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Coinbase

How would you rate Coinbase?
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Indiana
1 review
1 helpful vote
Follow Teresa G.
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I have verified my ID 4x since I got this account and when my computer got hacked by someone that I trusted as a friend, I lost all my passwords, had to get a new phone, my computer is trashed now and I've gone through hell to recover my life. I would think that I would be able to withdraw funds to at least recover some expenses so I'm not out on the street with a terminal illness but no. I have to deal with sabotage from coinbase finding every way not to put my new number in their system and making me fo back through the same process over and over again until I've been evicted for being unable to use my own money to make transactions. Gangstalking is illegal and participating in government harassment because I stood against vaccines that are poison is still illegal and all involved will be held accountable for their part in it. I pray for all that are corrupt on judgement day because it's around the corner.

Date of experience: October 12, 2023
GB
1 review
49 helpful votes
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Just received the coinbase debit card through the post. Only one problem, coinbase won't let me make deposits into my GBP wallet. So can't buy any cryptocurrency without making a fiat deposit first. I will reside this debit card to the history books before I even get to activate it, just as I predict the company behind it will.

Coinbase (CONbase) is unpredictable and a untrustworthy waste of time.

Date of experience: June 14, 2019
Pennsylvania
1 review
2 helpful votes
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Total Ripoff!
May 13, 2021

Can't sell, can't get an answer as to why. Can't transfer out, can't get them to tell me why. Can't even give them 0 stars as it's not an option.

My best guess is that Bitcoin is tanking and I wanted to get out. Now I want out of Coinbase. Planning to use any money I can get back to short their stock. I really thought Robinhood taught these people something, guess not.

Time to talk with a lawyer. They can pay what they owe plus lawyer fees and court cost!

Do yourself a favor, find another place to invest.

Date of experience: May 13, 2021
Nevada
1 review
0 helpful votes
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Stay away
December 2, 2021

Stay away from this company. Good luck with dealing with this company. They never get back to you and I opened an account with them and now they no longer support my business card. They're now telling me they're going to take from my other accounts to settle my purchase.

Date of experience: December 2, 2021
South Carolina
1 review
16 helpful votes
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These f'ers locked me out of my account. I sent a ticket, they said all was resolved, but it wasn't. I go to log in - same garbage. I sent another ticket, they said all was resolved again, and again it was not. Now I login and it takes me to an "oops there must be a bug please report it"' page where it is an endless loop. These bast@#ds are worse than paypal. I have a lot of money they STOLE from me. F COINBASE!

Date of experience: March 4, 2020
Pennsylvania
1 review
0 helpful votes
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Fraud
May 23, 2022

When you copy and paste some thing it should be exact. And I copied and pasted my crypto deposit address into Coinbase. It changed some of the letters from small case to capitals and my money got lost. Yes I should've double checked it but when you copy and paste something that should be exact.

Date of experience: May 23, 2022
Texas
2 reviews
5 helpful votes
Follow Tim R.
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My account was disabled through no fault of my own (I suspect it was because I cleared my cache). I did verify the account and now have to wait 72 hours. That wouldn't be a problem if they just put my money in the cash account to protect it from volatility. Instead it just sits in the Coinbase account and has lost 25% of it's value (and I can't touch it until Tuesday... maybe I will lose 50% of my value by then). This is the worst customer service of any business I've ever encountered. There is no customer service number and no way to put in a ticket on this issue. Just god awful!

Date of experience: May 23, 2021
Norway
1 review
0 helpful votes
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Amazing jobs
October 7, 2023

After investing a large sum of money in the stock market, I was scammed by this notorious broker known for shady practices. Every time I tried to withdraw my funds, they would give me silly excuses and delay tactics. I became desperate to get my money back, so I decided to seek help from a financial recovery firm. After some research, I stumbled upon CP-INVESTIGATION (.) comm and even though they seemed too good to be true, I decided to take a chance on them. When I reached out for help, they were quick to respond and assured me that they could help me recover my investment funds with their years of experience in the financial industry. They also informed me that if the case wasnt successful, then their services would be free of charge.

Date of experience: July 24, 2023
Wisconsin
1 review
3 helpful votes
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No Stars if I could
February 17, 2018

I lost my phone and it has been over a month and I haven't had access. Their support is worthless. I would give them no stars if I could and that would be more then they deserve. They ask if my account has been hacked? How would I know, I cant' log in. These folks suck to a new level of suck-a-tude.

Date of experience: February 17, 2018
Florida
1 review
0 helpful votes
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Coinbase login
March 12, 2022

5 days ago Coinbase log me out when I went to log back in it said incorrect credentials. I know my credentials are right so I went along with it anyway. I tried to reset my password but it wouldn't send me any kind of code or anything to my email. It Would send me back to create account. I tried to create an account using my same email and it said it already exists. I called coinbase they cant help, one person said wait 24 hours other one sent me a link that brought me back to reset password with the same outcome. So now i cant get in my coinbase account at all.

Date of experience: March 12, 2022
GB
3 reviews
2 helpful votes
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I saw a lot of good reviews that was written towards the Recoverycharter.com << which I followed the instructions of the reviewer on how to recover my funds and I got to the site and tried to contact them. Well am very grateful for what they did for me and all works perfectly.

Date of experience: August 15, 2021
Virginia
1 review
2 helpful votes
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Rip-off and waste of time!
January 26, 2023

First of all coinbase is difficult to join. I'm a member of many financial institutions and NONE are as difficult to work its as this company. Secondly, they hang not to your funds for a week or more before you can use the money. The real reason for this is for the company to use your funds to make money for themselves during the delay. Thirdly, believe it or not, the debit card limit to fund your account is $100 PER WEEK! There's also no real support for this app.

This company is not only a rip-off, it's an absolute WASTE OF TIME!

Date of experience: January 26, 2023
Kentucky
1 review
4 helpful votes
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Terrible experience
January 23, 2015

Terrible experience. I followed their procedures, handed over a ton of personal info, bought bitcoins, and then was told that it was cancelled. They provided very little information as to why it was cancelled. Oh yeah and they cancelled it after the price moved up significantly int he days after my purchase - how conveniant...

Date of experience: January 23, 2015
New York
1 review
6 helpful votes
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Rip off
July 1, 2017

I transfer money to coinbase tried to deposit in my checking acct suppose to be there and its not sent emails no response they are a rip off im going to there corp office on monday with the police i will get them locked up and put out of bussiness they are a scam

Date of experience: July 1, 2017
Florida
1 review
0 helpful votes
Follow Michael K.
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*******930, press 2 to speak with a person.
This is just to lock an account, or live support to unlock an account.
In follow-up on my previous review. Coinbase does have a live person customer support for locked accounts only. My account was hacked and fortunately for me the account was restricted due to have purchased the coin from, GYEN. After 9 days if agony, frustration, and information, I'm back on my account. It takes a long wait when you call the first time, but eventually you'll get a person on the call. This is only for locked accounts. If your account isn't already locked it will automatically be locked when you give the rep your email address. After speaking with a person, you'll be given a case number. When you call back after that, there's little to no wait time to speak with a person.

Date of experience: November 23, 2021
Washington
1 review
1 helpful vote
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I was not able to withdraw my money from wallet to my bank account. Really I appreciate the help of support agent thoug it was a bit time taking but at the end very supportive and helpful. I should recommend Coinbase Support.

Date of experience: January 6, 2019
New York
2 reviews
0 helpful votes
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I've had an issue now for over 2 months with Coinbase. I have an order that is currently stuck open. Being that it is stuck open, my availability to do anything with it is zero. All I can do is watch my value go up and down without the power to sell or even transfer what I own! I have 4 support tickets in with Coinbase. Why 4 you might ask? Because they keep closing them as resolved! Support chat keeps disconnecting me. There's no phone number for me to call. It's my money they have and all I can do so far is just look at the balance. What the hell is wrong with this company!?!?!?!?! My first contact to Coinbase about this issue was December 9th 2023

Date of experience: February 1, 2024
New Jersey
1 review
0 helpful votes
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My entire experience with Coinbase has been very frustrating. You are asked to move your crypto to a Wallet for it to be secure (hit with a fee). Then you convert that crypto to USD (hit with a fee). Then you move that USD from your wallet to Coinbase (hit with a fee). Then you need to move that money to your bank account (hit with a fee).

Not only is this company taking advantage of consumers with all their fees, but all the customer service agents I spoke to (5 separate calls), had little to no knowledge on the process of moving monies back to your checking account.

Date of experience: November 28, 2021
Colorado
1 review
6 helpful votes
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Coinbase is Horrid
January 30, 2018

72 hour withdrawal delays on every transaction. Even after DL upload and bank accounts verified. Just no excuse for it. Their transaction fee's are close to Mob rules. You will lose 10% of all Bitcoins bought through Coinbase through transaction fee's. They just charged me 4% fee on a Bitcoin purchase and they will charge more to send it. They have had for three months running, "sorry we are overloaded" so expect delays and no customer for service. Three months in a row. They are a scam

Date of experience: January 30, 2018
Florida
1 review
4 helpful votes
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Would avoid using
February 18, 2015

They advertise a four day wait to get your bitcoins after you purchase them. Why the four day wait I don't know. But it is really a five day wait because you look at your account after the four business days, and the purchase still has not been made. So you contact "Seth" who says they will be available by midnight PST making it really a five business day wait. This site is a scam.

Date of experience: February 18, 2015

Overview

Coinbase has a rating of 1.3 stars from 814 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 51st among Centralized Exchange sites.

service
338
value
305
shipping
111
returns
131
quality
296
This company does not typically respond to reviews
+157