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Coinbase

How would you rate Coinbase?
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Minnesota
1 review
3 helpful votes
Follow C V.
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I must also agree that when you have a problem with them, they are not found, and their default action is to suspend your account.

UPDATE: Coinbase, after closing my account, reinstated me. My account is working and I did not lose funds. I wanted to update everybody to let them know that Coinbase did resolve my issue to my satisfaction, although it was painfully slow.

Date of experience: January 19, 2017
Florida
3 reviews
2 helpful votes
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High Fees
August 31, 2020

Seems to be some trickery going on with their fees.
I tried to contact Coinbase about being charged $400.00. For a trade/transaction. No luck in getting an answer. They seem to be clouded in secrecy with no accountability. I will no longer recommend them to friends.

Date of experience: August 29, 2020
Oregon
1 review
1 helpful vote
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I found a series of fraudulent charges ACH from Coinbase to my bank account. Coinbase does not seem to have proper fraud controls in place to prevent the abuse of their platform which does not speak well of the company as a whole. A call to their fraud department results in an unprofessional voice mail instead of a fraud professional. They should do better.

Date of experience: July 5, 2016
Florida
4 reviews
5 helpful votes
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Coinbase sent a mail on 25 August informing me that they were performing account reviews and that the process could take 1-3 months. They locked trading and fiat withdrawals for my account on the same day. Since that day I have heard absolutely NOTHING. I have tried to contact CB customer service, but direct contact is not possible. When raising a query through their standardized support system - which done three times - there is no response to the issue at hand, but after a few days a mail with the message "we have now closed the case # XXX and hope you were satisfied". I strongly encourage people to contact [coinreclaims com] to resolve their cases like I did. It's unacceptable to block a customers account permanently who had money in wallet! Ended up having to recover externally. Now I'm on a hunt to expose COINBASE. I'm willing to help if needed Check out (coinreclaims com) for help.

Date of experience: December 2, 2021
California
1 review
3 helpful votes
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There is a lot to like about Coinbase. Response time to resolve issues is quicker, but they are just spinning everyone's wheels. Coinbase response to customers is just more questions or solutions that don't apply. How many times do I need to explain something to be understood? I suggested they should never send a bot to do a human's job. I should have had answeres two weeks ago. I'll play along until there is a better platform.

Date of experience: June 3, 2020
New Mexico
3 reviews
15 helpful votes
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I just wasted five hours trying to use this app. It is basically a non-functional waste of time, but they WILL steal all your information before you realize it's useless. They have EVERYTHING about me, including photos of my driver's license (which they demanded twice, first shot wasn't good enough), and the app is still unusable. I cannot buy or sell with it, it is essentially an information hawk, and who knows where all my info went? I don't... I can't USE it.
My buddy with a Smart phone told me to use it. His works well. Perhaps, the android app is the problem. I no longer CARE.
I shared everything about myself, and can't use the app. I will NEVER trust them again. Five hours of jumping thru hoops brought me HERE! Don't make the same mistake. They deserve zero stars, and they really HAVE earned it.
YOU give them five unrewarded hours of your life, and all your personal info - tell me you don't agree.

Date of experience: February 21, 2021
Michigan
2 reviews
0 helpful votes
Follow VINICIUS S.
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Coinbase wallet is not safe at all! I had my cryptos stolen from my wallet and Coinbase just reply standard answers saying they can't do anything. I never give my 12 word to anyone and even though someone joined my wallet by a flaw from their system. There is a flaw in their system as the thief is keep doing. Skip away from them. Case created #******* and #******* but nothing is solved.

Date of experience: April 21, 2022
California
1 review
1 helpful vote
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I was referred to Anonymous Solutions by a mutual friend, So i filed a complaint with Anonymous Solutions, luckily for me the account still had my crypto in it, and i am eternally grateful to the hacker and cryptographer that made it possible, the service fee was worth every dime. I advise you contact Anonymous Solutions(american@ techie. Com) for help. They helped me recover my crypto; Also saved me a lot.
Stay away from coinbase.

Date of experience: February 6, 2023
Nigeria
2 reviews
1 helpful vote
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Credit Fix
May 9, 2023

I financed a car that had a nationwide murder warrant attached to the vin and it caused me to get pulled over at gun point 5 times a week for 7 months so I did a voluntary repo about two years ago. I needed to get it removed and *******@bk.ru came highly recommended and I recommend them for all credit related help.

Date of experience: May 7, 2023
New York
2 reviews
2 helpful votes
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Extraordinary high trade charge fee, and various of high charge, it is very easy and fast transfer your money to coinbase account, but if you don't want trade, it is more longer you think to cash out as trap. It's nightmare for new digital trader. Believe it or not? You will lost huge money in trade and charge fee!

Date of experience: March 6, 2022

Overview

Coinbase has a rating of 1.3 stars from 786 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 49th among Centralized Exchange sites.

service
338
value
305
shipping
111
returns
131
quality
296
This company does not typically respond to reviews
+157