Chrono24

Despite selling many watches on chrono previously, after the recent changes i was treated terribly* for not having a current passport. Despite offering up countless other forms of id and an expired passport the customer service person told me, in no uncertain terms, that chrono didn't want my future business.

Edit: in response to the comment below. I have no issue with the policy. My issue was with the conduct of your staff, who indicated that they didn't want the business of such an unscrupulous potential rip off artist* as myself... Incidently, I still have several watches listed on the platform that were posted before your sweeping policy changes and fee increases. So not sure how i've been deemed trustworthy enough to be selling those...
I should also note that despite many requests to discuss the issue rationally with a manager, your customer service agent refused to escalate it. Basically telling me to get off* the platform and stop emailing. Great way to treat your customers...

As an aside, perhaps consider that those offering paypal as a payment method are exempt for your new mandatory use of your escrow service. While paypal provide much more protection for the buyer than your 'mandatory' escrow, cynical me thinks it might be now mandatory because you get a fee kickback from that service and not paypal...

Edit 2 - review updated as Chrono reported it and tried to remove it for being negative... great way to deal with issues from Chrono right there. I've had to change various 'negative' words. Would be great if they actually addressed the issue rather than spending their time trying to get negative reviews removed. Edits indicated with an *. Funny how they sent me the link asking me to review my sales experience and then try to get it removed when it is negative saying it is not applicable... you can see from my previous 5 star review of Chrono that i was quite happy with the platform prior to the changes and their stance against me, if i was running a business i would try and take customer feedback onboard post sweeping policy changes (as an aside, perhaps ask sellers before implementing.) Rather than trying to get negative reviews removed.

I ordered a watch, very high quality and beautiful, I am incredibly happy and satisfied, suitable for everything

To resume the history, Chrono24 sold me a fake Bell & Ross 03-94 Chronograph in the end of February, proven to be fake by Bell & Ross and also by Chrono24. Now, they sent it back to the dealer that sold me the watch (Timelless Dials from Kings Langley in Great Britain) because the dealer needs to evaluate the fake watch that sold me. Its absurd, but more absurd is that it´s been more then 2 months in emails, phone calls... At the end and till today (28/04/2022) the problem isn't solved and I don't have my money back.
Another big disappointment during the process is that I Identify to Chrono24 after receiving the watch that there was a problem with the watch. I received an email from Chrono24 assuring that the money will be captive by Chrono24 till the problem gets solved. They didn't do this and released the money without my approval.
Till today they cant give me a proper answer or an estimated time for the problem to be solved
I have all the emails and documents that proves what I just write.
Wich you all better luck using Chrono24.
Leave the conclusions to the reader about using Chrono24 or not to buy watches.

Ps.: I evaluated and comment my experience on Timelles Dealers at Chrono25 but, and I don't know why, I can't see it published.