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Chrono24

Overview

Chrono24 has a rating of 4.7 stars from 2,944 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.

service
116
value
108
shipping
104
returns
51
quality
105
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How would you rate Chrono24?
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Switzerland
1 review
2 helpful votes
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SCAM
June 25, 2023

An absolute scam
After removing the ad online, I receive a message from Chrono24 that a potential buyer apparently confirmed a deal outside of the platform (which didn't happen), and now they try to charge me a commission!
Beware that this platform will try to charge you commission even if you removed your ad and decided to keep the watch, without even checking with you first! Absolute disgrace for a platform like Chrono24.

Date of experience: May 26, 2023
California
2 reviews
3 helpful votes
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I bought an AP Offshore 42mm watch on Chrono 24, and it's by far the safest best place to get a high end time piece. From your computer, you can literally shop all over the world for your time piece. I will only buy in the US, so you can create filters to appeal to you. The process is safe and secure with Chrono's built in safety measures and 100% guarantee. I received my watch in one day!

Date of experience: May 9, 2019
District of Columbia
1 review
0 helpful votes
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I only buy watches thru Chrono24 now. Safe transaction that allows you to validate item. Communication is simple. Payment is simple. Escrow is super secure and really creative.
Best selection and best process on the internet

Date of experience: July 2, 2023
New York
1 review
0 helpful votes
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Solid first experience
December 16, 2022

First time using this site and first time buying a used watch online. The process was rock solid from beginning to end and I ended up with the watch I wanted for the lowest price I could find anywhere.

Date of experience: December 16, 2022
Texas
1 review
0 helpful votes
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Personal info
April 14, 2022

Overall experience was excellent. The only thing you have to be careful is that you do not provide personal information like SS to someone who is requesting it. I had someone who claim to be from Fedex asking for my social to fill out importing documents. Fedex will never send you email or call you for social #.

Date of experience: April 14, 2022
New Jersey
1 review
0 helpful votes
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Chrono24 - Awesome but they have 1 fault
February 6, 2023

I enjoy Chrono24.
The only issue I have, is that no one is available to chat with me on Saturday or Sunday.
I understand their business model, but a simple chat option (outside of normal 9-5 business hours) could alleviate my concerns.
In my case, I was unsure of the sales tax (is it my State or the selling State's rate) and as I clicked thru the order, boom, it became and order that had to be canceled. Luckily, the receiving dealer was online and responded immediately. I will definitely be buying on Chrono24.

Date of experience: February 6, 2023
Texas
1 review
0 helpful votes
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I bought a watch rom Chrono24 which did not have an original buckle. The dealer basically sold me a watch without an original buckle and strap without explicitly stating in the watch description that the watch does not come with original buckle and strap. There was no clear picture of the watch which showed the buckle except for a blurred out picture. I am starting to question the authenticity of the internals of the watch. Chrono24 doesn't necessarily protects the buys. Dealers are safe here

Date of experience: July 7, 2023
Canada
1 review
0 helpful votes
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Excellent product and service
May 6, 2020

Seller was prompt in communication and shipping (especially given the current constraints). Item was as described and is superb.

The only issue is that I received product and the band appeared slightly discoloured. I started to wipe it and it seems to have been residue from a poor polish job (it was noticeable near the inner links), which I resolved.

Date of experience: May 6, 2020
GB
1 review
0 helpful votes
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Pleased UK buyer
September 18, 2020

I already left a full review of my experience. I said that I was astonished by the speed with which my watch was sent from the Netherlands to the UK. It came well packaged. Communications were good. Tracking information was detailed and accurate. The Junghans watch is, of course, superb. I am now considering purchasing a 059/2022. 48 or a 059/2020. 04 and would definately use Chrono24 again.

Date of experience: September 18, 2020
GB
1 review
0 helpful votes
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I was a little sceptical at first as when buying anything over the Internet, especially at the values of the products on offer, however my fears were unfounded as the whole process couldn't have been easier and more secure.
I would recommend Chrono24 to anyone interested in buying a luxury watch, everything promised was delivered, on time and to a great value. I will be using them again.

Date of experience: May 9, 2019
North Carolina
1 review
0 helpful votes
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First purchase, but definitely will not be my last!
December 17, 2022

When it comes to spending quite a bit of money on a timepiece one should always be concerned. If you are looking for a quality timepiece at a fair price, look no further than Chrono24. The selection is outstanding and purchase process is secure. When it comes to investing in a sought after timepiece, feel secure that Chrono24 is the only on-line resource to turn to.

Date of experience: December 17, 2022
Maryland
1 review
0 helpful votes
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Quick response
April 22, 2022

I had not heard from the seller for a few days. Reaching out to Chrono24 and their customer service rep got back to me fast and contacted the seller to engage with status updates on shipping and delivery details.

Date of experience: April 22, 2022
Nevada
1 review
0 helpful votes
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Chrono24 Makes It Easy
August 30, 2022

Navigating the website for the luxury watches is a simple and enjoyable experience. The selection and pricing are both very competitive. I have purchased many of the pieces in my modest collection through Chrono24 and I highly recommend them.

Date of experience: August 30, 2022
California
1 review
0 helpful votes
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Great experience!
January 30, 2024

Before getting the GS, I have never purchased a timepiece from an online resource like Chrono24. So one might imagine that I had my reservations. But, based on my one and only experience so far, Chrono24 makes the online watch-shopping experience easy, convenient, and it appears to me that dealers can provide excellent service through Chrono24 with great ease, making purchases a secure, and dare I say, fun, experience. Great experience thus far; and if the retailers that go through Chrono24 are as good as Happy Time, then I would recommend C24 to anyone looking to buy an authentic watch at a great price! (Yes, my GS came brand new, and showed up with all the literature, packaging/boxes, and the warranty is still good!)

Date of experience: January 30, 2024
Denmark
1 review
0 helpful votes
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Amazing service
November 7, 2020

The seller answered fast and was super helpful regarding sending additional photos and answering all my questions. Watched looked even better in real life and it was shipped the same day as payment was approved. Love love love my new Rolex. Thank you so much!

Date of experience: November 7, 2020
New Jersey
1 review
0 helpful votes
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Trouble free flawless transactions
January 28, 2023

Have used to buy and sell 10X over. So far, transactions have been quick and trouble-free. Their platform provides access to a customer base far surpassing what you can get on Ebay, FB, or other services.

Date of experience: January 28, 2023
Texas
1 review
0 helpful votes
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First Time User
December 22, 2022

This was my first time using Chrono24 and I will admit I was a little nervous. After reading reviews and their policies, I decided to give it a try and I'm glad I did. I got a great watch at a fair price. I would not hesitate to purchase on here again in the future.

Date of experience: December 22, 2022
Virginia
1 review
0 helpful votes
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So far so good
September 8, 2023

I have bought several watches via Chrono24 and so far my experience with the watches I have bought has been very good. I've also sold a watch through them and find the process to be fairly easy and straight forward as well.

Date of experience: September 8, 2023
Finland
1 review
0 helpful votes
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Another excellent experience.
May 30, 2020

Well, got what I wanted, swiftly, and the communication from Chrono24 was just perfect. Particularly, I like the very comprehensive vendor grading, and the interface, too, which makes using the site very easy, and, to be honest, even into a real pleasure.

Date of experience: May 30, 2020
Germany
1 review
0 helpful votes
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Reliable and uncomplicated service
August 27, 2020

This was my first time buying a watch online, the platform works great and you feel, as a customer, protected all the time. It is nice to have a big good established company on the side of the customer. I would recommend.

Date of experience: August 27, 2020