Coinbase

Coinbase is a company that gave very little thought to the value of human interaction. However customers like myself have trusted them to provide a credible and reliable investment platform. It seems to me that when there is a problem and questions need to be asked there are virtually no live people at this company that a customer like myself can talk to. Over the last week I have had legitimate concerns about the amount of my account which appear to be incorrect. After going on The CoinBase website and using their interface to voice my concern the best they could do was to lock me out of my own account. When I attempted to phone them, it automatically disconnects me and directs me right back to their website and back to the online prompts that I had just been through. Coinbase has arrogantly designed their customer service as a vicious cycle. I was graced with an email indicating that they'll need 4-5 business days to rectify the situation.( this is outrageous!) It is no way to gain trust or retain any semblance of a relationship or decent reputation. Their customer service is simply the worst I have ever experienced.

Great support for people who have problems with account issues.If you want to trade in digital currencies, you are going to need a platform on which to trade them, and an intermediary to communicate with the network. Coinbase is a global digital asset exchange company (GDAX), providing a venue to buy and sell digital currencies, as well as send information about those transactions out to the blockchain network to verify those transactions. Coinbase serves as a wallet, too, where the digital currencies can be stored. The application operates exchanges of Bitcoin, Ethereum, Bitcoin Cash, and Litecoin, as well as other digital assets with fiat currencies in 32 countries, and Bitcoin transactions in many more countries. According to its website, Coinbase has served over 10 million customers and facilitated the exchange of more than $50 billion worth of digital currency. Thanks

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I have purchased crypto from the Coinbase Exchange and opened a Coinbase Wallet. Their verification process to link the two will not work and their customer service bot won't answer the problem. When I try to transfer their exchange keeps wanting to charge me full purchase price each time.
So I have crypto sitting on their exchange and no access to it. THIS IS DISGUSTING!

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Stay away from this service. We won't even go into their customer service. Good luck if you ever run into an issue. However the hidden fee's are what alarmed me. I am shocked the FTC isn't regulating them. Their corporate info is so we'll hidden, I am beginning to believe it is a company that has intentionally hidden it's info. They announce the Coinbase fee when you purchase an asset. They do not mention a percentage markup on each transaction to in essence "hold" your purchase price due to a fluctuating market. So you pay them to hold a price that is higher than the current market value that you think you are purchasing each asset. There are percentage fees for converting assets even though in their legal section they state that they add no "Coinbase fee". Then, try taking your money out? They can withdraw money straight from your account easypeazy with no fee. But to withdrawal you money, you have to first convert it to USD which will incur a conversion percentage fee and then ANOTHER fee just to wait up to 3 days just to transfer it back into your account.

We are free people. You can chose to be treated like unwanted sheep and spend most of what you will make off successful to Coinbase and help a company that really cares less about their customers. I personally don't trust a company like that with my money and investments. I have taken my business elsewhere

I realized after hours of going thru their website that there is no way to know your average purchase price, the fees they charge, or what your profit or loss is... period. This is the basic info that every investor wants to know. It appears they set the site up to purposely keep you in the dark. If you want know this info, get out a calculator and good luck. If you ask CS for the info, they act like they do not speak English or simply do not read you question. It is almost like there are robots on the other end. They will simply send you to LINKS that do not help I tell the next rep, do not send me to any of the links unless they answer my questions. Once again, they do not listen or care. Its sad their stock is so high. It will come back to bite them. Coin base Pro fees are better but still no easy way to get the info you need to decide whether to buy, sell, DCA, etc. I am on 6 different exchanges and will be closing out CB and CB pro soon as I get back to close to my initial investment! Run, Forest Run unless you just gonna make 1 or two purchases and hold!

I deposited 3000 stellar tokens on my account with correct address and the deposit is still missing 3 weeks so far i write support team 12 times after three weeks i get reply with link to help center and message... fix it your self... their support team is horrible their incompetence is limitless and after showing them proff of my translation still they didn't resolve my issue...
THIS IS THE WORST CRYPTO EXCHANGE THEY WILL ROB YOU FROM YOUR CRYPTO ASSETS OVERCHARGE YOU WITH FEES AND ANY PROBLEM THAT YOU HAVE WILL NOT BE RESOLVE HORRIBLE

Stay alerted this company is full of scam don't believe what they are saying they are scammers I was rescue from them by global recovery funds.org contact them if you need assistance

On 9-4-21 my account was fk with I've called there customer over 4 times over the weekend just for some one to please confirm that no funds were removed from my savings. And they can't tell me anything mean today the market crashed and I was unable to sell any coins cause they have locked me out. I truly recommend UPHOLD am also have long some ID issues with them however they let you sell and even buy while your in a Hold. The minute I get cleared to touch my coins I will sell all and close COINBASE it's TRASH! Am living proof am sooooo
Stressed not knowing where if my funds are still there or not! God Bless

I filed a complaint/action with Coinbase approximately 14MAY21 for potentially fraudulent activity on my account. Coinbase locked my account. I eventually was able to access the account, but it had a $0.00 balance as of 18MAY21. On 17MAY21, I had a balance of approximately $15K. Coinbase allowed the money to be removed three (3) after I reported fraudulent activity resulting in a $0.00 balance. The issue has not been resolved and frustration continues. They have not made any attempts to replace the funds

This is one of the worst companies have ever worked with you have no control over your money You have no one you can call or talk to at coinbase They say that they've canceled in order they don't return your money and then when you have your bank reverse the charge they freeze your account, Major headache to work with this company its complete run around if you do it be very careful There is no way for you to have any recourse.

I sent a payment of $375 in BTC and it showed an error. So I sent another payment of $375 thinking that, worst case scenario, I would have a double order from the recipient if the first one was not cancelled. But instead, both of these payments were shown as sent, but with no attached confirmation, meaning that the recipients could not verify that I sent the payments and that they were completed. I had previously sent a payment to this same recipient with Coinbase, in the exact same way with BTC and it showed all information just fine. In this case, with $750 sent without Coinbase showing me a receipt, I have lost that money. I emailed back and forth with their customer support for two weeks. They assured me over and over they were working on the situation. All that had to happen was for the sent money to show receipt information. Well it's been 6 weeks now and it's not fixed. They won't fix it, they just keep telling me they are sorry and working on it. I've lost $750 and I will never use Coinbase again. Beware.

I signed up in mid November and had my first transaction go through without a problem... but for over three weeks now I cannot get a transaction executed. At first it was a "High Risk" orders issue. - Oddly enough, they took the money from my checking account after cancelling my "High Risk" orders (they must have been a little short over there and needed me to float them a loan). I contacted them but never received a response. About a week later they redeposited the money into my checking account.

So after all that cleared up, I decided to try again... After waiting for 4 days for the order to execute, and then... IT WAS CANCELLED WITHOUT EXPLANATION! -WTF?

So, I have contacted them, again, to try to find out what the problem is but I don't expect to hear back. I now have the joy of waiting to see if they take the money out of my checking account, again!

All in all, it has been nearly a month since I created my account and I have had one small order execute and seven cancelled.

This platform is a scam. They incorporate hidden fees in all conversions, they have the worst customer service in the world, they do not take ownership of any of the playforms bugs nor the wallet they also run. When sending funds to the wallet, you have to convert the funds to usdc but once the funds are on the wallet, you have to convert the funds or buy ETH just to be able to send the money or convert to a different crypto...wtf id the purpose of converting to USDC to begin with? MORE FEES! Customer service just dodges questions and says they understand your frustation but does nothing about it. Avoid at all costs!