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Coinbase

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California
2 reviews
0 helpful votes
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June 3, 2024

I thought coinbase was legit, but they took $7,785 and ran. It's been weeks with no communication. Their customer service is a joke. I'm beyond frustrated and feel so cheated. Avoid this site at all costs if you don't want to lose your money.
Each step with...! Check them out on you net has been a stride away from financial despair towards prosperity.!

Date of experience: June 3, 2024
Illinois
6 reviews
0 helpful votes
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BEWARE!
June 12, 2024

I strongly caution against engaging with Coinbase, as my experience suggests they operate as a scam company. Be wary of any involvement, as it may result in financial loss and unfavorable outcomes.

I've gotten my money back and that was only way I could go about it. I got help from. (I USED THEIR WEBSITE URL AS MY DISPLAY NAME AND PROFILE PICTURE ON THIS REVIEW INCASE YOU NEED HELP AND WANT TO REACH OUT TO THEM).

Note: I did this because of the strict policy over here and honestly i just want to help as many people as possible to get their money back.

Date of experience: June 12, 2024
GB
2 reviews
0 helpful votes
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RECLAIM 001 COM
June 6, 2024

RECLAIM 001 COM has a proven track record of helping people recover their money after they've been the victim of theft or fraud. They have a great reputation for helping people get their money back, and their security measures are top-notch. I've read a lot of stories about people who have had their money stolen, and RECLAIM 001.com has helped them get it back. It's clear that they care about their customers, and they're dedicated to helping people in difficult situations.

Date of experience: June 6, 2024
GB
1 review
36 helpful votes
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They have blocked access to my Money for weeks and will not answer simple support requests.
I thought it may have been a one off technical problem but after some research on a number of social media platforms and reputable news feeds it seems I'm not the only one.
Please check Coinbase on any review site that allows some sort of unfiltered content before you sign up and give them your hard earned cash.

Date of experience: January 14, 2021
GB
1 review
29 helpful votes
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Lots of people rate this site. My experience was very dispiriting. I entered two credit cards each with generous allowances on and they were both rejected when trying to make a purchase. I could not get my bank account verified as the page with details about making a £2 deposit refreshed and there was no way to start again. Dont think there is real "contact us" service - its just a set of pull down menu items of the things they imagine will go wrong and then you are sent to pages which you have already read

Date of experience: April 14, 2020
Philippines
1 review
1 helpful vote
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I've used Coinbase over 4 years now, but every time I want to sell any of my crypto I found my account to be blocked for unclear reason. Coinbase support maybe responses one out of 10 email with useless responses stating it should work when it doesn't next time I try to make a transaction. They track your IP address and when you log on abroad they start demanding loads of excessive paper work and threaten to close down the account if I do not provide documentation I don't have within 15 days. When uploading a passport Coinbase automatically sets the country of issue as the country of residence. The platform is buggy, expensive and limited.

Date of experience: September 21, 2022
Washington
1 review
6 helpful votes
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Buyer Beware!
August 9, 2023

Buyer Beware! As an attorney and executive for a fortune 300 company, I am amazed this can happen. I was locked out of my account. I went through the verification process and submitted pictures of my drivers license. After several unsuccessful attempts I did a chat line. Zero help! There was literally no way to get my account verified. Luckily on the iPhone app I had a direct deposit back to my bank. Thus I immediately sold everything. They lost my money and my business because they have no way to work with you directly when their software will not work properly.

Date of experience: August 9, 2023
Georgia
1 review
14 helpful votes
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Stay Away!
March 11, 2022

It appears coinbase is nothing more than a scam they took money out of my account and here I am 8 Days later because of what they say as security reasons I'm still not able to have access to my funds. They changed the rules in midair and have created nothing but a miserable experience. I urge anybody considering doing business with coinbase to take your money and run and don't look back... In my whole life I've never experienced anything more ridiculous. You've been warned!

Date of experience: March 11, 2022
Mexico
1 review
38 helpful votes
Follow Michael David K.
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To say worst customer service ever doesn't explain.
I've been locked out of Coinbase for 2 months, no fault of my own. It's a glitch on their end.
Zero customer service. No phone. No accountability.
It's an AI emailing and saying "your issue is being looked into by a specialist"
It isn't. I'm one of the countless customers locked out of life savings and Coinbase does not care.
Outrageously bad service by Coinbase. Having LA Times reporter looking into this untold story of how bad it is with CB. My Case # *******

Date of experience: June 9, 2021
Illinois
1 review
0 helpful votes
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It's your money!
March 19, 2022

I've been with coinbase and coinbase wallet about 2 years. Just know when you need your money it won't be available or it will be at a very high price. Recently, BTC hit 42,000+. My goal. I got no sleep for two days because there is no alert to wake you if you hit your goal. I did finally sell BTC@$41,740. I was only paid $41,540 per BTC. I tried to remove my other alt coins to sell from coinbase wallet and cannot. Fees are hundreds of dollars to move my money from my wallet. They also charged to put my money in my wallet. Customer service says it's due to system congestion. So I cannot sell those assets. Now trading is down due to maintenance. When prices are high, this is the norm. If you want to make money better look elsewhere.

Date of experience: March 19, 2022
GB
1 review
28 helpful votes
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Have asked them repeatedly for help with my verification process as I put in an abbreviation of my legal name. Got multiple copy and paste replies telling me to just go to my settings, despite the fact that it won't physically let me change my legal name.

You used to be able to ring them to discuss your issues but they stopped that. Typical greed cost cutting.

Date of experience: January 13, 2021
Georgia
1 review
0 helpful votes
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What a nightmare! As I am writing this, I have been trying to fund a new Coinbase account for four days. Their system would not link to my BOA checking account. Called customer support on day one and was told that their verification system (Plaid) was down. Contacted c/s and continued to try every day until day four. Told the same thing each day until they finally started blaming my bank (which is an approved Plaid bank). I tried auto account verification, manual verification, even tried to wire funds to the account. Nothing worked. Customer Support and the complaint departments are clueless and just kept repeating the same useless solutions. I finally gave up and went to TradeStation, where I had an account set up, attached to my bank accounts in less than 30 minutes. They were fully funded same day using wire transfer. My account funding was a fairly significant amount, so Coinbase lost a good potential customer to TradeStation. If you value your time, stay away from Coinbase!

Date of experience: January 28, 2022
Massachusetts
1 review
8 helpful votes
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Fees are outrageous
January 15, 2022

Coinbase nickel and dimes you to death until you are immune to the $20-$40 transactions fees--whether its transferring crypto, buy/selling, or trading. I think just in the past 2 months I have spent over $300 dollars in transaction fees with coinbase. I think they need to be investigated by the SEC. No other crypto exchange charges users this much for basic services. F'off Coinbase!

Date of experience: January 15, 2022
California
1 review
5 helpful votes
Follow Abdo A.
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1st of all there is no live person to talk to. Takes for ever to resolve any of your problems
Your money disappears and they blame the hackers. It is definitely an inside job.
Unsecured site.
Got over crypto coins ($2000 value) magically gone.
They don't assume responsibility.
You are better of with a company that have live person that can solve your problem not a virtual one who can do nothing.
BE AWARE! DO NOT GET FOOLED
There are others legit crypto trading companies out there.

Date of experience: November 2, 2021
New Jersey
1 review
4 helpful votes
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This company is crooks!
February 25, 2023

I used this company a couple of years ago to buy some crypto with no problem. I haven't checked it in a few months so I decide to do that today and after going thru the 2 step verification process (text & email) my access to my account was impeded do to the company requiring a photo of a government or state ID so they can solicit it to whom ever they want! I spoke to a customer rep. And they literally told me your money will be forfeited if you don't give us a copy of your state id. I asked can they transfer the money back to the account were it was funded from and they said no. This is a California based company, in the United States stealing peoples money openly and nothing is being done about it.

Date of experience: February 25, 2023
Florida
2 reviews
3 helpful votes
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Total Blood Suckers
June 24, 2021

You have to be crazy to trade crypto on this site, this platform does not have market pricing and they take huge portions of your money to buy, sell and also charge you outrageous fees to transfer money from your bank into their account. I learned my lesson these guys need to be avoided at all costs.

Date of experience: June 24, 2021
Illinois
1 review
0 helpful votes
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Coinbase is an all around BAD INVESTMENT. I have wasted so much time trying to reach customer service for a mistake that coinbase made. There was an issue linking my bank account, and when I called my bank they said other bank customers have complained about having the same issue with coinbase. Coinbase tried to sell my crypto to cover a payment, and there was zero accountability or customer service. I tried to submit a ticket and file complaints with them and it kept routing me to a robot. So now I am selling all my crypto, not something I'd wanted to do, just so I can close this damn account and be rid of them. I do not feel this is a safe app to entrust with my finances. No customer service, no deal. And they take way too many fees for every transaction.

Date of experience: November 17, 2021
Washington
1 review
0 helpful votes
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Coinbase is Trash
October 19, 2023

Their security is weak. I lost a little over 1 etherium. Some malicious actor accessed my account changed my password and stole my crypto. Coinbase s response was not helpful. They said all fraudulent transactions were irreversible. Beware Bull$#*!.

Date of experience: October 19, 2023
GB
1 review
5 helpful votes
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Customer service is a bad joke -- nad non existance. I've sent several emails over several weeks to have my bank account verified and not had anything more than an automated response back. Pathetic. Completely untrustworthy.

Date of experience: August 23, 2017
New York
1 review
1 helpful vote
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This needs to stop. Coinbase has the worst customer service. Meaning you can't even reach one so you are stuck not being able to access your account or trades for weeks. Horrible. CEO should be embarrassed

Date of experience: January 12, 2022

Overview

Coinbase has a rating of 1.3 stars from 814 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 49th among Centralized Exchange sites.

service
338
value
305
shipping
111
returns
131
quality
296
This company does not typically respond to reviews
+157