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Coinbase

How would you rate Coinbase?
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Pennsylvania
1 review
7 helpful votes
Follow Dan R.
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Don't expect to receive any of the advertised incentives for signing up or ID verification, user agreement fine print states they can not credit the incentives to you (even after email verification that you will receive it) without any notice as to why. Every attempt to contact customer service is just responded to with a computer generated response that does not help resolve any issues you have. Functions of a crypto exchange work fine but poor customer service results in only 3star rating from me.

Date of experience: July 9, 2021
Ohio
40 reviews
51 helpful votes
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If you are new to crypto currency and want to learn how it works coinbase, com is a great place to start. It is a very simple and easy to use platform for buying, converting and transferring some crypto currencies. I personally never had a problem using coinbase but I have heard of people saying they did. Too me it's one of the more trustworthy platforms.

It might not be as secure as I would like which is why I really don't use it a lot anymore but it does work and is really easy. I will sometimes still buy on there and then transfer to another wallet that allows a hardware wallet to be used.

Date of experience: April 1, 2020
Oregon
6 reviews
12 helpful votes
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I like Coinbase but...
September 19, 2021

I've noticed some changes to fees and the cost of crypto. First what they're good at: money is credited quickly, they have a earn and learn promo that allows you to try new crypto for free, and they have a decent rep. Lately though when I go to buy or sell my crypto I've noticed that the price isn't what is shown on their website. So, say I wanted to sell my crypto for $2 a share I go to sell it: the fee is $2.99 plus they only give me 1.96 per share. That means I lost. 04 cents a share. Granted you could say well the price changed while I went to sell it... okay here's the thing; they lock in the price at the time of your sale. This has happened several times so this isn't a one-off. Yesterday I pulled all of my crypto out. I think for awhile I am going to give crypto a rest.

Date of experience: September 19, 2021
Nigeria
1 review
0 helpful votes
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Customer review
May 12, 2021

Anyone who is interested in recovery of funds should dm max. Neil. Li. Lung on g-o-o-g-l-e search and pay for a charge back fee so he can help recover your deposit from them just like he helped me, also get a right investment through him newbies

Date of experience: May 12, 2021
District of Columbia
1 review
1 helpful vote
Follow Mozartos K.
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Coinbase has gone from bad to worse. You can't open a proper support case, there's no phone contact, and the only way to reach them is through chat—which offers little help. My account has been restricted for the past two years without any resolution. Despite numerous attempts to resolve the issue, I'm met with the same generic responses and no progress. This experience has been incredibly frustrating, and I wouldn't recommend Coinbase to anyone looking for reliable customer service

Date of experience: October 12, 2024
GB
4 reviews
2 helpful votes
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Don't use can't get my money back bad customer service no one to help no contact number
DONT USE YOU WONT GET YOUR MONEY
Don't use no customer service no communication poor poor poor

Date of experience: November 21, 2024
Bulgaria
1 review
1 helpful vote
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Don't use coinbase
November 3, 2024

Bad customer service slow responses which don't actually make sense since they just slowing things down with emails that ask you the same thing

Date of experience: November 3, 2024
New Jersey
1 review
0 helpful votes
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I was locked out of my coinbase account for over three months, and despite numerous attempts to resolve the issue, I couldn't get any assistance. I tried everything—complaining, reaching out through multiple channels, even posting reviews—but nothing worked. They eventually blocked my review account as well, which only added to the frustration. Fortunately, I came across Rapidresolute, and they were able to facilitate the return of my funds. After months of stress and uncertainty, finally seeing my assets restored was a huge relief. I'm grateful to have found a solution when I thought all hope was lost.

Date of experience: August 25, 2024
Netherlands
1 review
0 helpful votes
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Personal experience
July 12, 2024

I and my brothers were fooled into a scheme that was supposedly an investment portfolio specialized in imports and exports. 8 months of constant funding gone down the drain but thanks to a private investigator I found here in this forum. All Cracker WhatsApp/ no ‪+1 3*10*902*84*99 is well recommended here in this funds recovery platform because they are the only ones everyone must go to. I and my brothers have now reconciled after the awful event. Thank you to All Cracker.

Date of experience: July 12, 2024
GB
1 review
0 helpful votes
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After facing obstacles withdrawing my profits from Coinbase, Mendup.Org came to my rescue. Their expertise and dedication helped me recover my funds, turning a frustrating situation into a success story. Grateful for their exceptional service."

Date of experience: March 18, 2024

Overview

Coinbase has a rating of 1.3 stars from 786 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 49th among Centralized Exchange sites.

service
338
value
305
shipping
111
returns
131
quality
296
This company does not typically respond to reviews
+157