Overview
Chrono24 has a rating of 4.7 stars from 2,693 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
I recently purchased a junghans watch through chrono24 from serious watches in Holland. Chrono24 were very helpful and made the purchase simple and seamless. They gave me the confidence to purchase from a dealer abroad. I would definitely use chrono24 again. My thanks to all for their help. John couse.
Purchased a panerai from one of their approved top notch US based dealers, paid into the escrow account, only to find out the seller didnt even have the correct watch. After waiting for a tracking number for over a week, they admitted they did not have the watch in stock. Asked for a refund from Chrono24 to my CC and its been 10 days. NY office gives you the runaround saying it will take 1-2 business days, then they change it to " we initiate refunds once a week " and now they are telling me the best person to help me is out of the office. STAY AWAY!
My watch arrived with box and papers as specified, this watch is genuine, and comes with all the proper paperwork. I was able to get this watch over $1000 under MSRP thanks to this website, and with the extra money I can put it towards a car.
Verry happy with Chrono24, the description of the watch, payment information, etc., all thrustful. I spoke to the advisor and got my questions answered immediately!
I will be buying another watch from them in the near future!
Experienced some complications with the communication regarding the dealer (not the dealer's fault), but the support of Chrono24 was excellent! Call center was active despite Covid-19 and very competent!
Bought a like new Seamaster from Japan and it was a great experience. I was able to communicate with seller, and watch arrived in better condition than I was initially expecting. Very happy with my purchase and will buy from again.
Would have given it a five but the ID authentication aspect was a little wonky. It wasn't clear if it needed one or both sides of the ID. I submitted multiple photos of the front just to meet the system "requirement"
Do not under any circumstances use this scam service for the purchase of anything outside of the US. The "Chrono24 Certificate of Purchase" is worthless. Be prepared for for X number of delays and additional payments needing to be paid to DHL just to get delivered whatever it is you might have ordered...Amounting to hundreds of extra dollars and weeks of delay. STAY AWAY.
Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.
We'd be more than happy to help answer any questions you may have about your purchase.
Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team
Efficiency, attentive and competitive during the whole process of purchasing, from the range of choices in models first and prices later to the follow up between the vendor and the client, yiving the peace of mind that Chrono24 holds the money and you can withdraw at any point
Overall good experience. Great variety. Love the price suggestion option. Price was great. Accuracy of the condition on the piece was not. I had to do the mediation with the dealer myself. Shouldn't have to pay extra if using American Express, I buy at other sites and never had to pay extra.
- Visit Website
- Karlsruhe, CA
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your order and feedback. We regret to hear you had issues with your transaction. We strive to improve our user experience, which includes working with sellers to make sure they have the watches advertised either available or accessible. If a seller is not able to fulfill an order, the order is canceled and instantly refunded. It typically takes between 3-5 business days for the buyer's bank show the refund on the card the purchase was made with. Please feel free to contact us directly with your transaction ID number via email at Support@Chrono24.com or by phone at 646-887-3560 if this was not your experience. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind Regards,
Your Chrono24 Team