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Coinbase

How would you rate Coinbase?
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California
2 reviews
13 helpful votes
Follow Clark S.
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Horrible customer service
December 23, 2020

If you want to be just a number, and have no customer service then Coinbase is the company for you. They don't tell you about transfer delays will after you make a transfer, that really helps telling me after the transfer. Almost no customer service, no one to call. I am trying to close my account, and get my transfer refunded, but I can't even get a response.

Date of experience: December 23, 2020
California
6 reviews
1 helpful vote
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Scam
March 4, 2024

Please beware, i am not saying Forex banking is bad, maybe my aunt was unlucky, i have done it and i got paid, but my sister was unfortunate, she almost lost €33,000.00 EUR to the Forex banking when the broker stopped responding, we found out the broker was a scammer, but luckily we got her money back through an agency who assisted us, thanks to uncac. Net, they are reliable.

Date of experience: March 4, 2024
New York
1 review
1 helpful vote
Follow Bintou O.
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My life time work money is blocked on Coinbase. They locked up my account after I wrote a complaint concerning a technical issue from the platform! They didn't even let me remove my money before to lock my Coinbase! I'm so scared and I'm dying. I asked them to ignore my complaint and unlock my account but I keep getting the same automatic msg

Date of experience: May 12, 2021
GB
1 review
4 helpful votes
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I called Coinbase Support *******786 to recover my bitcoins which were lost as i was scared of loosing my money they started working and really they helped me to get my btc back.
Recommended for all users. Thank You.

Date of experience: March 24, 2018
California
1 review
0 helpful votes
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0 stars if I could
October 24, 2022

Talk about 9 days to confirm your deposit from your bank. When in fact they withdrew it from your bank in the second day. Made some money on Bitcoin and I switched it to another coin and literally they took the little earnings I got for "fees" this is not the place to invest your coins. Stay away!

Date of experience: October 24, 2022
Georgia
1 review
1 helpful vote
Follow Phiddy B.
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It was a great site at first. I never had a problem with Coinbase until now. They kicked me off of their platform without telling me the reason. They said I violated or broke one of their guidelines and then told me they could not tell me why. So, I can't see if I had money in my account and they aren't giving me any answers. I will be getting me a lawyer. Idc!

Date of experience: July 7, 2023
Arizona
1 review
2 helpful votes
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Someone stole money from my Coinbase account. I noticed my account going down so l got locked my account. I was unable to contact Coinbase but then I decided to make a new account. I was then able to contact coinbase but they didn't want to reimburse me. However, Robinhood did. They also never sent an authentic code to my email. They don't help you because they don't take any responsibility for fraud. If you experience fraud coinbase will tell you to report it to police but you will never see your money again. Do not put any money in here. It will be your worst nightmare

Date of experience: July 25, 2023
Connecticut
1 review
0 helpful votes
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No matter how much business you do with them, them force feed the idea of "scheduled deposits"…and once you sign up for it, and don't stick with it, they put 5 day holds on your account and reduce your limit from 35k a day to 5000 and tell you it's standard policy! Stay away!

Date of experience: May 20, 2022
California
1 review
2 helpful votes
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Fraud
June 16, 2020

After talking with multiple friends and family we realize that we all have the same cryptowallet address from coinbase! It started with coinbase denying my wife and I could have the same address unless our accounts are connected! I urge others to see if they have the same crypto wallet addresses as family and friends, so a class action lawsuit can be filed against coinbase! As well if you freeze your account with them it just locks you from your own portfolio not anyone else if they already have the wallet address and tag number. Coinbase will not replace the tag number until a transaction is made. So it's like freezing your credit card you get denied access but not the person in possession of your card!

Date of experience: June 16, 2020
California
1 review
3 helpful votes
Follow Ivan S.
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Account under review for over a mont and keep showing this after I have call and email.
No response at all.
Won't recommend to use COINBASE
Your account is currently being reviewed and
We need some time to verify your info. During
This review, you won't be able to use Coinbase.
Reviews generally take a few days, so sign in
Every day or two to check your status.

Date of experience: June 18, 2022

Overview

Coinbase has a rating of 1.3 stars from 786 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 49th among Centralized Exchange sites.

service
338
value
305
shipping
111
returns
131
quality
296
This company does not typically respond to reviews
+157