Chrono24

I have no criticism of the outcome of this transaction, particularly in light of the fact that my mistake caused the problem. Chrono24 ultimately handled things in a timely (no pun intended) manner. My only issue is with the web interface being unclear and one is left without confirmation that messages to Chrono24 have been delivered. Those technical problems will hopefully be resolved. I think the marketplace is otherwise efficient and trustworthy and the fees are reasonable for what they deliver.

90% of the time when I call customer support in USA, I am asked to leave a message. Very difficult to resolve issues the same day. Sometimes phone does not even work. It feels like it's one of those virtual google phone numbers rather than a proper customer support desk.

Also, for my last purchase, seller issued a partial refund due to the fact that wrong size watch was sent. It took a week to see that partial refund back on my credit card. When a purchase is made credit card is debited immediately, no delay but when I have to get money back there is an unreasonable delay. I wish the partial refund automated messages were clear so that I did not have to email chrono24 support. Seems to me this process can be easily streamlined. Once seller authorizes partial refund, no reason for the system not to issue it automatically back on credit card immediately and notify buyer.

I was a bit skeptic about buying a $9k watch here but, after doing some research, I found that dealers who post real pictures (not stock) are more likely to be legit. Then the trusted check out gave me a bit more confidence and finally my dealer offered a 15 day return policy. All that have me the peace of mind I needed to go ahead with the purchase. I'm very pleased with the results because I was tired of waiting for the AD to call me with a watch option I liked.

Very frustrating that sellers are able to list items they don't have and can't even get. Multiple times I have come across a seller listing a product they don't have and can't get hold of. Additionally, I had issues submitting payment on the platform as their security protocol's conflicted with my bank card and the transaction wouldn't go through.

That being said, I have found very honest and friendly sellers both professional and private and made purchases that I am very satisfied with. Overall the platform gives you access to quality sellers and the goods are authentic. There are plenty of places I would not recommend, Chrono24 is definitely a site would.

As someone who has only recently started participating in the world of watches Chrono24 made it easy as well as fun and exciting. The layout of the site and information with each listing helped me navigate toward many successful purchases. For me purchasing through Approved Dealers and the Trusted Checkout process insured a deeper level of comfort and confidence. If you are new to watch collecting or looking just for one watch Chrono24 is the site. A must.

Bought my wife an expensive watch as an anniversary gift from a brick-and-mortar manufacturer boutique. Negotiated a so-so discount off list price. Looking for her watch got me thinking about a new one for my wrist. Found one I liked and then used Chrono24 to source it with a much better discount than I could get from a traditional store. Very happy with the purchase process (including secure checkout option) and pricing! Not going to make the mistake again that I did with my wife's watch... I will go straight to Chrono24 for my next luxury watch purchase.

I was very hesitant to make an expensive purchase on here, considering the shady reputation of the watch dealer industry. I can now say after 5 purchases, I was now comfortable enough to purchase my grail watch through Chrono24 this week. I make sure the dealer has a return policy, guarantees authenticity, participates in the escrow service, has a public presence with above a 4 star rating & at least 100 reviews, before ordering. This has kept me out of trouble.

Great to find a trader who has high standards with fine communication skills. My initial request was for a price for postage and speed of delivery, this was handled well and my parcel was sent with the courier who arrived in good time in these difficult circumstances. I am very happy with the watch it has been given a super high quality case polish and the dial and hands were kept original. These are iconic watches and the restoration was sympathetic to this piece. Thanks for helping me find this classic item, I will be looking at buying several more vintage watches from this dealer.

The first seller stated the item was out of stock. At least they responded quickly. The listing stayed up, though. How to fix that?

Second seller had the item. Things got rocky when I tried to use my credit card to finalize the purchase. The error message was a little vague. A call to my bank revealed that I was not signed up for the Visa verification system. Got that straightened out and the payment went through fine. (Always frustrating when I can't give my money away!)

The seller shipped promptly and with very secure packaging.'

A rocky start, common when I use a website for the first time. But a happy ending.

Would recommend

It's nearly impossible to find deals as good as Chrono24 has for watches. This was my first 4 digit watch purchase, and I'll admit I would have preferred to do it In person. But the deals on Chrono24 are to good. Once I decided to purchase through Chrono24, I felt confidence in the process and how everything was handled. I felt that my investment was secure and that if there was something wrong with the product i was protected. Everything was quick and efficient and I wouldn't hesitate to make my next watch purchase through them.

This is a professionally managed organization.

While german-based, i had no trouble with communication in american when they didn't accept my american bank card. They immediately fixed the situation and i was able to make my purchase after only one email and one incredibly speedy and succinct reply.

Do you know what to call someone who speaks three languages?
Tri-lingual.

Do you know what to call someone who speaks two languages?
Bi-lingual.

Do you know what to call someone who speaks one language?
American.

Ha!

Peace out, Chrono24!