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Coinbase

How would you rate Coinbase?
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Illinois
1 review
1 helpful vote
Follow frank h.
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Coinbase has the most aggravating form of "customer service" i have ever had the displeasure of encountering. They had an email option where you could send email. Now that is closed. I have spent hours trying to get help with funds i have sent to coinbase and confirmed, yet i do not have the funds. It not an option in they'r help page so there is no way to get help, and the phone number is a joke there is not even a srevice that answers it its a recording. Coinbase sucks. They are the most convenient as soon as you need them oir they take your funds, its all bad. Coinbase is a expensive waste of time

Date of experience: August 21, 2021
North Carolina
1 review
0 helpful votes
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First of all, they will not allow me to use my business debit card that is in my name as well as my company name but they will take it by transfer from my business account. They have almost immediate access to my funds but put a 10 day hold on me selling or transferring my coins to another exchange or cold wallet. Which if you are intending to transfer, by time your wait is up you might have 50.00 less because of a coin dropping in value. They allow converting on the platform but when I converted xlm to usdc 7 days from having access to the xlm they added another 10 days and there is no way to navigate their send message system because it is a bot instead of a person. This company may have cost me thousands of dollars because of their inability to communicate with their customer base.

Date of experience: December 13, 2021
Oregon
3 reviews
2 helpful votes
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Lying Thieving Crooks that Will Let Your Child Starve before making your own money available to you, which you securely sent to them only after thoroughly verifying your identity, from your own bank account, with 2 factor authorization using an authenticator app! While your child goes to bed hungry because you cannot access your funds, they tell you via their horrible customer service that it is for your own protection that your funds are being kidnapped by them for 8 days. How is it for my protection that I cannot buy groceries for my family nor buy gas to put in my car so I can drive to work, because these liers and thieves have hijacked my money with their "instant secure," service.

If you have an account with these millionaire criminals who don't give a rodents butt about you, your family, or anyone else other than themselves and how they can get richer off of your hard-earned money, you should immediately go to another source for your crypto currency servicing and trading needs.

Date of experience: September 15, 2023
Washington
1 review
3 helpful votes
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They take more money on fees then I make. Fees to put money in fees to buy crypto, fees to transfer to wallet then fees to get it back into your account for $1000 it cost me more then $75 to move it around. What's going on 8days?! What are you investing my money when I can't move it? 8 days +24 hours of free money to invest? Where I can't pull it out. Then charge me on top

Date of experience: June 25, 2022
Netherlands
1 review
2 helpful votes
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This is a bad site for those who are new to cryptocurrency. The price for small amounts is very high and the fees are enormous. Stay away if you're new to the game.

Before signing up and actually transferring money to your account, it isn't possible to see what the USD-BTC rates are.

It is, however, cheaper to trade on the related site GDAX. But in Europe, this requires two identity documents (passport, id-card, driver's licence.) So, for those who don't have a driver's licence, it isn't possible to trade on GDAX.

Date of experience: June 14, 2018
Florida
1 review
1 helpful vote
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Worst company ever
September 21, 2021

Worst company ever. Never do business with them. They are a complete scam. I bought SHIB and now they won't sell it. They won't help. No customer service. No one to call. No help. Just stole
My
Money.

Date of experience: September 21, 2021
1 review
2 helpful votes
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Really shocking
October 30, 2019

Its really amazing to be using coinbase as a wallet, I have invested too much in bitcoins and I was trying to withdraw my funds but it was locked down on some other wallet. I had to contact Ari. Matan@ gmx. Com to help me recover all my locked and stolen bitcoins. I use coinbase now and am sure if the same thing should repeat it self. I will just consult Ari.

Date of experience: October 30, 2019
Florida
2 reviews
16 helpful votes
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My recent letter to Paul Grewal, Coinbase Chief Compliance Officer
I am writing to Coinbase to confirm that I have received no response to five messages requesting help for my account. Specifically, I made a wire transfer to Coinbase on 1/8/20. Coinbase has never verified or confirmed receipt of funds.
This is my second letter to your office to resolve this issue. Despite Coinbase's receipt of wired funds, my portfolio still shows a $0 balance. Coinbase continues to send me emails asking to choose a method of payment despite having already received wired funds to my account. Where is my money?
From the time funds were transferred to Coinbase I have lost money on the trades/purchases I had intended to make upon Coinbase's receipt of funds to my account. Where is your response? This level of customer service from a licensed broker-dealer is disgraceful. I trust at least one of my messages will be responded to in short order.
Do no do business with Coinbase

Date of experience: January 14, 2021
New Jersey
1 review
0 helpful votes
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They advertise that they have a live support. In reality, the customer service is located outside of the USA. They have zero knowledge abut the platform. They can not answer your questions but also give you the wrong information. It is the same as you communication with the bot. The customer service representative sends you email with,, instructions,, how to solve the problem. They refuse to connect you to the higher level.

Date of experience: May 7, 2022
Florida
1 review
2 helpful votes
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This site is a fraud
December 1, 2020

This site will not let you access your account. Their 2 factor authentication system fails, and they will not correct it. When you try to get it corrected they will not respond. You will have to file a lawsuit to get access to your account

Date of experience: December 1, 2020
GB
1 review
3 helpful votes
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Funds disappeared
November 24, 2020

I have been using coinbase for about 6 months now. This morning i sold my Ethereum and requested a wd to my bank account. The wd request has been cancelled and my funds has not been added back to my account. I have zero balance and sent many emails to support team but apparently there is no one answering back. I literally lost 2k right now and very annoyed., unbelievable

Date of experience: November 24, 2020
Massachusetts
5 reviews
1 helpful vote
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CYPHRASETECH
I am happy to shear my positive experience with this above name... after having a lot of stress with this platform and other firm... finally found a solution Visit them for help,they resolve all my issues efficiently they gave me the help and support i needed

Date of experience: January 31, 2024
Maryland
1 review
1 helpful vote
Follow Jessica J.
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DO NOT use coinbase if you intend to send to a wallet to trade for crypto on alt exchanges. They are still holding the BTC I bought 1 week ago. Says 3 more days until I can send to an outside wallet. Meanwhile watching BTC tank and cannot trade for ARRR!
Criminal

Date of experience: May 18, 2021
Massachusetts
1 review
3 helpful votes
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I advise you stay away
February 24, 2024

Reach out to a forensic expert or a professional who specializes on getting back your assets. I hope this helps but if you still need more guidance and advice, i am happy to help. Wahtapsp + 1 7 1 5 3 1 9 1 4 3 4

Date of experience: February 24, 2024
Texas
1 review
2 helpful votes
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This is the worst EVER. When you buy shares they charge you a fee plus they charge you more than the share cost. When you sell they charge you a fee and sell for less than market value.

When you try and cash out. They hit you with a large fee. They are the only one who makes money.

Not worth the fees and additional cost they charge you.

Date of experience: January 17, 2023
Canada
2 reviews
17 helpful votes
Follow Danielle G.
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They are reviewing my account and do not tell me the deadline. I can't withdraw my money because of the restriction. There is no service at all. They do not say anything and do not withdraw my funds then I realized they are not willing to do anything after seeing several reviews with the same complaint, so I got assistance from Châîn Vault Technologies to get my money out.

Date of experience: September 28, 2022
California
1 review
3 helpful votes
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My Coinbase account was compromised and and my associated credit card was too. I reported the occurrence to Coinbase and had my account disabled to limit further fraud. Coinbase provided automated email responses but has yet to provide any assistance or resolution to my issues. At this point, I am unaware if my cryptocurrency wallet is still intact or if it was completely emptied by the compromisers.
I am extremely disappointed in the lack of communication or follow up from Coinbase.

Date of experience: September 9, 2020
Nigeria
1 review
0 helpful votes
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Financial planning
June 10, 2021

Financial planning and discipline is key to one's financial freedom. Do you know you can earn for free using ***Future fees, com *** earn a massive return of five hundred percent weekly and also start investing for free with a free signup bonus.

Date of experience: June 10, 2021
Idaho
1 review
10 helpful votes
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Bull$#*!
October 7, 2017

I hate em. $#*!ed $#*! verification system. Aggervation $#*! $#*!. Coinbase sucks. I ain't got nothing else to say $#*! you and your hundred word minimum. I hate dumb $#*! $#*!. The market decided. End of review.

Date of experience: October 7, 2017
District of Columbia
2 reviews
3 helpful votes
Follow Jessica S.
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I am a regular customer of Btc trading i found some problems in my Coinbase wallet to transfer funds.As i was not getting any responce i got hold of support team who helped me to resolve my problems. Thank You.

Date of experience: July 14, 2018

Overview

Coinbase has a rating of 1.3 stars from 814 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 49th among Centralized Exchange sites.

service
338
value
305
shipping
111
returns
131
quality
296
This company does not typically respond to reviews
+157