too costly. Seller excellent for correspondence; product delivered as described and promptly. No problem with Chrono24 other than return fees.
Buyer beware- it clearly states the possibility of high return cost... I didn't see it until I wanted to return item. My error!

Date of experience: November 9, 2022
Arizona
1 review
0 helpful votes
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Chrono24 is the place to find just about any watch you want. Their regulations for selling are stringent and they verify dealers. I have bought several high-end watches and have always been very satisfied. Also, a great place to do some research on pricing. As in any marketplace, some dealers tend to try to overcharge, so do your research.

Date of experience: February 19, 2024
Virginia
1 review
0 helpful votes
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Skeptical at first but...
February 14, 2020

This was my first venture in purchasing a watch online. I was Initially skeptical, did my homework on Chrono24 and decided to move forward.
All worked out. I would use this vendor again. I recommend signing up for the seven day refund/return option.

Date of experience: February 14, 2020
Georgia
1 review
20 helpful votes
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I have purchased a watch through this site in the past and was pleased. No longer. Just had a very bad experience with a seller who, as it turned out, was obviously trying to work a scam trying to convince me to send money to a third party paypal account. While this was going on, I tried to contact the site's customer support several times, over an 8-hour period, by phone and email and got no answer or reply.

Date of experience: January 16, 2018
Florida
1 review
0 helpful votes
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After looking at other websites it became apparent that Chrono24 was far and away the best. The other sites had
Postings like "available in 3 to 4 months." Why would anyone get involved with that? I would definitely go directly
To Chrono24 for any future timepiece purchases.

Date of experience: June 29, 2020
California
1 review
0 helpful votes
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Another seamless transaction
August 29, 2024

Anther easy Transaction with Chrono24. Everything went smooth and easy. Takes minute to understant the platform. I Believe that got my back! Thanks!

Date of experience: August 19, 2024
Florida
2 reviews
0 helpful votes
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I have no criticism of the outcome of this transaction, particularly in light of the fact that my mistake caused the problem. Chrono24 ultimately handled things in a timely (no pun intended) manner. My only issue is with the web interface being unclear and one is left without confirmation that messages to Chrono24 have been delivered. Those technical problems will hopefully be resolved. I think the marketplace is otherwise efficient and trustworthy and the fees are reasonable for what they deliver.

Date of experience: June 15, 2022