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ConnectingThreads has a rating of 3.9 stars from 108 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ConnectingThreads most frequently mention customer service, and quality fabric. ConnectingThreads ranks 2nd among Knitting sites.
I ordered from Connecting Threads for the first time since the 00's. I needed some cheaper blues for a scrappy quilt. Their griege goods used to be quite inferior- scratchy, stiff, didn't wash as well. Imagine my happy suprise upon opening the packaging- the materials they sent me now were just as lovely as the highest quality that I have purchased at my local quilt shop. Very impressed.
Their fabric is not worth the wait when they charge your credit card the day it ships and they continue sending it via postal service that takes two weeks to get from Georgia to Alabama. And they send you an email that they will respond to your concerns - but never get back to you. I am still waiting for second order. First went to wrong address because their shipping label was so faded!
Your material is so superior and you pick the perfect colors for your quilt and runner kits I have purchased, Your prices are very reasonable, Thank you for your quick service.
This is the perfect backing fabric for my latest quilt. The order was shipped quickly and arrived with careful packing.
Cannot wait to get started! Love ordering from them. Great prices and great customer service. Fast delivery, too!
I have never had a bad experience with Connecting Threads. They have always met or exceeded my expectations.
Seems I got my package in the mail just a day or two after I ordered! Talk about quick turn-around... LOVE IT.
Every order I have gotten from Connecting Threads has been high quality. I especially love the "Stash and Safe" daily deals!
Always excellent. Love the quality of the fabrics. Have been buying from them for years. Never disappointed.
I am very pleased with the quilting book I received. My granddaughter is anxious for us to try making some of the projects.
I ordered material, not really sure if it were quality quilting fabric. It is! I am very happy with the quick delivery. Can wait to get quilting!
Website is very easy to order from and I really like that all my downloaded patterns stay in my account in case I need to print out another copy
As with all my purchases from Connecting Threads there is never a consideration that there will be a problem with product or services.
The website is very easy to understand and makes ordering a breeze.
Shipping was very quick.
The fabric is exactly what I wanted...I am very pleased!
I order often from Connecting Threads and the fabric is excellent quality and often on sale. The time for delivery is very fast.
Fast shipping, great sale of quality item. Always provides a great shopping experience. Great selection of items.
I always received my purchases very promptly and never was disappointed. The material was always very nice and good value.
Rec'd wrong item - mine was out of stock. Very pleased with customer service and credit to my account.
Never been disappointed. Great selection, awesome sales, quick shipping and Fabulous customer service. What more could you ask for.
I have ordered from Connecting Threads several times. Quality is excellent and the orders get to me within a few days so love that!
I have been a customer for awhile. Easy to order. Friendly staff. Great fabric! I'll purchase again soon.
I received my order in a great time frame. Qualities were very pleasant and discount was greatly appreciated.
Item was exactly as described. Will be added to my "stash" for now. Love anything from Connecting Threads.
It has been a month since I placed my order and it has not arrived. I have contacted this company TWICE with NO reply. Do not purchase from them!
Alway the best customer service and fast shipping. I have never had to return an item but I have called for assistance and never had any problems.
Purchased two hot hemmers while on sale. Received timely and in great shape. Can't wait to use them.
I ordered a large order of essentials thread as I was told by a friend that it was a low lint thread. After receiving multiple sets I opened several and used three different spools. All three left so much build up of lint in my machine that I need to take it in for service.
Initially their customer service was helpful and offered to replace or refund with return. I opted for a return as the thread clearly doesn't work with my machine. I dutifully returned all the thread except for three rolls that they told me to keep as I had opened them and they were leaving the lint in my machine.
I packaged it all up and used their postage paid label to return it in a secure box. I waited and waited for a refund. Finally I received notice several weeks later that I had been refunded. But only half of my payment was returned. I sent several emails inquiring as to the reason. I did not see the response (which landed in the spam folder because they did not use "connecting threads" email as the sender but a personal email from an employee).
I called today and was told that I had not returned all the thread so they deducted the amount from my refund. So I spent 80 bucks on thread, gummed up my machine, and returned as promised. In return I received about 53 bucks, a difference of 27 dollars.
On the phone she told me I had been emailed so I checked the spam and found the email by searching for the customer service person's name (not connecting threads). She made the same claim in her email.
So either the post office delivered a damaged package with contents missing, which you would think they would realize when they receive it, or someone is lying or just inept in the returns department. Maybe a little typo by someone in the returns department would also account for this, but not for their insistence that I did not return the thread.
I suggested they check the weight of the package as they paid for the label and so I assume would get a bill for the shipping by weight.
At any rate, I am out 35 bucks, plus it will be 140 to get my machine cleaned. I will be missing my machine for several weeks while it is serviced.
All of this causes me to say I will never buy anything from Connecting Threads again and I will urge others to avoid them as well. Much better customer service is found at almost any other shop.
In case you are wondering, I have been sewing for 50 years, make 30 quilts each year, spend hundreds of dollars each month on fabric, and have no reason to try to keep thread that was a disaster for my machine.
Tip for consumers:
Don't use this site.
Products used:
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Connecting Threads is a team effort. From our fabric and pattern designers, to our in-house quilters, to our buyers, to our management everyone is working with one goal in mind: To provide you with the soft, quality fabrics at an affordable price.
