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Coinbase

How would you rate Coinbase?
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Netherlands
1 review
0 helpful votes
Follow Alex R.
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I have complained countless times about having problems with my account, and every time, they either ignore me or send a generic response, that doesn't solve anything untill i was introduced to F-O-R-E-N-S-I-C W-A-T-C-H who as.sis/sted me in getting my acc.ount plus my as.se.ts

Date of experience: March 5, 2025
California
1 review
1 helpful vote
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Coinbase is garbage
January 16, 2025

Coinbase.com is f****** garbage. I've spent the last 8 months trying to reset my 2fa verification re-input my IDs re-input my social security information and they still can't figure out how to get me into my account. I am 100% certain this is done on purpose. Do not use coinbase.com they are a f****** fraud

Date of experience: January 16, 2025
Netherlands
3 reviews
0 helpful votes
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Crypto Scammers
March 9, 2025

My Stolen funds recovery would have never be successful without your support and hard work. I feel blessed to work with such an incredible and talented person like Cyphertracer.com I knew that you could do this. Keep up your excellent work in the future. You are a perfect example of a good, dedicated person.

Date of experience: February 3, 2025
Virginia
3 reviews
4 helpful votes
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ZERO Customer Service
January 8, 2025

Stay away from Coinbase. Virtually ZERO customer service - you cannot reach a person on the phone. My two-step authentication got screwed up, so the only other way to access my account online is to verify it is me by taking pictures of my ID and taking a video. I've tried it 4 times with two different IDs and each time it says unable to verify. So, I'm unable to access my account and cannot contact anyone.

Date of experience: January 8, 2025
Texas
1 review
0 helpful votes
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COINBASE
January 21, 2025

I was locked out of my account from id expiring, I uploaded new Id now I am completly locked out to where it only goes to id verification page. These $#*!s that work on their support team think they are funny, they are just $#*! holes. So now money that they took from me while my account was suspended is locked on my coinbase after they issued me a refund then proceeded to lock me out completely. I have never been treated with so much disrespect in my life. So if you want to get your money stuck on their bull $#*! site go ahead and sign up. And if you have any complaints dont contact support they will only lock you out of your account to where you have no access to your funds.

Date of experience: January 21, 2025
GB
1 review
0 helpful votes
Follow Pramitha D.
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They are big scammers don't trust this company lost $250,000 with them and reported to the United National Federal Financial services { "ᙎ ᙎ ᙎ.3 3 6 9.ᙓ ᙀ"} for immediate successful refund

Date of experience: January 16, 2025
Florida
1 review
0 helpful votes
Follow steve c.
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No Customer service, NONE, just Chat A.I... not even a Email. Trades cost 9.99 for $500 trade. Would not have gone here if i knew there was NO way of contacting them

Date of experience: January 24, 2025
Germany
1 review
0 helpful votes
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Terrible experience
February 8, 2025

Be mind fool wit who you trust with you money. Else you well lose all you got to some group of people and their customers care are very rude and they have been snubbing my call since i had issue with my acc. I was lucky some one help me and introduce me to GAARD.IO for me to write a report about my issue, and guess what? After so many investigation i got my funds been refunded back to me all thanks to them for their help i would advise you with confidents to contact them if you have issue with your accounts they can help depending on the issue

Date of experience: January 13, 2025
Connecticut
1 review
0 helpful votes
Follow Eric G.
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Coinbase's Futures Bug Is Costing Me $700+ — Support Admitted Fault and Still Left Me Hanging + now just giving me random auto responses Coinbase allowed a stop loss bug to trigger 20 points below my set SL, resulting in a trade I never intended to take — a separate long position that only filled because their platform failed. Support admitted it was a known issue, and said engineers were working on it. They even confirmed the stop should have executed at $91,700, not near $91,480 where I was dragged into a second order. That was over 5 hours ago. I've stayed up past 2 a.m. waiting for a resolution, only to be transferred between agents repeatedly. Each time, I have to re-explain everything. Now they're sending auto responses and avoiding direct accountability. No one will give me a clear timeline for when the original stop order will be processed. Meanwhile, I'm stuck in a trade that's gone $700+ against me — a trade that never should've existed. Their final message? "You may want to adjust your strategy." They take no real responsibility, offer no temporary fix or compensation, and give no way to escalate the issue. Just endless deflection and vague reassurances. Been at this for 5+ hours. Still no resolution. Still stuck in a losing position I didn't open. Coinbase admitted fault and left me hanging. If you're a trader thinking about using Coinbase for futures, know this: you are gambling with more than the markets — you're gambling with their tech and their refusal to protect your capital from their own failures.

Date of experience: April 22, 2025
Pennsylvania
1 review
1 helpful vote
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Read carefully…
February 3, 2025

If you too are battling withdrawal or scam issues from Coinbase, just go on to the website on my display picture because they have been helping lots of people.

Date of experience: January 10, 2025
Kentucky
1 review
0 helpful votes
Follow Alice W.
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Brian Armstong is a WEF puppet. You will own nothing and be happy. My account was hacked and I caught it fast enough that Coinbase could have stopped it but they have no way to contact the company and prevent customers from contacting them on purpose. You could get millions stolen and no law enforcement will do anything. Coinbase is a globalist communist WEF tool fraud ring. Do not use it. Do not invest in US markets either. The USA is being flushed. The 1% and congress are stealing US citizens money like no other time in history.

Date of experience: February 6, 2025
Norway
4 reviews
3 helpful votes
Follow GO TO ReviveCrest.com for Help l.
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If you want a hassle free experience, get help from (I USED THEIR WEBSITE URL AS MY DISPLAY NAME AND PROFILE PICTURE ON THIS REVIEW INCASE YOU NEED HELP AND WANT TO REACH OUT TO THEM).! Their customer service is outstanding genuine, attentive and dedicated. They helped me recover my stolen asset with ease and I'm so grateful for their support.

Date of experience: December 30, 2024
California
9 reviews
67 helpful votes
Follow Robert R.
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Don't trust this company they are legitimized thieves! Before you click that final transaction button make sure you check the details in the fees Coinbase charges you. There are two fees, a transaction fee and the spread fee. Pay very close attention to the spread fee, I was charged over $500 on a $2,700 transaction to convert Ether into Bitcoin. That's a whopping 18.56% commission. When I was going through the process I swear to you they said the spread fee would be ~$28 and by the time the conversion was over that fee went up to over $500, that's almost an 1,800% increase!

To make things worse their customer service chat line will try to give you confusing answers in an attempt to shut you up. Instead of giving you actual numbers from your account/transaction they give you decimals, not even a percentage, they make you go through some calculations instead of just giving you a simple answer. You need to ask yourself if keeping a Coinbase account is really beneficial to your financial plan, paying nearly a 19% commission is detrimental to any sound financial planning. Coinbase will tell you things like try trading during less volatile times will have a smaller spread fee. For the last two hours the price of Bitcoin has been in the $97,000 range, does that really sound like a volatile time to you and yet that was the reason I was given as you can see in the screen shots I attached. Now that Coinbase is a public company they are responsible to shareholders and not account holders, that's a conflict of interest. Are sky high fees really part of the future for decentralized finance and if so why is that better for the general population. I can buy stocks without any fee, I can withdraw my money from the bank without any fees so why would I pay a fifth of my investment to fees. The way my transaction went I am in a negative position until bitcoin hits $100K. Why would anyone agree to that. I suggest you find a wallet with lower fees or at the very least find a wallet that's more transparent about their fees. If it was presented to me clearly I would never had completed the conversion. Protect yourself and avoid doing business with Coinbase!

+10
Date of experience: February 15, 2025
Belgium
1 review
0 helpful votes
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I l0st my bitcoin to fake blockchain impostors on Instagram, they contacted me as blockchain official support and i fell stupidly for their mischievous act, this made them gain access into my blockchain wallet whereby 9.3556 btc was st0len from my wallet in t0tal. I was almost in a coma and dumbfounded because this was all my savings I relied on. Then I did some research 0nline and found a rec()very expert. I wrote directly to the specialist explaining my loss. Hence, she helped me rec()ver my bitcoin just a few days after submitting the documentation she requested for. She hel.ped me launch the rec()very pr0gram, and the c.ulprits were iden.tified as well, all thanks to her ex.pertise. I hope I have been able to help s0meone as well. Re.ach out to the rec()very specialist to rec()ver your lost fun.ds from any form of online fra.ud. Here is the we.bsite F-O-R-E-N-S-I-C W-A-T-C-H COM.

Date of experience: February 3, 2025
Canada
2 reviews
0 helpful votes
Follow Brian G.
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I deposited 600 dollars into my coinbase account on January 29th, 2025 directly from my Bank Account
The deposit was shown in my statement as "pending" - this went on for three days
3 days later, I called CS and was told that there was a system error and it would be corrected in a few days
(The next day - the 600 record was removed from my coin base statement.)
3 days later, I called CS and was told that the people was with my bank - They needed proof of Transfer - I provided it and confirmed the transfer with the Bank CS.
3 days later, I called CS and they told me that maybe there was some kind of fraud - nothing specific
3 days later, I called CS and they told me that there was no fraud and the funds would be returned to me on March 1
On March the second, CS said, that they were working on it and that I would have to wait until they sent the refund to me. They refused to provide a timeline beyond "soon" and I should watch my email for further instructions. No dead line or ability to get any additional information.
In Coinbase's defence, they do reply to calls quickly and are articulate and detailed. I want my money back.

Date of experience: March 2, 2025
Italy
1 review
0 helpful votes
Follow Samson J.
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They wont let you get your money. I didnt know what to do until i got help from GAARD.IO and they were able to help me get back every penny

Date of experience: February 14, 2025
Florida
1 review
6 helpful votes
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Read carefully
December 27, 2024

When I got scammed (company in the image) is my savior they made it happen and I got my money back by making a complaint to them.They are highly recommended! Search for them on your bowser

Date of experience: December 11, 2024
Monaco
1 review
0 helpful votes
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BAD BAD BAD
April 15, 2025

Despite freezing my account and preventing me from making withdrawals, trēblēsltd were able to assist me in getting my investment back.

Date of experience: February 23, 2025
California
1 review
1 helpful vote
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Zero customer support
September 13, 2024

When my wallet was compromised, they did little to help me recover the money that was in there. It took long to even get a customer representative that listened to me. Only Dctline [com] was able to resolve my case.

Date of experience: September 13, 2024
Nigeria
1 review
0 helpful votes
Follow Mark J.
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I enjoy writing this review and I sincerely hope that I will publish it again. I would like to thank the recovery team for their excellent support in helping me get all my money back, you can contact them directly on via WhatsApp *******066

Date of experience: July 14, 2024

Overview

Coinbase has a rating of 1.3 stars from 814 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 49th among Centralized Exchange sites.

service
338
value
305
shipping
111
returns
131
quality
296
This company does not typically respond to reviews
+157