Cotosen

Buyer beware, this is a ripoff company plain and simple. Advertised as Carhart but material as thin as a dishtowel. No customer service. Garbage product.

Received Denim Tears Hoodie & was what I expected but for $40 USDwhen the real item cost $160 USD. Didn't expect anything more. Never buy again from site.

I ordered 2 jackets from this company that were supposed to be Carhardt products. The pictures show the Carhardt patch on the pockets. I started to second guess whether they were actually Carhardt products, because I could not find the style on their official website. They are NOT Carhardt. In checking further I saw several videos posted by customers showing pictures of what they thought they were ordering and the actual product which was nothing like the pictures, what was received was cheap material, badly sewn.
Three hours after I ordered I decided to cancel. I did so on the Cotosen website, got confirmation back that the order had been cancelled and took screenshots of that confirmation. I am glad I did, because I can't find where it was cancelled when I went to check the order on the website. I have sent multiple emails over several days and included proof of cancellation, and have not had a single response. Today I got an email stating that "cut and sew is finished". And apparently won't be done for a while, even had I wanted to keep it it wouldn't have made it in time for Christmas. I don't hold out ANY hope that I will be getting a refund.
Do yourself a favor, steer clear of this company.
I have also contacted Carhardt to let them know.

Update: 12/17/2024: Just got an email that this order has shipped, despite the many emails specifically telling them not to.

The dollar store has better quality. The website picture and description is nothing of what you actually receive. All lies to deceit the public.

I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.

Sells counterfeit and cheaply made clothing of very poor quality. The items sold were advertised as real brands, using fake branded pictures, but when they arrived I was shocked at how bad the copies were. They weren't wearable due to the poor workmanship and low grade synthetic materials, and looked nothing like the brand I had believed I was buying. Do not get sucked in by the cheap prices or special deals.

In addition, the aftercare is awful. The site obviously use this scam alot and try to wear you down when you ask for a refund. It took me 6 weeks and in the end I needed to contact my bank to resolve it (luckily I used a credit card).

All in all, a disappointing scam and to be avoided. I learnt my lesson!

I Bought "suede blazer with leather trim." When I received it it was not suede but some kind of faux suede with faux leather trim. Still it looked nice but did not fit so I wanted to return it. This is the email I got:
"Dear Ross,
Good day!
Thank you for contacting us and were sorry for the inconvenience.
For your order: **************
How about $22 partial refund as compensation?
Once you accept this offer, you can now keep the item or give it to someone as gift.
Please let us know your option.
Looking forward to your early response. Thank you!
Have a great day!"
When I said no I wanted a full refund they said I would have to pay shipping to return which was $16.00. So followed their instructions and paid returning within the time frame. I have not heard from them since. No refund and they do not respond and the phone number they gave me has a full mailbox.
Do not waste your money or time with "COTOSEN

Do not buy from them unless you are 100% sure. Returns and refunds do not happen. Items returned and confirmed by them but say that it requires processing before funds are returned... NEVER HAPPENED. Thieves... do not buy if there is a chance you may want to return the item.

The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!

My husband bought what it's supposed to be a coat, and a terrible polyester sweatshirt. Cannot return as they don't respond to emails and no phone number. Terrible products, worse customer service actually no customer service. Buy from reputable stores where you can see what you buy. Looks much nicer in pictures below, but it's like stuffed animal hair inside and thinner than my Levi's..