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Coinbase

How would you rate Coinbase?
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California
2 reviews
4 helpful votes
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Don't Walk... RUN!
April 10, 2022

Okay look, I realize Bitcoin is a big deal nowadays but, just because somebody sends you a link and gives you $10 free... DOES NOT MEAN IT IS FREE, KIDS!
Do your homework read up on Coinbase and the things that they can do to your bank accounts and the thing you said other people can do to your bank account through Coinbase... NO BUENO!
This is your money your hard-earned income we are talking about-Do you really want it to disappear like *POOF* and there's nothing you can do about it?
Like I said do your homework and think this is my money I'm smarter than that and put it back in your wallet. Thank you and have a pleasant day!

Date of experience: April 10, 2022
Minnesota
1 review
2 helpful votes
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I followed all the prompts, protocol, jumped thru all the hoops. Linked bank account, tried to purchase, problems, and on and on they are either tototally incompetent or a complete scam. Stay away.

Date of experience: February 20, 2017
New York
1 review
0 helpful votes
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They have no answers.
December 22, 2021

I have talked to several employees and read dozens of emails they sent me. Each telling me to do thing. It is horrible service. Emails are from bots. This has been going on for a week now. They are holding my money and now telling me to add more money to my balance. There employees must be scamming people. My next move is to get the BBB involved. I would stay away from this company at all costs. WHAT A FREAKING HEADACHE. NEVER EXPERIENCES ANYTHING LIKE THIS IN MY 47 YEARS ALIVE.

Date of experience: December 22, 2021
California
1 review
0 helpful votes
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They charge a lot of fees usually 2,50 per 100 dlls plus they desapear my money $ 4300. 00 and they dont take care of the situation if you can stay away from coinbase is a total scam

Date of experience: June 15, 2022
Texas
1 review
0 helpful votes
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Lexicorp.info helped me get $45k refund front coinbase. Helped me recover all my funds back from coinbase

Date of experience: May 1, 2024
Florida
1 review
0 helpful votes
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Opened and account put money in it from my bank started buying coins over $1000 worth different coins, logged out and cant get back in to my account. There customer service is all computer animation, phone number is computer animation also, email doesnt work
Now i worry ill lose the crypto i bought
Coinbase does not get back to me

So, figure it like this
U open an account
Deposit money
Trade buy coins
Log out
Try to log in and nothing
Try to reset password not working
Company can't call or email
No trust do not use coinbase
They are criminals working in the UK
Not the US
I am so dumb by opening an account with them and pray i get my money back
Ughhhhhhh

Date of experience: September 17, 2021
Texas
1 review
0 helpful votes
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They dont pick up the phone for hours, they do not email back, their customer service is god awful, I was on the phone for four times 1-2 hours each time before giving up.

Date of experience: November 19, 2021
New Hampshire
1 review
1 helpful vote
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Warning: Do NOT invest with, or do business with, Coinbase.com. Just prior to covid, I invested a small amount with Coinbase#. It did quite well. In November, they sent me 4 alerts about suspicious activity in my account, and asked me if I had authorized them (three internal transactions, and withdrawing money from my bank.) I had not, and immediately responded "NO" to all four. The next day, they tried to withdraw the money! - fortunately, I saw their attempt on my bank account, it was listed as ‘pending', and I was able to stop it. Meantime, however, they allowed the hackers to completely empty the account I had entrusted to them. They refuse to take any accountability, sending me repeated Form emails blaming me, repeating that they are not responsible for anything and will do nothing, and thanking me for my "patience and understanding" – of which I have neither. And now, they are actually Dunning me, saying I owe THEM the $1000 that I stopped from being transferred! I've reported this with a Formal Complaint to them, filed a Police Report, and reported them to the SEC. But probably the best thing I can do is advise anyone who will listen to Never do business with these people.

Date of experience: December 30, 2021
Washington
1 review
5 helpful votes
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No way to recover your Funds... if they block your account... following there prompts nothing, it comes back to a closed loop,,, smells like they are corrupt

BAD... Bad... Bad

Date of experience: May 4, 2017
Texas
1 review
3 helpful votes
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Great Guys
March 15, 2023

I will humbly recommend you write to hackwest at writeme dot com if you desire to recover your lost Crypto currency from wallet or exchange. They assisted me when I fell for a romance crypto scam.

Date of experience: March 13, 2023
Viet Nam
1 review
0 helpful votes
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Missing wire transfer
April 11, 2021

Missing wire transfer...
I did a wire transfer of a large amount of money to my Coinbase account and it never showed up. 17 days have passed and it still never showed up. I reached out to them at least 10 times and only received one auto-response email. Now, I have asked my bank and FIDC to investigate this matter. I hope that they can recover my fund. Their service is horrible!
SO BE CAREFUL NOT TO GET INTO THE SAME PROBLEM I HAD.

Date of experience: April 11, 2021
France
1 review
1 helpful vote
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SERVICES
June 19, 2023

Nice Service, but. I become a victim of fraud. It was my life savings, I couldn't just leave it without any action, I could lose my house. This company is my biggest finding through the latest couple of months. Eyeqsecure.org. They collected all of the pieces of evidence and made a strategy of how they can help me with my case. Be careful when choosing companies and don't be fooled by easy money. I am very grateful to them.Nice Service, but. I become a victim of fraud. It was my life savings, I couldn't just leave it without any action, I could lose my house. This company is my biggest finding through the latest couple of months. Eyeqsecure.org. They collected all of the pieces of evidence and made a strategy of how they can help me with my case. Be careful when choosing companies and don't be fooled by easy money. I am very grateful to them.Nice Service, but. I become a victim of fraud. It was my life savings, I couldn't just leave it without any action, I could lose my house. This company is my biggest finding through the latest couple of months. Eyeqsecure...org. They collected all of the pieces of evidence and made a strategy of how they can help me with my case. Be careful when choosing companies and don't be fooled by easy money. I am very grateful to them.

Date of experience: June 19, 2023
GB
2 reviews
3 helpful votes
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AVOID them as they are definitely a scam and almost got through with one from me but i was lucky to recover it from them through the help of dataforensicvault.com in a matter of days

Date of experience: June 22, 2022
Michigan
1 review
0 helpful votes
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If their system is a human brain it's equivalent to be called $#*!ED. They charged three of my deposits twice. And they took my US dollar in Coinbase wallet bc they HAVE TO charge twice of everything. Basically, I was trying to use my wallet money to buy coins but they charged my bank instead they have no options to use wallet money to purchase? I dispute. My bank return my money Coinbase took the crypto money AND took my wallet money. BC they HAVE TO CHARGE TWICE on everything!

Date of experience: May 21, 2021
Ohio
1 review
0 helpful votes
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They slow things down when things when price drops and over evaluate things when selling. If you are new to this market please be advised. Look around some and get something else.

Date of experience: December 20, 2020
Florida
1 review
4 helpful votes
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Deposit not available
April 24, 2018

7 days and counting and my money is still not available, no help from support, money was taken out of my bank account within minutes of opening account.

Date of experience: April 24, 2018
Florida
1 review
0 helpful votes
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Coinbase just took me for $120... it's not the small amount of money, it's the integrity of this company. Complete lack of performing the services offered and the arrogance of blaming the customer for it's short comings.DO YOURSELF A FAVOR AND LOOK ELSEWHERE!

Date of experience: October 20, 2022
Costa Rica
2 reviews
3 helpful votes
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When it came to depositing, it was simple. When i went to withdraw i had to jump through hoops and still never got my money out. They said "case closed", They are thieves.

Date of experience: April 29, 2020
New York
1 review
1 helpful vote
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I realized that this is not the app i want after i initiated a deposit. I contacted them immediately to stop the deposit. Of course they did not. So my deposit went through and now i cant withdraw it, FOR THE 4TH DAY NOW! They have $4018 of my money that i cannot get out. I have emailed several times they only responded once saying that it takes a while for everything to process. OK how long is a while? I never had this problem on Robinhood. Why dont they respond telling me how long this will take? It should not take 4 days for processing. Ive attached a screenshot showing how the app will not let me withdraw my money. Also, when you call, all you can do is use the automated system to lock your account. There is now way to speak to anyone, despite all the advertisements i saw that claimed they have live agents to speak to. That is FALSE ADVERTISEMENT! I SOOO regret getting this account with them. Do not use them. Complete failure in customer service. And i have yet to get my money or get a direct answer as to how long i have to wait. Why would a company hold on to your money? They are drawing interest on it I'm sure. COMPLETELY DISSATISFIED AND VERY ANGRY! About to contact an attorney!

Date of experience: December 4, 2020
Oregon
1 review
0 helpful votes
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Non-Existent Support
January 3, 2024

Weed Hosts website hosting services will no longer accept Bitcoin as a payment method. We're thoroughly disgusted with Coinbase support. It's non-existent.

Date of experience: January 3, 2024

Overview

Coinbase has a rating of 1.3 stars from 814 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 51st among Centralized Exchange sites.

service
338
value
305
shipping
111
returns
131
quality
296
This company does not typically respond to reviews
+157