Coffe Italia

I got no response from coffee italia by email
They answered phone for first call only with complaints only by email
I tried email many times with no response
Gaggia only directed me back to coffee italia
I had to pay About £100 inccuding first postage's charge
Machine cost me £50 more ioverall than buying from gagggiauk who were excellent in repairing it

Order #UK*******

Gaggia Brera - ordered 23rd October 2020, received 29th October and was faulty.
Next day rang and was told (by very brusk man) to send an email. Sent email and video and asked for a replacement. Got back an email saying there was metal in the grinder and they attached a video on how to take the machine apart and fix it myself.
Rang Gaggia UK who were lovely and provided me with a letter saying they advised not to touch it as this would invalidate the warranty.
Then asked for money back as Cafè Italia's advice was so bad I was feeling really uneasy about the whole thing but specifically the advice to fix a new machine myself.
Eventually they paid for it to go back but said I had to wait for a report before I would get my money. Then they said they had fixed it and would be sending it back to me. I refused this and kept asking for my money back. Eventually I had to contact Amazon Pay (my method of payment thankfully) who within a few hours got them to agree to a refund. BUT they only gave me part of it and said they were keeping the rest (£67) to cover the cost of repairing it. Amazon Pay again were great and got the, to give me the rest of my money back.
This was such a stressful experience and totally took the pleasure of buying a bean to cup machine. Have gone back to my pod machine for now.
In my opinion they should be pulled up for this behaviour, from reading other reviews here it appears I am not alone I'm having a bad experience.

Coffee machine I could not find anywhere else was delivered fast and in perfect condition. I could only rate their service as excellent!

If you want complete ignorance this is a 5 star company, if you like dealing with arrogant people this gets 5 stars again, if you like to purchase items then don't need assistance if something is wrong then this outfit gets top marks streets above the rest. If you like ringing up to get problems sorted and like the idea of a person putting the phone down then this is the company to deal with. Please be aware DESPITE WHAT IT SAYS ON THE WEBSITE AND MY ORDER I got a European machine with a European plug NOT to quote 'Products will be supplied with the proper country plug' - this is a lie you get a travel adapter with it which isn't what is stated. Those of you having difficulty with this company just simply contact your payment issuer and request a chargeback for the payment on whatever grounds of the distance selling regulations is applicable to your case. People reading these bad reviews need to think twice before wasting time with this outfit who clearly operate in Italy/Spain despite giving the impression with the UK website & phone number they are in the UK. They may be a few pounds cheaper but you will lose out far more in the long run should you need to resolve an issue, I made a mistake but fortunately he will be on the end of chargeback very soon thanks to my credit card issuer, never ever again, if I could give it zero stars I would, worst ever retail experience I could imagine. You will get more cooperation from a Goldfish.

Machine arrived damaged. Bend it with your hand is their response. Once they have your money they do not care. Look elsewhere. You have been warned.

Best quality service ever. Receive my order in few days around the world. Trusted website. Highly recommend

I got coffe machine (Expobar) with Barista kit with amazing price ever and they sent it to me in very short time thanks for them alote

I loved their coffee. The vending machine was working and the service was excellent and the best I've had in a while.

All of my questions were answered promptly and ordering was easy. It arrived inside the estimated delivery time. Thank you.

Brilliant service all round, a slight delay on dispatch, but worth the wait, shop with confidence! A+++

I have Ordered Espresso machines From Coffe Italia last week. The product is very good and deliver on time.

On 16/07/2020 I ordered BEZZERA MITICA S MN CAFFÈ ITALIA KIT EDITION 2 from coffeeitalia.co.uk
The order was dispatched on 22/07/2020 from Italy. I received it on 24/07/2020.
Yes it came with European plug which is not a big deal for me. The machine was tested before shipping and the test results was included in the box. The package was in factory condition and I believe I received authentic new machine.
During the order stage the website did not give me the order status; however; MATTEO from customer support was very helpful in providing the order status by email.
Before I placed my order there were couple of emails with customer support and MATTEO was replying and I got expert advice from him.
In my first use of the machine I faced some difficulties and for a while and from the reviews I read here; I thought there are problems with the machine. However; after reading the manual and some google search I figured out that I was wrong.
I recommend the troubleshooting page in the following website for anyone new to espresso machine: finecoffeecompany.com

The Kit Edition 2:
I think the accessories included in the kit worth the price and it is a bargain.

Overall:
I was lucky to deal with coffeeitalia.co.uk and highly recommend there service.

5* Ratings from David. Good job getting my christmas present comming in time. Thank you. It was a pleasure

La Pavoni Europiccola Coffee Machine and Rancilio Rocky Grinder

I ordered from the Cafe Italia website because it was the best price I could find. I read the online reviews after I placed the order and I was concerned about the negative feedback but needn't have worried. I called the UK number and was much happier once I had spoken to Marco. Marco explained that the machines would be shipped from Italy and supplied with UK plug adaptors.

My delivery was shipped by FedEx I received notification with a tracking number and the machines arrived in 7 days exactly as Marco said they would.

Unfortunately I have had a couple of issues but Marco and Matteo have been excellent. They responded quickly and both were polite and very helpful. In fact, I now have a good rapport with Marco and he included a bag of coffee beans and a beautiful wood tamper free of charge.

The bean hopper on the grinder was broken in transit and Marco arranged a replacement which was delivered quickly and was easy to fit.

I had an issue with the coffee machine not reaching temperature and it let off steam constantly. Matteo told me how to resolve the issue, it was simply caused by manufacturing dust in the pressure release valve. In fact I sent an email at 9.45pm and received a response from Matteo 10 minutes later explaining what the problem was and how to resolve it. That's pretty good service in my opinion. I'm not sure these guys ever stop working, I've had responses during the day and late into the evening! Marco has always answered my calls or called me back very quickly.

The UK address on their website is actually for A E Stanton, a service centre that they use. This is confusing, the website could be a little clearer. Personally I had no issue with this or the plug adaptors. I can easily fit a UK plug to the machines should I feel the need.

In summary, a big thank you to Marco and Matteo, they have been friendly and resolved my issues quickly. The machines were a great price and the free coffee and tamper were an additional bonus.