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Coinbase

How would you rate Coinbase?
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New York
11 reviews
24 helpful votes
Follow mike t.
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Coinbase has No customer service AT ALL! They have no phone number and never answer emails! It's been a month and no one has given me access to my account! I can't transfer my money out or even access it and there's no one at coinbase to help. PLEASE AVOID COINBASE if you're looking to start buying crypto!

Date of experience: September 9, 2021
New York
1 review
5 helpful votes
Follow JOhn D.
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Well, after you've verified your identity, confirmed & verified your bank account, and buy some crypto, (they say it takes 3-5 business day for your bank to confirm the purchase), what will actually happen is your funds will go through no problem, and once you have crypto on coin base - THE HOLD IT FOR OVER 3 WEEKS - they say you can "send & recieve" in 3-5 business days; but what they really mean is you can TRADE ON COINBASE in 3-5 business days. You won't be able to actually access your funds AT ALL for 3 weeks or more. Too many hoops, bad customer support, dishonest transactions.

Date of experience: December 13, 2018
Georgia
1 review
1 helpful vote
Follow John D.
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Linked my bank account as well as visa debit card with coinbase. Transferred cash into my coinbase account to purchase BTC
MY intention was to purchase bitcoin then send to the online casino I use. No problem buying bitcoin. Sending it another story
So I deleted then relinked everything. I did a second transfer thinking my problem solved. First transfer is still sitting there another 6 days
After the second transfer, no change. So I then sold the bitcoin had my balance in cash my account. I attempted to cash out permanently delete coinbase account
No such luck.
It's telling me 6 days. Good luck with trying to email support. Like typical corporate America you deal with AI related bull$#*! question After question. Rather than keeping things simple they intentionally complicate it
I'm done. 6 days I'll be PERMANENTLY deleting any all info related to coinbase
I'm so tired of this new American way in business. Propaganda and bait switch bull$#*! is just overwhelming and ridiculous
Stay away from these people

Date of experience: August 10, 2022
Idaho
2 reviews
0 helpful votes
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COINBASE IS CRIMINAL
May 24, 2021
Updated review

7 DAYS AND COUNTING THAT I HAVE BEEN LOCKED OUT OF MY COINBASE AND COINBASE PRO ACCOUNTS. I HAVE NO IDEA WHAT THE VALUE OF MY TRADES ARE AT THIS TIME. THEY SEND DUPLICATE EMAIL AFTER EMAIL SAYING THEY ARE REVIEWING, BUT NOTHING HAPPENS. AT ONE POINT THEY SAID THE PROBLEM WAS RESOLVED, BUT IT IS NOT.

Date of experience: May 24, 2021

40 days locked out
May 20, 2021
Previous review

40 DAYS AND STILL LOCKED OUT OF MY COINBASE AND COINBASE PRO ACCOUNTS. THEY SEND DUPLICATE EMAIL AFTER EMAIL SAYING THEY ARE REVIEWING THE PROBLEM, BUT NOTHING GETS RESOLVED. I HAD CASH AND CRYPTOS THAT WAS WORTH $8,000, BUT I NOW HAVE NO IDEA WHAT THE VALUE IS.

Date of experience: May 20, 2021
New York
1 review
0 helpful votes
Follow Edwin R.
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Dont Ever Use
This company is a complete joke customer support is a joke as well they wont let you use your money the way you want and tell you that you cant send your money where you want i sent money to a old platform i used before and they stopped the transfer, then disabled my account and its been almost 2 months since and the totally incompetent customer support cant even manager to re-enable my account and then i have to wait to close my account so i don't have to deal with these idiots again total waste of time. This whole experience has cost me thousands of dollars in lost profits if not tens of thousands. DONT EVER USE!WARNING!

Date of experience: January 19, 2023
Texas
2 reviews
0 helpful votes
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Funds Recovery
April 15, 2023

I'm truly grateful to (Recovercoin AT rescueteam DOT com) They are the best when it comes to bitcoin, account, password and money recovery. I lost $800,000 in a cryptocurrency investment scam that promised to give me high returns on my deposit. Few months later the company shut down my account, and I thought my funds were lost forever. However, after contacting Recovercoin AT rescueteam DOT com, I was able to recover my lost funds from the fraudulent wallet.

Date of experience: April 15, 2023
GB
1 review
6 helpful votes
Follow Yuet S.
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SCAM
November 12, 2019

This website is legal but you could get your hard-earned money TRAPPED because they wouldn't pass your ID verification no matter how many times you've gone through it, this is to stop you from taking money out of your account today they wrote me another email to do the verification for the 5th time and it took them a MONTH to write this

Date of experience: November 12, 2019
Georgia
1 review
1 helpful vote
Follow Magi A.
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Good app
May 9, 2022

Very lucky to have this app, works better than ever and my purchase are very fast to get. At first linking it to my bank was so stressful but cool though

Date of experience: May 9, 2022
California
1 review
3 helpful votes
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No Customer Service
August 14, 2017

I have been locked out of my account for almost 2 weeks. I have sent three emails to Coinbase to resolve the issue, but they never get back to me.

Unacceptable.

Date of experience: August 14, 2017
Guam
4 reviews
2 helpful votes
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180% gain in 30 days
December 20, 2017

I have just backed out my original investment and still have 200% of original investment in my account. Their verification process is supposed to prevent scams from happening. Try again maybe?

Date of experience: December 19, 2017
Washington
3 reviews
0 helpful votes
Follow Andrew L.
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If I could rate them 0 I would. They continue to send me responses for support that have nothing to do with my request. They do not read my question, nor answer my question. I have emailed now 5 or maybe 7 different times and continue to get crappy responses that do not even come close to addressing my issue. WORST EXPERIENCE FROM A NEWER COMPANY IN MY LIFE>

Date of experience: October 20, 2021
Florida
5 reviews
1 helpful vote
Follow Harry L.
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Coinbase Robbery
November 16, 2021

BUYER BEWARE. I sent $100 USDC to Coinbase Wallet from BlockFI. Once the money was there, I tried to send it to Coinbase. Apparently the fees to send $5-$100 is about $70 of Ether, regardless of the time you try and send it. Coinbase said the gas fees are from the miners, not them. They had no way of justifying the transfer fees and Coinbase hasn't replied back to me. Coinbase has always been a rip off, the defi wallet is no different. If you use it, expect to be ripped off. BUYER BEWARE.

Date of experience: November 16, 2021
India
1 review
0 helpful votes
Follow Sanmoy R.
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You cannot do anything with this site. Completely worthless. They will just steal data and money from you. They do not even have an email id where you can communicate.

Date of experience: April 9, 2021
Florida
1 review
0 helpful votes
Follow David R.
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Took my money from my bank and the. Cause of a glitch restricted me from selling crypto resulting in me loosing money. Customer service has no supervisors and now cause nobody there can fix the issue Im stuck at a loss at no fault of my own OTHER THAN TRUSTING THIS COMPANY

Date of experience: May 5, 2022
Arizona
1 review
6 helpful votes
Follow Tom G.
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Class action
June 4, 2017

If anyone is interested I've been ripped off and daleyed on pay outs and purchases. Send contact info to *******@gmail.com I'll be contacting a lawyer Monday morning.

Date of experience: June 4, 2017
Texas
1 review
0 helpful votes
Follow Norberto O.
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It has taken weeks for them to respond to my request for help, they, I mean whomever writes back take no time to address the issues and gtive some kind of directions. No customer support at all and to tghink that they managte billions of dollars. Coinbase customer service is a disgrace to the company and perhaps does not care about the wellbeingt of tghe company, or is a representation of COINBASE policies. It is sad to be honest.

Date of experience: February 8, 2022
Texas
2 reviews
0 helpful votes
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Unable to access
September 5, 2021

I have been unable to access my account for weeks and do not see a way to contact Coinbase to obtain help. Up unto this point, I had been pretty please with Coinbase.

Date of experience: September 5, 2021
GB
1 review
4 helpful votes
Follow Larry k.
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I purchased some bitcoins from coinbase last week but nothing is showing up in my wallet. I have emailed the issue but no responce and trying to contact live support but all lines are busy.

Date of experience: March 24, 2018
Montana
1 review
0 helpful votes
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Stolen money
February 7, 2022

I had $10,000 staked in Ethereum. Hackers got into my account so I had my account locked the same day. Their customer service reps end with knowing how to lock your account. Everything else is "escalated" to the fraud department that you can't take to but through generic emails. I was able to talk to one rep who told me that he can see that in my account I have $0 and actually a balance left owing.? How the f*** so I owe money? The only activity I've had on my account was when I staked that money MONTHS ago! Now it's gone, I owe them, and nobody knows how to help or cares to.

You want a job doing nothing at all? Apply for Coinbase. You don't have to do much and I'm convinced you bonus when they successfully empty a clients account.
The photo shown is a screen shot of the last email I received from them. Did you resolve my issue? Are you f****** kidding me?! You have access to my account? You tell me it's the issue is fixed. I have explained the situation again and again and again. I'm going in circles.

Date of experience: February 7, 2022
Nigeria
1 review
0 helpful votes
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Thieves
October 17, 2023

All I know is Coinbase are a group of organized thieves and after a near scam event of these frauds closing my account to defraud me I had them sued with jurisresolve.com and got back my money

Date of experience: October 17, 2023

Overview

Coinbase has a rating of 1.3 stars from 814 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 49th among Centralized Exchange sites.

service
338
value
305
shipping
111
returns
131
quality
296
This company does not typically respond to reviews
+157