• Gwynnie Bee

Gwynnie Bee

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Overview

Gwynnie Bee has a rating of 2.6 stars from 381 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gwynnie Bee most frequently mention customer service, free trial, and bank account problems. Gwynnie Bee ranks 118th among Women's Clothing sites.

  • Service
    34
  • Value
    34
  • Quality
    35
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
10
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How would you rate Gwynnie Bee?
Top Positive Review

“Helpful and easy way to stay on top of fashion”

Marissa E.
11/28/19

I have been using this site for over five years and I consider it a lifesaver. I love the fact that I can wear new items all the time, and try different things and be more daring than I may normally if I were purchasing an item. I get lots of compliments on my new outfits and I love being able to change frequently.

Top Critical Review

“Lie to get your money”

A L.
2/29/24

I paid for my items, I cancelled my service and I got charged $142. Just a ripoff to suck money from your bank account hoping you don't notice. Never trust one of these companies unless you use a limited fund gift/debit card.

Reviews (381)

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customer service (92) credit card (12)
Thumbnail of user jennier15
1 review
9 helpful votes
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January 19th, 2018

Terribly run company. The price point is high to "borrow" 2 low priced garments. You can not cancel on the website. If you cancel in the middle of a billing period you lose the days you already paid for. You must call on the last day of the billing cycle to avoid this. And of course, the wait is long to get someone on the phone, Dave yourself a headache and skip this one.

Thumbnail of user stephanies83
1 review
16 helpful votes
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July 13th, 2015

I have been a member for a year. They have gone downhill fast. They used to have a nice selection of designer clothes. Now it's mostly cheaply made house brands like Jete and cheap mass market brands like City Chic. Plus, the clothes I do like quickly get grayed out (size not available due to high demand). I've frequently received items with missing belts. Perhaps the worst is the ridiculously slow shipping. They had a promotion where you get an extra item for life, but since that promotion started the shipping has slowed to a crawl.

Thumbnail of user lindac657
1 review
0 helpful votes
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August 22nd, 2018
Verified purchase

I simply love Gwynnie Bee the quality of the clothes the shipping and returns. The only negative is payment date it's at the last of the month by the my once a month income is pretty much deflated so please change that to at least the 5th Thank You.

Thumbnail of user crystalenao
1 review
0 helpful votes
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November 24th, 2019

I love having new clothing to wear and trying things I would never look at twice in the store. However, Gwynnie Bee has gone down hill since a joined. They used to send boxes right away and now I wait several days until they ship new items. Twice I've gotten notifications that a box is shipping only for it to disappear and me to wait 2 or 3 days for them to send me something new. I don't know if they have grown bigger than they can handle or if good help is hard to find, but it is annoying. I used to know that I would have something to wear to work, my subscription money stopped
Me from having to buy work
Clothes. Now I find myself making sure I have something to wear since I can't count on Gwynnie bee sending me something new to wear in time (I have the 5 at a time package).
The clothes are fashionable. They are fun to wear and I love the selection.

Thumbnail of user melaniev2
2 reviews
10 helpful votes
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April 4th, 2016

I used to buy all of my clothing online. I am disabled and shopping in stores is just too problematic for me. This website works wonders for me and I find myself buying many of the dresses and tops that are sent to me.

Thumbnail of user barbarak334
1 review
0 helpful votes
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November 22nd, 2019

I have never been an on-trend person, and I don't think I have been known for having nice clothes. But after I started using Gwynnie Bee, I am suddenly fashionable! I get compliments all the time, and I feel so much more confident about what looks good on me. Love it!

Thumbnail of user betsym15
1 review
15 helpful votes
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October 26th, 2017

I never received a garment that I wore. Everything sent to me looked old and worn. I tried to go on and cancel and was told my password was incorrect. The link would never work. So I packed up the clothes with a note to cancel my free trial. Woke up this morning to a 73.14 charge on my account. I got at least one email from them everyday, but never one saying your trial is almost up. This is a rip off.

Thumbnail of user kerryl46
1 review
20 helpful votes
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September 17th, 2017

I tried for 3 months and sent back everything. I only liked 3 items, but not enough to keep. It took 2 weeks to get next items, so it felt like I was paying $70 a month to try on 4-6 things. Just canceled and was basically told it was my fault things were taking so long. Save your money.

Thumbnail of user connies194
1 review
1 helpful vote
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August 22nd, 2018
Verified purchase

I love everything about Gwynnie Bee except the long wait for the next shipment. Great choice in clothes, the sizes are pretty much what they say, I have been lucky enough to always get clothes that are in good condition. All in all a great service, just wish I did not have to wait as long as I do.

Thumbnail of user saraht291
1 review
1 helpful vote
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August 31st, 2019

I have used Gwynnie Bee for about a year. It's an easy way to wear a variety of clothes, usually things I couldn't afford to buy. I think if you wear a lot of dresses this is for you! Unfortunately I don't wear dresses except rarely and I don't wear sleeveless. This is easily 60-75% of their clothes. Also when I do finally find something I like my size is out of stock quite often. So I end up making do with things I don't actually like or feel comfortable in. It also takes a long time to get a new shipment. So if you don't like anything you get you're waiting another week for something after sending it right back. If I can find another similarity priced service with more office wear that isn't mostly dresses/sleeveless I will definitely switch.

Thumbnail of user theresat27
1 review
109 helpful votes
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February 24th, 2017

I signed up for the trial membership and then stayed on a couple of months more. I cancelled after a couple of months as I thought the price was too high for 2 outfits. Mind you, that was 10 months ago. I haven't heard anything from them during this time and out of the blue, when I get my income tax refund back, they take out over $700.00! Are you kiddin' me? This is NOT OK! I certainly haven't had $700.00 worth of clothing these last 10 months! What really bothers me the most, is that they have my NEW bank account information that hadn't been release to anyone! Stay Away! They don't take "no" when you cancel.

* Gwynnie Bee attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user alexandrac18
1 review
41 helpful votes
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January 23rd, 2016

The usps did not deliver my package. I called GB customer service to let them know that I was no longer interested in reviving this and that I would like to cancel my account. I was told that I needed to either buy the items I never received to cancel my account or work with usps to get them returned but I would not be able to cancel without confirming they would be back by a certain date. (Which I can't do because they never arrived and I have no control over usps) not helpful at all. I will never use this service again and I would not recommend this to my friends.

Thumbnail of user mk93
1 review
3 helpful votes
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February 8th, 2016

I don't normally write reviews, but thought it was time. I have been a member of Gwynnie Bee for a year and have gotten so much out of it. I am more confident, get more compliments, and have a steady stream of new clothing for work and play. The clothing is well made and stylish and arrives clean and neat every time. I love it!

Thumbnail of user christinea181
1 review
0 helpful votes
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September 1st, 2019

Wonderful customer service and fast turnaround. A wonderful way to enhance your business wardrobe, keep it fresh and flirty, or affordably prepare for a hot night out. I also love GB for the ease in trying out the latest fashion trends in the privacy of my own home, and without the commitment! Love it? Then you can purchase it!

Thumbnail of user nikkib26
2 reviews
11 helpful votes
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September 14th, 2015

After giving them a glowing review over a year ago, they screwed up my bank account. All of a sudden after over a $1,000.00 of rental fees, my card was not working (only with them, and no problem with any other business at all) so they stopped sending me clothes but kept "accruing" my account. They literally told me it was a gym membership and in order to cancel my account I had to pay them money (for NO clothing mind you) so they could make my account current in order to cancel my account. (scam, right?) Since it was their IT issue, I refused and told them to reset my account since I had no clothing ever in my possession that was not paid for. I am not paying for a membership. I am paying for clothes.
Now three months after a dead account, that they could not bill supposedly, I inquired to see if there was a way to resolve this. What did they do? They charged my account and it went through and bounced a bunch of charges for me.

Thumbnail of user rachelh55
1 review
2 helpful votes
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November 13th, 2015

So nice to have an unlimited closet full of stylish clothes to choose from. Since signing up for Gywnnie Bee, I can wear a new, great dress every day. It's all the benefit of having a huge closet, without the commitment or cost. Best of all, you can try a month free with this link: http://goo.gl/xVbqFP.

Thumbnail of user lornal25
2 reviews
1 helpful vote
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November 24th, 2019

I have very rarely received items that i could not wear. Most are very cute and i wear them at least once. However - it is frustrating that there are so many super cute looking clothes that i never ever get to closet - let alone receive in a box. I rarely get my prioritized items either. Otherwise it has been a pretty good membership.

Thumbnail of user annm823
1 review
21 helpful votes
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November 24th, 2019

I have enjoyed getting ready for work everyday with the clothes I get from Gwyennie Bee. I am known for the beautiful dresses I wear because of my subscription. Some turn out to be things I don't like, but overall I really like most of my choices. The reviews are great and I have gotten good at picking clothes that I like. I do wish that they had a few more trendy clothes since those are the ones I only want to wear a few times. I will continue to use the service.

Thumbnail of user latoyam4
1 review
8 helpful votes
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March 21st, 2015

I signed up for their service on March 5th since then I have received a total of 8 items ( including the item I purchased), most items I returned the day after trying them on.
I am very thankful for the free month trial, because I have a sort of Ice Cream Cone shape and it is hard for me to find items that compliment my shape without making me looking like a bimbo. All of the items I received were in great shape (looked new), most were decent quality no iron fabrics.

I am planning on keeping the service because it is a great service with fast 2 day shipping, and now that I figured out my size for most of their brands, I am going to love being able to wear lots of clothes without having to buy them all:)

The only thing I would change is.
When you put items in your closet you should be able to pick when the items in your closet are sent to you.

Thumbnail of user shelleyo9
2 reviews
2 helpful votes
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November 22nd, 2019

Before learning about Gwynnie Bee my shopping experience was AWFUL. Running from store to store took too much time and I was limited to only the brands each store offered. Since joining, I've discovered new brands that I love and I shop when I want and from the comfort of my sofa with coffee in hand. Returning items that do not fit is easy. The only thing that I don't like is when items in my size are not currently in rotation and I have to wait.

Thumbnail of user jessicam197
1 review
56 helpful votes
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May 9th, 2016

The clothes are amazing. It was so much fun to try new clothes for a day or a week or two and then return them.

HOWEVER, I ended up having a problem with my account, namely because I had to get a new card and forgot to update my account. This went on for a month and they NEVER once notified me of the problem. There was nothing on my Account Profile indicating a problem. There were no emails. I discovered the issue because I stopped receiving shipments. I was the one that had to email, that had to call. I ended up paying for weeks that I didn't actually use their service because I didn't know what the problem was.

If I am going to give you money for a service I need to trust that you will let me know if something is not correct. I can't trust you.

Thumbnail of user paigeb63
1 review
0 helpful votes
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November 22nd, 2019

Gwynnie Bee allows me to consistently try and wear new clothes - without expanding the size of my closet. I love that I can wear a new dress to work, and then send it back and try something new! It allows me to try out clothes I wouldn't normally buy, as well as rotate classics. I've had great experience with this company - and recommend it to anyone who'd enjoy adding some flair to their wardrobe every couple weeks.

Thumbnail of user tamikam4
1 review
93 helpful votes
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June 19th, 2016

This company is not right. I called to cancel my membership in September of last year and they have been drafting money out of my account every month since then. When I called to get my money back, they keep telling me 24 hours. The money still has not been deposited into my account yet. To me, this is stealing from people and taking money we work hard for. We should all get together and fight to get our money back, and keep other people from making the same mistake.

Thumbnail of user lizr93
1 review
0 helpful votes
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August 5th, 2018
Verified purchase

My rep was empathetic to my situation and sent out new items quickly - even threw in a bonus item. I had changed my address with the post office, but somehow my package never arrived or got forwarded. I was experiencing numberous other mail related issues, but the rep couldn't have been nicer.

Thumbnail of user ep412
1 review
4 helpful votes
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February 8th, 2016

I have been a GB member for a year now and absolutely LOVE the service! I have the 2 items out at a time plan and wear a size 10. At first they didn't have a lot in my size, but over the last 6 months they have gotten so much more in my size and a lot of new styles. The quality of the clothes I get are like they are brand new and I have a hard time deciding if I want to send them back! I would recommend this service to anyone who works in an office and likes to try new styles and clothes, but at an affordable price. If you don't like the style, you can just wear it once and send it back for something else!

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