Overview
Chrono24 has a rating of 4.7 stars from 2,943 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
Smooth as silk. Everything went as planned. No hiccups at all. Have made two purchases thru Chrono24. Plan on making more as my finances allow.
The watch came within five days (weekend included) from Spain to Denmark. He was nice to chat with and generally it was a good experience.
As titled, fast and secure. It is fascinating for watch enthusiasts to be able to have a platform that provides new and pre-owned watches, globally.
Nice checks and balances and excellent communication for a first time user and buyer from the site. I would not hesitate to make another purchase.
I bought and sold watches here with no problems. This site is a reference for me to look up watches and their average market prices.
This is not the first time I've ordered from you, it's a pleasure to work with you, thank you for your service and fast delivery
Watch delivered as described and as promised. I think they can work on the time required to prepare watch for shipping... that took 3 days.
Really good on-line purchase experience. The whole process was very fast considering I purchase this from a vendor in Japan. I love my new watch!
Fantastic experience, easy and safe and quick. Bravo!
Dealer was very responsive and delivered the product in a timely manner. I look forward to doing business with the dealer again.
Excellent service! Easy search and checkout. Great communication, easy payment and fast delivery.
This is the go-to site for your special watch. I purchased from Austins Watches in LA and am now have every confidence in purchasing on Chrono24.
This was a flawless transaction experience and the Chrono24 platform is highly evolved, intuitive, effective and efficient.
Excellent Customer Service. Quickly responded to my concerns. Good follow ups.
Would definitely use again.
My watch was priced very competitatively, the vendor was very honest and upfont as to details about the watch and most importantly all the specific charactistics were as promised.
Service was very professional, I feel reassured in any transaction just for the fact that Chrono24 is the interface.
Thank you Team Chrono24
- Chrono24 tolerates cheating of its customers by sellers.
- Chrono24 has been informed by me several times about this type of situation and they did nothing about it.
- Dishonest sellers are unpunished because they pay a commission. Despite chrono24 being proven to be fraudulent, chrono24 admitted that the seller had deceived me. Nevertheless, it did not deprive the seller of the "trusted seller" status. So they actually give this status to anyone who pays commissions, and as long as you pay, there's no way to lose it.
- Sellers have very high ratings, because chrono24 does not allow customers to leave a negative opinion if the transaction did not go through due to the fault of the seller. Therefore, the seller's rating is totally unreliable. Only satisfied customers who have received watches leave opinions. And those who had their money frozen for weeks and ended up with nothing can do nothing.
- Chrono24 does not write back, promises to take care of the order, and in fact avoids contact and does not reply to messages.
- The chrono24 service is a scandal. A rude guy calls you, informs you that chrono24 knows about the whole situation but will not do anything about it. He seems to be looking for a different watch for you, but in fact he offers those that you are already negotiating. Of course, you pay the difference in price yourself.
To sum up, if you're lucky, you'll buy a watch and everything will be fine, if not, weeks of nerves and stress await you, you won't get a watch, the service won't care. The only thing that works is that the money is in the chrono24 account and will actually come back to you, but not soon either. You have to remind yourself several times and send them additional documents.
I do not recommend,
Very good store. Excellent quality. Fast order execution. I ordered several times. I'm very pleased. I recommend
Efficient and available seller. Reply and send fast. Very happy with my purchase. New Steak Rolex daytona
Easy fast and reliable and great customer service. I will definitely use Chrono24 again in the future.
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- Karlsruhe, CA
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members