Chrono24 has a rating of 4.7 stars from 2,943 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
Smooth and seamless experience with Chrono24. This was my first purchase and would buy again from them.
I recently made a purchase through Chrono24.
Excellent support and communication throughout the process.
I recommend unreservedly.
Top quality strap, better than the originals. Great communication with seller and very prompt dispatch.
Very satisfied.
1st Watch from Chrono24 was amazing. Everything was as described and transaction was very secure. I will purchase more watches in the near future.
I had to do the return order customer service was very nice and helpful made it easy hope to do business with you again
They have really good checks in place to be sure your money is secure in case the transaction falls apart. I really like it.
Have never had a difficult buying experience. Easy to use and great to just browse. Going to start selling on the platform as well.
Seems quite secure (payments etc). Good deals good descriptions. It just feels like an Amazon of sorts but only for clocks I think. I
Chrono24 has done a great job of improving their customer support. It's great that they have a US office now to address any concerns/needs.
Easy to search and purchase a watch. Very pleased with the buying process.
With Chrono escrow service and leaning to buyers rights. The service Chrono24 has I wish all other product lines had. Cars, real estate, etc.
My 2nd purchase on Chrono24 - v safe, love the functionality and the communication with dealers is fantastic. I now have a new hobby :D
5 star experience, easy to order. Purchased for my fiancée who is away and hasn't seen it as yet, but am sure will love it. Thank you
Credit card payment didnt work well. Had to use wire. Had a few problems with filling in bank info, but got quick response from chrono24.
C24 helped me locate and put together my two most recent purchases to get exactly what I was looking for. Happy to be a customer.
Muy lindo y elegante y las características tal y como las describe el dealer. 100% recomendado
Second time I use the platform, it allowed me to buy a new, unworn luxury watch at a 15% discount vs. retail price.
Safe and trustworthy.
That's my 3rd purchase of a luxury watch using the services of Chrono24!
Will use it again, hopefully soon!
First time purchasing a watch online. Everything was as described, smooth transaction, priced well under what Saks was selling this Chopard for.
Answer: Dear Justin, Thank you for your question. With the article price being $10,000 and the shipping cost is $100, the total that you would pay would be $10,100. There are not any additional fees for the buyer in a transaction. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you. Kind Regards, Your Chronno24 Team
Answer: Thank you for your question. Once a buyer makes an offer on the watch and the seller accepts, the buyer will make payment into the escrow account we offer for private sellers. The seller will then ship the package fully insured with signature required. Once the buyer receives the package, they have 7 days to report an issue. As long as no issues are reported, Chrono24 will automatically payout the seller after the 7 days (it typically takes a few business days for the bank to recognize the payout). Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: Thank you for bringing up your concern. All private seller accounts are required to include bank account information when posting an advertisement. The bank account information included is where payment is directed once the watch sells. Your information is secure with Chrono24 is only used for a final payout once the watch is sold. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: This company should be closed down, I have been scammed selling a brand new watch, the buyer has my watch and I have nothing.
Answer: Yes I have used them and got a Genuine watch at a very good price.
Answer: Depends on the dealer and where the dealer is located.
Dear Mengye,
Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.
Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team