Tout était parfait je vous remercie pour ma commande
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Livraison dans le temps. Très satisfaite de mon achat! Bonne qualité merci
Vraiment c'est parfait comme expérience. Je vais recommander assurément
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Thanks so much for your review! We really appreciate the 5-star rating, and we hope to 'see' you again soon! -Team Clearly
I bought contacts on Dec 30 2024.They took money out of my bank date of purchase n then again on Feb 4 2025 for the same order I still have not received. This isn't the first time this has happened to me.First time oversight second just a fraud. Watch your money when dealing with this company. I am jumping through hoops for my money back which they are trying to say...on the 30th of Dec was a hold on the money n on the 4th they took it out. But it's been taken out of my bank twice.
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Thanks so much for your review, Kristen! We really appreciate the feedback. If there's anything we can help with to make this a 5-star experience, please feel free to reach out. We're happy to help, and we hope to 'see' you again very soon! -Team Clearly
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Hi Kit-Yee, your feedback is really important to us as we strive to ensure that you have a great experience shopping with us. If we have fallen short, we would love the opportunity to provide personal support to see how we could make things right. Thank you for your understanding! Please do not hesitate to let us know if you have any questions or concerns. - Team Clearly
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Hi Edward, thanks so much for your review! We're definitely proud of our speediness--whether that's picking and packing your contact lenses into a box in our Vancouver BC warehouse, or offering the fastest 1-2 business day shipping methods. If there's anything we can help with, please feel free to reach out! We're happy to help, and we hope to 'see' you again soon! -Team Clearly
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Thank you so much for your review and rating! We hope to 'see' you again real soon! -Team Clearly
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Thank you for your review, Robert! We are happy to hear that everything is great! If there is anything further we are able to assist you with, please do not hesitate to reach out! -Team Clearly
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We really value your feedback - if we have fallen short, we would love to hear how we could provide further assistance to make things right. If you have any further questions or concerns, please do not hesitate to reach out. We are always happy to help! - Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Clearly has a rating of 2.8 stars from 5,200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and long time. Clearly ranks 5th among Contact Lenses sites.
Merci beaucoup de votre retour, Sarah! Nous sommes heureux d'apprendre que vous ayez aimé votre expérience avec nous! N'hésitez pas à nous faire savoir s'il y a quoi que ce soit que nous puissions faire pour rendre votre expérience encore meilleure! - l'Équipe Clearly