CoinbaseReviews 843

This is rediculous. They have literally locked my account four different times now.

The last time, I was told it was due to a technical error and that it was fixed.

Later I was spammed with emails to "verify my identity" (Was done already). After (I'm not joking) five copy and paste responses from their 'support' team, I finally got someone to take 30 seconds to read the message I sent them. I was told this was an error and my account was unlocked. Now my account is locked again.

If you get an actual email response from them, that isn't a copy and pasted message (that has nothing to do with your message), you should go by a lottery ticket because your luck is astronomical.

If you are just starting out, I would recommend avoiding this company at all costs.

Cannot wait till a cheaper method comes along as these fees are insane and should be illegal. Why are they allowed to do this to people and their money?

You join Coinbase by giving them passport details ect, and transferring £2 from your bank account.
They say your logged on and ready to go.
So you deposit money to trade with, in my case £500.
Next they block your account by sending you an email saying "your account is under review" and this may take 2 or 3 days.
No way to withdraw you funds (£502).
After a couple of weeks nothing happens and no way to get your money back.
I open a support ticket with they closed after week saying my request was solved.
I have done this 4 times over the last 8 weeks, same thing, they just closing my support requests.
My account is still under review and I can get my £502 back.
I would recommend that Coinbase should be avoided because they take your money and keep it.
It is a scam.
AVOID

I just wasted five hours trying to use this app. It is basically a non-functional waste of time, but they WILL steal all your information before you realize it's useless. They have EVERYTHING about me, including photos of my driver's license (which they demanded twice, first shot wasn't good enough), and the app is still unusable. I cannot buy or sell with it, it is essentially an information hawk, and who knows where all my info went? I don't... I can't USE it.
My buddy with a Smart phone told me to use it. His works well. Perhaps, the android app is the problem. I no longer CARE.
I shared everything about myself, and can't use the app. I will NEVER trust them again. Five hours of jumping thru hoops brought me HERE! Don't make the same mistake. They deserve zero stars, and they really HAVE earned it.
YOU give them five unrewarded hours of your life, and all your personal info - tell me you don't agree.

Steer clear of Coinbase! They're completely unethical, as they randomly restrict accounts for no apparent reason & hold crypto purchases hostage while offering no customer service. Their entire system is automated, so there's no way to obtain assistance. All attempts to contact them get auto-reply emails only. Since Coinbase charges exuberant fees, it's ridiculous that they can't offer some customer service. They seem to be catering only to "whales" while sabotaging smaller accounts. Coinbase is a nightmare - please heed this warning! You'll save yourself hours of wasted time & excessive fees!

I wouldn't recommend coinbase to my worst enemy! Customer support doesn't exist. I've sold my bitcoins and having major problems retrieving my cash. STAY AWAY FROM COINBASE!

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For months now coinbase has restricted my account. I am a UK customer and was all was fine until coinbase decided my DOB didnt match what they had for me. Basically, the DOB formate is different in the US but obviously my DOB matches and is the same. I must have put in over 20 tickets asking them to address this issue to no avail
The customer service is appealing and I have lost a lot of money because of it. I advise strongly that you dont open an account with them. I also know of other people who have had similar problems and the only option is to close your account.

Horrible! Terrible! The customer service is very slow. The withdrawl availability takes 7 days or longer before you can withdraw. The fees they charge for buying and selling currency is outrageous. Absolutely do not deposit money in this app. I am dissatisfied. Negative starrating! They are scammy and if your money ever got in a bind, you can't contact them quickly or even at all. Try calling their customer service number and see what happens. You'll be deeply saddened. DONT USE THIS APP.

I'm 10 hrs. Into trying to register with Coinbase and their bank linkage software is totally dysfunctional - can't link with TD Band or PNC banks. There is no direct customer support. All of this just to transfer Bitcoin from my Localbit account to a new Coinbase account. Ironic that Coinbase is only interested in my dollars and not my Bitcoin to set up a new account. Additionally, Sitejabber make your policy acceptance box more visible.

On January 6th, 2021 around 9:57 pm I was doing converting some of my DAI crypto to DNT. DAI is a stable coin, which means it simulates the U.S. dollar and stays around $1.00. When I did this transaction it turned my 6,643.52 DAI with was worth $6,657.88 to DNT, which was trading at. 10 cents at the time to $3,932.42. Somehow $2,725.46 magically disappeared from my account! After going back and forth with Coinbase through emails because they do not offer phone service, they refuse to take blame for their mess up and refuse to reimburse me my money. I've spent almost $10,000 in my lifetime with Coinbase and they treated me unfairly. I'll leave some pictures below to prove my case. Please consider going with Binance or Kraken for your Crypto needs! I'm a day/weekly Crypto trader.

Hi there
I have 'Temporary blocked' account for over 1 month now. Multiple emails sent with screenshots including date and explanation and request to ENABLE account. Tickets raised. Calls made. No response from Customer support. Change of password made. Confirmation emails received. However access to account is not granted for over a month now. I am having account for over 2 years.
Think before registering to coinbase.
Seeking legal advise regards this case.

For 8 days the two factor authentication code is not working. I have requested help on three occasions and other than the canned response saying they will help me as soon as possible, I have not received anything from them.
Once this is straightened out I will be removing everything from this wallet and never use this company again.
Absolute horrible way to treat customers.

Coinbase is totally a scam. They'll sell you crypto at inflated prices due to technical malfunctions on their end. Then they don't give you any customer support, it's impossible to talk to anyone at this company. How they are allowed to operate speaks to the integrity of the judicial system and financial system. You might as well just burn your money at least it'll keep you warm, more than you can say about the non-existent customer support at Coinbase. I would stay very far away from dealing with them.

Coinbase has twice not delivered currency to address or email addresses. It consistently closes cases without resolving the issue. They refuse to explain themselves, or have a manager contact you and there is no phone number to reach a real live human beings.

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I deposited 3000 stellar tokens on my account with correct address and the deposit is still missing 3 weeks so far i write support team 12 times after three weeks i get reply with link to help center and message... fix it your self... their support team is horrible their incompetence is limitless and after showing them proff of my translation still they didn't resolve my issue...
THIS IS THE WORST CRYPTO EXCHANGE THEY WILL ROB YOU FROM YOUR CRYPTO ASSETS OVERCHARGE YOU WITH FEES AND ANY PROBLEM THAT YOU HAVE WILL NOT BE RESOLVE HORRIBLE

Stay away from this service. We won't even go into their customer service. Good luck if you ever run into an issue. However the hidden fee's are what alarmed me. I am shocked the FTC isn't regulating them. Their corporate info is so we'll hidden, I am beginning to believe it is a company that has intentionally hidden it's info. They announce the Coinbase fee when you purchase an asset. They do not mention a percentage markup on each transaction to in essence "hold" your purchase price due to a fluctuating market. So you pay them to hold a price that is higher than the current market value that you think you are purchasing each asset. There are percentage fees for converting assets even though in their legal section they state that they add no "Coinbase fee". Then, try taking your money out? They can withdraw money straight from your account easypeazy with no fee. But to withdrawal you money, you have to first convert it to USD which will incur a conversion percentage fee and then ANOTHER fee just to wait up to 3 days just to transfer it back into your account.

We are free people. You can chose to be treated like unwanted sheep and spend most of what you will make off successful to Coinbase and help a company that really cares less about their customers. I personally don't trust a company like that with my money and investments. I have taken my business elsewhere

Bought BTC after 1,5year logged back in. Wallet Complete Empty. Lost €40k+. Coinbase cant be reached. Responds on tickets that must be made from website with automatic answers after 3-4weeks, that are compleet useless. After 5 weeks haven't reached anything and my money is still gone.

Please do not trade with coinbase. Very high risk of losing all your money. Accounts are beeing completely erased so nothing can be tracked back.