Overview
Chrono24 has a rating of 4.7 stars from 2,944 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
I was looking for a specific model of an Omega watch and Chrono24 was indispensable in helping me find a reputable dealer that had it and a great price. It also facilitated a comfortable transaction since these watches are expensive. Would highly recommend the site.
Chronos24.com is an excellent way of shopping for wrist watches that cannot be obtained locally, or at least without an uplift in prices at a watch boutique. This way, Chronos24.com offers the buyer myriad of choices and prices, so that one can compare pricing for the same wrist watch, etc. The buying on-line experience is completely secure from lifting personal information or intercepting the product - very secure way of seeking the watch of choice. This is the first time buy for me, but I'm sure I will be a return customer on Chronos24.com. Happy.
I have a package that has been in transit for 3 months now and it has yet to leave China. I understand that packages are delayed due to the pandemic, but that is just ridiculous. I also understand that they have no control over the shipping, but when I emailed them, they were so dismissive. When I asked them about the delay, they simply replied with the tracking information. Gee, thanks.
This company as just the worst customer service imaginable, won't answer emails, I'm waiting on a payout for a watch I sold for three weeks ago now, and absolutely no reason for this level of service.
Gives a great layer of protection for buyers + the watch collection feature is nice
I would not recommend this site for the luxury watch purchase.
Red flags: if you are the buyer then you can not cancel your purchase or get your money back if seller for example said that he shipped the watch but you never received it or it got stuck on custom in case of international shipment. Chrono24 says they dont provide any assistance between buyer and seller or any control. Seller can put any bogus fedex tracking number and ship watch to himself and sign for it and your money will be gone. And Chrono24 has no control over that. One more red flag - they dont comply with any customs regulations - for example CITES - which means if for example a leather strap is made of some endangered animal then it could be confiscated by customs but Chrono24 will not take any responsibility there. Avoid or you are risking to lose your money or watch!
Dear Max,
Thank you for your order and feedback. All transactions on Chrono24 are non-binding up until the point of the item being shipped. At any time before shipment, a buyer can contact Chrono24 to have a transaction canceled. Once the watch has shipped, we are not longer able to cancel a transaction since it will then be in transit to the buyer. If an item is shipped and delivered but the buyer has not received the parcel, that buyer would want to contact Chrono24 in regards to this issue to make sure the funds are held in the escrow account until a resolution is found. Please feel free to contact us directly with your transaction ID number via email at Support@Chrono24.com or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind Regards,
Your Chrono24 Team
Excellent Communication. Very fast shipping. The watch was in even better condition that described. Shipped from Japan to the US through customs so I was a bit nervous. Shipping with customs was only 7 days total. I've had domestic Amazon transactions take longer. I could not be happier with the transaction.
The Chrono24 website is second to none and coupled with the Chrono24 App, delivers the quality and assurance one needs when considering making a substantially large investment in a luxury timepiece.
Bravo Chrono24 for making my purchasing experience both satisfying and rewarding.
The 14 day escrow account is absolutely brilliant.
Bought a watch in January, 2019. Package arrived
But watch was not inside. Fortunately I realised box was too light to contain watch and opened in presence of delivery driver. Reported to Chrono24.
Customer services have been rude and unhelpful.
Do not answer questions. I also reported to DHL
Who have done nothing. DHL IN Germany say I did not report loss to DHL locally despite me supplying
Two emails from them incl. Incident ref. Number.
Chrono24 told me I had to resolve with seller and could no longer help. Chrono24 still have my money and DHL will not resolve issue.
Do not use this company and beware of delivery
Companies.
Dear George,
Thank you for your order and feedback. We regret to hear the issues you had with the shipping of your order. Aside from providing tracking information, Chrono24 is not involved in any part of the shipping process. In your situation, the seller and DHL were the appropriate parties to communicate with in reference to a claim. Feel free to contact us directly with your transaction ID number via email at Support@Chrono24.com or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind Regards,
Your Chrono24 Team
Chrono24 is an appreciated option when considering a purchase outside of an AD. Unfortunately, many popular watches cannot be purchased via conventional channel, and having a market place like Chrono24 is a valuable alternative.
When purchasing online, do your homework to research the seller, ask the questions you need answered to feel comfortable and stay within the Chrono24 communication channels.
I bought the watch I wanted, in the condition I wanted from a reputable seller and had a positive buying experience.
First time using Chrono24 and it was a good experience. Multiple automated and seller communications along the way to let me know where things were in the process. I would not hesitate to use Chrono24 again!
Firstly I feel very secure, it is the most important thing for me. Mostly the dealers are very polite and helpful and interest every details. I bought from here several watches and absolutely continue to buy.
Anyway I am enjoying too much although I am still pretty inexperienced in this area.
The order was cancelled by the seller due to time overlap when 2 buyers buying at the same time. I didn't get my watch, which is unfortunate. But the follow up by dealer and apps were quick, so the overall experience is still positive. Hiccup happens and they handle it well.
I had to assure my Credit Union that the charge from Lithuania (or wherever) was valid. It seemed strange to have to pay a foreign transaction fee on purchase from Ohio? Even with the fees, the total price was less than any other site I looked at carrying the same watch.
Chrono24 was a wonderful find for me when I first started learning more about watches. The verified dealers provide a huge sense of security when making investments of this nature, and the "watch collection" that shows the value of any pieces purchased through the website is hugely beneficial.
Keep up the great work, Chrono24!
Unlike other sites I have used, this experience was top notch. Dealer was incredibly professional, product was spot on to description and I had the item less than 12 hours after purchase. Pricing was extremely competitive.
I paid for a watch using Chrono24 escrow system early November 2020 thinking it was the best/safe way to go its now April 2021 and no watch has arrived, 5 months after delivery was estimated at 14-21 days.
Seller and his postal system (Czech) allegedly wont declare the watch is lost, and Chrono24 wont release my money until both seller+ buyer agree,?... seller suggest i pay half the price of the watch so i can get my full refund from Chrono24, saying its fair because he has lost a beautiful watch from his collection.?
This to me is a definition of a scam, i maybe wrong though and will just have to wait it out.
Very disappointed with Chrono24 decision relative to this and will never use again and obviously never recommend it...
Dear Richard,
Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.
At Chrono24 we pride ourselves on being patient and attentive to our buyers and sellers to ensure that they have a meaningful experience on the platform. We pride ourselves on making the buying experience, seamless. We would love to take a look at your transaction to try to resolve the issue with your purchase.
Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team
Hassle free watching buying experience and this was a huge comfort, especially when purchasing a fine time piece online. I was very happy with the service, communication and delivery of my watch. I would absolutely buy again from this dealer.
Great place to shop for watches under a secure situation. However, the valuation of your collection is almost useless. I would about 30-40% of my watches they would either have no value for or just copied the original purchase price.
The watch I bought fully meets my expectations. Good price, good quality and a simple and effective purchasing process.
Unfortunately, the chosen courier made additional charges to those paid for transportation.
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- Karlsruhe, CA
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kevin,
We are sorry to hear about your experience on our platform and receive your payout. We will contact you directly through Sitejabber for more information.
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at +1 (646) 887-3560 (New York), +49 (0) 721 96693-900 (Germany), or +852 3002-0310 (Hong Kong).
We look forward to assisting you quickly.
Best,
Chrono24 Support