ConnectingThreads

I will never order another thing, ever, from this merchant. They have chosen the slowest shipping method possible. According to tracking info, this small, lightweight order of one item was shipped via DHL 8 days ago and is still "en route", not expected to deliver for another 6 days and is being held in a warehouse in the town right next to mine. I could actually walk there and pick it up in person. This is completely unacceptable and avoidable by choosing another shipper (Post Office, FedEx, UPS). This ridiculous timeframe was not mentioned at the time the order was placed and this item is available from MULTIPLE other sources.

I joined a Connecting Threads Block of the Month subscription because I'm totally new to quilting and it advertised a Facebook group for support. I tried the main FB group - no response. I tried FB messenger- got bot response with phone number. I called phone number & person couldn't help me. I asked what else I could do. She suggested an email. I got the following response:
Thank you for contacting us.
I have looped in our Department heads for review. I am sure it was on their list to accomplish.
Thank you kindly,
Kara
Superior Threads – *******777
Connecting Threads – *******454
Knit Picks – *******323
WeCrochet – *******727
Crafts Group, LLC. - *******900
Same number I had called. Clearly only into sales and uninterested in customer support.

Kits did not have the required amount of fabric. There was no explanation why the kits were short on fabric. I ordered 2 kits so I could make the quilt larger. Nine fabrics were required, only six were sent in both kits. I paid full price for both kits, so I was disappointed.

I have placed two orders with Connecting Threads. First order shipped on the 4th day and the jelly roll had knicks cut into the folds. I had to replace several strips.
This order I placed on Wednesday and it is now Tuesday and it has not shipped. Instead of apologizing for the delay I was given several excuses as to why my order hasn't shipped in 6 days and is still not ready to ship. They are behind!
Every other online quilt shop I order from, I receive my goods in three to five days. Connecting Threads needs to change their statement that they ship in 1-2 business days and learn how to handle customer complaints as it appears they receive many. Learn to say you are sorry and you will take care of the problem.

I buy a lot of fabrics from CT for my WoW Pillowcases so that I have the perfect colors available when making them! I also make quilts and find the perfect colors or prints from CT to finish them! With the gas prices, I find CT saves me the driving and offers many quality choices that are mailed directly to me. I love their thread and use it on my sewing machine for all my sewing projects.

The fabrcs are really pretty. I was so delighted with my first order, that I placed a second order.
However, I had to look up the address to find out who the shipment was from. No name on the return address, I suggest Connected Threads name as part of the return address label.

I've use a lot of different fabric and I've never seen anything like this before. It's so bad on the back of the quilt top with the fabric fraying I'm not sure what to do. And it won't stop. The more I pull the more it fraying. I'm afraid to gift it and wondering if I should even finish it on the longarm?

I placed two orders recently. The time to get the orders took forever. And once I did get then I was really disappointed in how the fabric had been packaged and cut. The fabric was inside out and jammed in to small plastic bags so was very wrinkled. The "kit" I got was also jammed in a plastic bag and the pattern was basically folded in half so was rubbed and crinkled in the middle around the stack of fabric. The fat quarter bundle was just a stack of fabric badly cut with lots of selvage, inside out, and just stacked together - not neatly folded and bundled together - again jammed in a small plastic bag and wrinkled. Won't order from them again.

Whenever I need fabrics, thread and quilting notions this is my go to store. I can find fabrics that go together by shopping by collection by all the top manufacturers. All my sewing notions snd rulers etc. Everything packed carefully and I sm notidied when it's shipped.

Ordered my fabric on July 24th. On July 29th received email saying it was shipped. But only the shipping label was created. It took them 8 days to get it to the post office. Today it has been 11 days sine I ordered and I still haven't received it. I will not buy from them again.

Your customer service is awesome! I must admit I haven't been purchasing as much from you lately as I have in the past. Since you have gone with other fabric companies lines I feel you don't have quite the price breaks you used to have when you only had your own fabric line. I did find that if I wanted to add fabric from my stash it was harder to find fabric to blend. However, I have NEVER found better customer service ANYWHERE! I have been using your company for years and have only had a couple of errors on my orders, I called, explained what my error was and it was immediately taken care of and I was told each time the item(s) I received in error to keep them at no charge to me and they corrected the error with courteous service. I so appreciate that, kindness goes a long way with me. We are only human and errors happen but the way your company handles them is SUPERIOR!

I'm very dissapointed in the thread color. It doesn't match the older spools. I was out of the color Taupe. I thought I had enough, but didn't. Needless to say I was very disapppinted. This is not the first time.

I had searched and searched for a good price for backing material for a quilt top I had just completed and was visiting the Connecting Threads Web Site and found just what I needed. The little colorful flowers on the navy blue background was just what I needed. The quilt top I'd made was created with colorful, flowery scraps left in my sewing collection so the backing would be perfect with the top. I love the feel of the fabric and I was glad to get it at a good price since I needed 6 yards.

Be very careful of their precuts. They are not what they appear to be. The precuts are not packaged well, are not measured and cut well, and they way they detail fabric yardage on the invoice can be very misleading. The precuts seem well-priced till you realize that there are only a few in each collection, and if you want multiples of the prints, you must order multiples of the precut collection. They fray because edges are not pinked, and fray badly. BUYER BEWARE--customer service is also slow when you question your order contents.

I was so happy to get this fabric. It's excellent quality and super fast shipping. I will always check Connecting Threads when I need to find what I'm looking for.

I've ordered multiple times from Connecting Threads. Their site is easy to navigate and orders arrive quickly. Their fabric is great quality and they often run sales so it pays to watch your email!

I placed an order of almost $500 on their site. One item was a sewing machine which was shipped from the manufacturer and no problem with that. The other two items were a quilt kit and some rotary blades. They divided the order (I assume because the machine was shipped direct). So I waited... and waited for the other items. Check their site and it said those items were processing. Another week goes by and it says shipped but no notification from them so I wrote to ask for tracking info. No response. Another week goes by I write again. No response. Two more weeks, two more emails, still no response. I could NOT get them to respond to my simple questions of when and how it was shipped nor get any tracking information. They did not even acknowledge my emails. Finally after 5 weeks and no communication from them, I filed a Pay Pal claim for the charges. They haven't responded to Pay Pal either. I complained on their Facebook site and they said they were very busy and behind on their emails. 5 weeks behind? I run a small business and if a customer has a question or problem we respond the same day... and we send a shipping notice with tracking information for every order we ship. There is no excuse for that kind of negligent customer service. If you can't answer an email in 5 weeks, maybe you should just give it up.

I have ordered from Connecting Threads multiple times, and I have been very satisfied with their merchandise. I particularly like their own brand of fabric. The white solid is my favorite white brand to use in quilting applications, over other fabric brands. It has a very nice feel, and it's been good to use for piecing and machine quilting. I am also rather partial to their line of chambray blenders; they both look nice and feel wonderful, and I sincerely hope they decide to keep them in stock permanently. They have improved their order fulfillment turnaround time in recent years, and it seldom takes more than about ten days to receive an order once it was placed, although it's usually closer to a week. They have been fairly accurate with their orders as well; if there's an error, they have corrected it promptly and completely to my satisfaction. Those errors have been very rare. In summary, I am a satisfied customer of Connecting Threads, and I would heartily recommend this source of quilting and sewing supplies to other seamstresses and quilters without hesitation.

Best order to get fat quarters and other precuts. Fabric comes and is good quilting quality cotton. Order does not take long to receive, usually by USPS. I recommend Connecting Threads.

I bought a LOT of fabric from Connecting Threads, which I PRE-washed, btw, to make the "Labyrinth Walk' quilt for my grandson. After hours and hours and hours and hours on this very involved quilt, I washed again, and all the fabric fairly SHREDDED on every single seam, which were hundreds! What a MESS! Tangled knots of threads everywhere, big HOLES where the fabric shredded BEYOND the seams, etc etc etc. I have NEVER seen such a mess (I am an experienced sewer) or been so discouraged in my life. I emailed them pictures of the shredded fabric, to which their reply was, 'they hadn't had any other complaints'. I cannot believe I am the ONLY one this happened to! BUYER BEWARE! If I could have selected ZERO stars, I would have!

Always thorough, always pleasant and orders correct when you receive them. Sometimes, Connecting Threads has (have) items you need when no one else seems to...Great place.

Been ordering from Connecting Threads for several years now. I have never been disappointed with any fabric purchase. Reason for this review is as follows: I made a purchase of about $65 of fabric for a quilt. When it arrived I had set it aside so I would not be tempted to start the next project when I was wanting to finish the current one. Well as it turned out I then opened the box of fabric nearly a month later and started my next project. Well when I got to the borders of the quilt I realized I didn't have the 2 1/2 yds that I selected for the outside border. I was nearly sick to my stomach since it was the most expensive of the Fabrics and it wasn't in the order. The following morning I called and told the girl on the phone what had happened and to my surprise the girl told me she would get it shipped out to me right away. I was in awe of her answer. I was sure I would get hassled since the purchase was nearly a month ago. I will continue to do all my fabric purchases with Connecting Threads. Also all my purchases are here within a week. Thank you!

Due to the fact that you us USPS for delivery, it took forever to arrive. I use their informed delivery so I could see that the package sat in the post office for a long time.