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Coinbase

How would you rate Coinbase?
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California
1 review
1 helpful vote
Follow Arden P.
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Zero customer support
September 13, 2024

When my wallet was compromised, they did little to help me recover the money that was in there. It took long to even get a customer representative that listened to me. Only Dctline [com] was able to resolve my case.

Date of experience: September 13, 2024
Nigeria
1 review
0 helpful votes
Follow Mark J.
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I enjoy writing this review and I sincerely hope that I will publish it again. I would like to thank the recovery team for their excellent support in helping me get all my money back, you can contact them directly on via WhatsApp *******066

Date of experience: July 14, 2024
Massachusetts
1 review
0 helpful votes
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Be careful people
July 23, 2024

We all just have to be more careful when investing with this sites,they have many agents who lure people into trading with them,and when it time for profit withdrawal they will deny you access into the website and they will keep asking for more payments,.i'm a victim, i lost 17k usd to them but with the help of a friend who is a recovery consultant
Reach him on Telegrm (axbrad) i was able to retrieve all my money from their website..

Date of experience: July 23, 2024
Canada
2 reviews
0 helpful votes
Follow Jonah S.
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My account was compromised weeks ago, and I have been struggling with ineffective support via email. Phone support is unavailable, and the chat is just a basic bot. Despite repeatedly informing them that their suggested solutions don't work, they continue to provide unhelpful responses, making me question if they're even human. However, Mark Fisher was able to resolve my issue. If you need assistance, reach out to him via ema!l (Markfisherjr@ outlook.com)

Date of experience: May 18, 2024
California
1 review
0 helpful votes
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After over 15 years I am leaving Coinbase due to their "system" holding all of my deposits for 7 days. I have never had a bad deposit, use the same bank, same account and now I have all deposits held. Support is a joke and takes hours to get a live person. Support is useless as they copy as paste reply's from the website. Takes them 3-4 minutes to reply to every question I have. The oldest scam in the book, use customers deposits to make money their funds are on hold. Support has no answer as to why the "system" flags every deposit I make as a risk.

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Date of experience: March 6, 2024
Arizona
2 reviews
16 helpful votes
Follow Steven S.
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The only thing I use Coinbase for is to deposit and transfer crypto between exchanges and I cash it out on Coinbase for fiat to bank account. Other than that avoid purchasing and converting crypto on their platform as they will stiff you very bad. Trust me I found out the hard way when I entered the CRYPTO realm. Ask yourself this question? How do you think they amassed a $300 billion Empire? In what manner was that money derived or obtained? Well I'm sure most people get the picture.

Date of experience: May 3, 2021
District of Columbia
1 review
5 helpful votes
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Fix Frozen Account
October 24, 2023

Closed ability to send after doing 2 small transactions. Then locked account- spent 4 days verifying account and resetting password while CB promised that would work. Every time I get a message that it's verified- it's still locked. Support is very bad and is like a robot saying the same thing - which does not work. After opening a complaint they close it immediately saying that I have an open support case. YES which you don't solve. I suggest all to use a different platform.

Date of experience: October 24, 2023
New York
1 review
5 helpful votes
Follow maecus l.
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Recommended for all customers to resolve your issues. Thank You. I had no problems making several transactions. It was smooth so far. I believe some people have no patience or are awkward on how to use it. Only thing is find live support, but I think they will in the future when they expand staff.

Date of experience: February 20, 2018
Arkansas
2 reviews
6 helpful votes
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Great Site
January 10, 2018

Great Site, It took a few days to get verified but this helps keep criminals away. Been using them for about month no problems. You can use your credit card but they start you off on low weekly limit and it increases as you buy. I have bought all ways with no problems.

Date of experience: January 9, 2018
Italy
2 reviews
5 helpful votes
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Coinbase is scam
December 18, 2023

Invested $50,000 in Coinbase. Initially, encountered very polite and skilled specialists. However, the big 'But' is crucial – they turned out to be scams! Deceived and unable to withdraw my money, I sought assistance from support(at) fast-recovery(.)io specialists. It's still hard to believe they truly exist. Huge thanks to these guys—they successfully retrieved my funds!

Date of experience: December 18, 2023

Overview

Coinbase has a rating of 1.3 stars from 786 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 49th among Centralized Exchange sites.

service
338
value
305
shipping
111
returns
131
quality
296
This company does not typically respond to reviews
+157