Coffe Italia

I want to give 5 stars, because I bought an excellent espresso machine for a very competitive price, directly sent from Italy, plus instant customer service when I needed a warranty exchange for the damaged water tank. I just needed to provide a few photos of the damage, and they instantly sent me a replacement tank. Now a short comment on the website: It is a great website with a huge variety, but I could not make my purchase while being logged into my account, it only worked while being logged out. That led to the purchase not showing up in my account, which worried me a bit. But in the end, everything was correct. It would be nice to fix this bug on the page, for the customer's peace of mind.

Rating from Taiwan, It is a good and cheap machine.Not only it can brew espresso well, but also its powerful steam can steam milk quickly.And It is made with high quality of stainless materials, fantastic and shiny like a mirror. Moreover, it is very convenient to use in the kitchen because of its small volume.
It is really a nice machine for coffee lover to treasure!

Cafe Italia U. K. not only sell machines that make the most fabulous coffee but their sales and aftercare set the bar very high too. Really friendly and helpful - and always responding promptly, even during these difficult times.

I bought a elektra casa a leva espresso machine, except that it looks amazing, gives you delicious coffee. Customer service at a very high level, I got answers to my bothering questions in 10 minutes. Wow! Low prices with high quality. Thank you for this pleasure!

I bought a Simonilli Musica machine on Coffe Italia website. It took 2,5 month to receive my order. The company does not exist in UK, or other EU countries. Just in Italy. Within 6 month my Coffee machine is defect and they don't take any responsibility for repair. All phone lines are answering by an answering machine. Finally I found their real shop in Italy. They don't support anything and mostly even don't take the phone.

I don't often leave reviews, but here I had a desire to share my opinion. At the time of registration of the application, namely the too low price for the product I selected, namely, personalized ground coffee from the Coffe Italia trademark, I was pleasantly surprised. The work of the manager is at a high level, they explained everything, agreed on the delivery time, offered rational payment terms for me as a buyer. And in the shortest days of transportation, the goods were received by me. Thank you for the pleasant moments.

My experience started with a question around what coffee machine best suited my needs, I was able to speak to someone at your firm and they provided me with clear guidance on the type of machine, the recommended brand and a grinder that would also suit as part of an overall package.

A number of things blew me a way, the speed with which the machine was dispatched, the ongoing communication regarding its delivery and the quality of packaging to ensure the machine arrived safely at our home.

The fact that the machine makes better espressos than any coffee shop I have been to anywhere in the world, well that is a huge bonus. The machine demonstrates that Italians know how to make beautiful machines that function as designed.

I cannot recommend these guys strongly enough!

Due to the current situation with the virus there was a small delay in delivery. Mails were always answered quickly and friendly. Coffee machine was finally delivered as described and the coffee now tastes much better than before.

My Quick Mill Alexia Evo has arrived just yesterday. It is truly a wonderful machine!
Thank you very much Caffe Italia for the transaction and assistance.
Fair price and product exactly as advertised.

Had an awful experience with this company over the last month, would really recommend avoiding.

I tried to purchase a new lever espresso machine because their prices are slightly lower and didn't want to purchase through a big corporate giant. They say they sent it to me but it was incorrectly labelled and so got held up, first in Italy and then apparently in the UK. I'm now getting messages from the shipper that the package has been lost en route, but Caffe Italia are refusing to refund me - just responding with abusive emails, threats, and repeatedly hanging up on me saying they "dont' have time to help" when I check in once a week.

I understand that some aspects of shipping are beyond a company's control, but according to the shippers Caffe Italia made errors that caused the delays, and are now sitting on £500+ of my money and refusing a refund. Extremely distressing.

Customer Service from Coffee Italia is appalling. My machine was faulty on delivery and 5 weeks later I still dont have a replacement. They expected me to fix the problem, the Call Centre provide updates or information, the manager refuses to call, you only get occasional email updates. No apology or attention to the issue; its as if they dont care about me as the customer. We all expect very good customer experience these days but this just isnt good enough.

Will happily update this review depending on how the support process goes - but my first experience hasn't been ideal. It took a little longer for the tracking info to be sent onto me than I was expecting, assumed it would be an automatic process, but had to ask for details - not a massive issue, but I though this was coming from within the UK - not a deal breaker but just a little conflicting.

Finally arrived (ordered 9th Oct) on the 20th. Sadly the hopper is cracked quite severely and has an EU plug (not UK) - this is a £240 grinder so not really the welcome I was expecting! While I can arrange parts and fixes if required (awaiting what happens next) not the out of box I was experience and sadly means a quite a bit more waiting!

Hopefully the customer service can deal with this - and I will update this accordingly, but not overly happy to begin.

When things go wrong they do everything they can to avoid their responsibilities. They will not repay. Consequently they now have County Court Judgements (CCJs against them). Despite this, they are still trying to avoid repayment. On other review sites like Trustpilot they challenge every bad review (there are many of them) so that the bad reviews cannot be seen, this disguises how bad they are.

Processing payment took over a week no order updates parts missing on delivery and left to sort it out myself. 3 weeks after the delivery I still have no parts and I have asked to return the item and get a refund. Since then they have gone quiet and ignore my emails.

I bought an expensive La Pavoni coffee machine at the end of May 2020, which arrived faulty. The most rude person on customer service, which seemed to be Italian and not event picking up the phone, unless you send a web form, 5 emails and daily Facebook messages, told me to send it to a physical address in London, when I asked for a refund or replacement. I soon realized that wasn't a return address, but a La Pavoni service center. After foolishly believing he'll pay the shipping, I did as he advised and I sent it to London for servicing and the coffee machine came back with the same fault!
Countless attempts to speak with him, calling the phone number mentioned on the UK website, which he doesn't pick up anymore and no email replies to my refund request.
Do't waist your money on this scam shop! Terrible experience, faulty coffee machine and a lot of money wasted!

Recently bought a brand new grinder from Caffe Italia, it arrived with deep scratches on the machine. Contacted them and they said it's just dust and asked me to clean it. I replied saying that it's not dust, it's deep scratches and they ignored my email afterwards.

I purchased a Gaggia Classic Pro with Caffe Italia in November 2020. I reported an issue with the portafilter within three days of receiving the product but was told that this would fix itself over time. Two months later the issue has worsened and I cannot use the machine at all. I have emailed and called Caffe Italia many many times since mid-December. Barbara from customer service keeps promising to get the technical team to call me but still no-one has bothered to contact me. I am appalled that my complaints continue to go unanswered and that the machine has not been fixed or replaced. Please avoid this company so you do not experience the same issues.

Purchased a new Vibiemme Domobar digital ….an expensive machine.
Delivery was a little delayed but it eventually turned up only to find that the boiler would not heat. Within 2 hours I had made contact and received advice on what simple steps I could take to ensure it wasn't a straightforward issue.Tried those but no joy.
Then received advice about dismantling the base under the boiler ….really? ….on a brand new £1000 coffee machine, asking me to dismantle it?
Anyway I refused and rejected the machine forthwith and advised that unless I received confirmation of either a replacement or a refund by the end of that day I would contact credit card company which I subsequently then did. Not a peep since….a £1000 coffee machine that doesn't make coffee but no responsibility taken by this company.

Bought a Gaggia Classic Evo Pro 2023 a few months ago. Checked before buying and in the FAQ it clearly stated that they are "authorised dealers for all the products we sell". This is absolutely NOT the case for Gaggia. I have a warranty issue and have had to spend £30 on courier costs that I wouldn't have had to if I bought the machine from the only real reseller in the UK. Check the Gaggia website (image attached for the only UK authorised reseller). I was aware of Gaggia grey imports and thought I had checked first but this statement on their website is a lie and I have been duped, please don't be! Next stop - Trading Standards.

I have waited weeks upon weeks upon weeks and I am still waiting - the current issue though is now their shipping partner.

The entire experience has not been good, every single step of the process in making a purchase with coffeeitalia.co.uk has been painfully slow - it takes days for them to respond after they take your money. I feel they don't treat you like a customer but like someone to take advantage of. They sell very expensive equipment but have customer service that is worse than what you would expect in a dollar store in the US. I wish I went with a competitor and until I ever receive my purchase I have this sinking feeling in my stomach I made a terrible decision to go with them. I can't even fathom if there is an issue with my order - what will I do - it doesn't matter they offer any warranty because it doesn't seem they even care to respond to customers after you hand over your money. Furthermore their "Prime Delivery" for £9 an item seems to simply be a fraud - it doesn't do anything they will surely ship your order the cheapest slowest way possible.

At the end of the day you spend a lot of money on an espresso machine and will wait up to a month with little information and little contact - if you want to risk your money then go ahead but I hated this experience and I'm still in the middle of it waiting. I didn't check the mountain of negative reviews here first and I should have, their competitors don't seem to have the same problems.

Machine has an electrical fault, within 5 months it is now useless. Despite the 2-year warranty, the company will only replace within one week. Do not buy from Caffe Italia.

It was a pleasure to make a purchase in the online store. Thank you for the attentive managers! Now I am happy with the new coffee machine

Great service, perfect products, decent prices. Outstanding service, very efficient. Fast and professional.