CoutureCandy

I placed my order and paid over $30 for rush shipping. The day it was supposed to ship (for my wedding the same week), the company sent me an email late in the afternoon asking me to confirm my order. There was no disclosure of this process during the buying process. I asked to cancel my order after I clarified with the company that my order would now not arrive on time. Because this forced the cancellation outside of the 4 hour window, the company kept $61.06 of my money. I have emailed several times asking for a refund, and they keep pointing to their terms and conditions, however, their terms and conditions never disclosed the fact that there is a whole secondary confirmation process that makes expensive rush shipping meaningless.

I needed a formal gown for a last minute gala, and I needed it to be under $100. I quickly and easily found one that checked all those boxes. The dress is stunning, it arrived quickly, and I paid less than $130, including 3 day shipping. My only gripe has nothing to do with Couture Candy, but relates to the condition in which UPS delivered my package. My dress was packed on a hanger, in a clear plastic bag and then placed in a physic shipping bag. Somewhere along the way, the shopping bag was completely sliced open from end to end and the basher was broken. It's a wonder the dress was even still in it. Miraculously, the dress is perfect and unscathed.

Love this dress! I will be wearing it to my son's wedding in February. It did run two sizes small so I ordered up to compensate for that. It is a perfect fit although way too long, but at 5'4" I'm used to that and will have it altered. I received the order quickly with no shipping problems.

This was my first time ordering and was hoping for a good product and experience and received both. My dress is gorgeous. I bought it big so I need to get it altered but the material is thick and not cheap.

I am so thrilled for the second time! I purchased a Marsoni dress from CoutureCandy two years ago for my eldest daughter and went right back to them again now that my youngest daughter is getting married. I received my second beautiful Marsoni dress and I'm over the moon! Your company is fabulous and your dresses are gorgeous and of high quality. Thanks for making this gal so happy!

Awful. After several calls and intents to switch the sizes, nobody was professional enough to call after several tries. Finally the Maher called and was rude. I will never shop at this online store. Bye

Many calls and very poorly trained sales people and managers.

Before you commit to your purchase be sure you've measured accurately, as once you purchase you're committed. Good quality overall, loads of compliments, but had to pay for a lot of alterations to make it wearable.

While customer service was polite and responsive, they did little to actually help.

My dress had been on my favorites list for a couple months, but was hesitant because of price and potential alterations cost. I checked back frequently and the price dropped 75%. Now I have my dream dress and can still afford alterations.

I had a great experience shopping with Couture Candy. The dress I chose was heavily discounted compared to everywhere else. I received my dress in a very timely manner, and it came with a protective garment bag.

Couture Candy has the largest selection of dresses however it's difficult to see what the dress looks like online. It would be helpful to have many different pictures of the dress not only the picture from the designer. I'm still in the process of returning my first dress and trying to order another so I am hoping that goes smoothly?

I received my dress right on time for my event. I was extremely skeptical because of all of the negative reviews but after receiving my dress in hand two days early I was at ease. I will definitely order from them again!

The packaging arrived torn; I expected the dress to arrive in a cardboard box. The Dress also had hanging straps that fell apart, so that the dress was not properly hung on the hanger. Not so bad because I have to have the dress altered anyway and they can fix the straps for me.

The dress exceeded my expectations. I purchased it for my upcoming 60th birthday celebration in 2025. I can't wait to WOW my guests. The dress is true to your normal size. No need to size up or down. Size chart was accurate.

They spoke to me by phone after making my purchase, that gave me more confidence and at all times they sent me the status of my order, the days it would take to ship, very good quality service. Ery satisfying to have bought my dress with you
They spoke to me by phone after making my purchase, that gave me more confidence and at all times they sent me the status of my order, the days it would take to ship, very good quality service.

I have looked for months for a mother of the groom dress and have ordered at least 10. The burgundy bateau sheath dress is the first one I've found that fits and is pretty comfortable. The shape is simple and elegant.

CoutureCandy was the only store where I could find a specific gown in my size. They shipped the gown quickly & kept me updated with notifications. I Love My Gown! Thank You CoutureCandy!

CoutureCandy shipped quickly and provided tracking updates. Unfortunately the designers size chart is not accurate because I have recent measurements taken from a bridal boutique owner and according to their size chart my measurements fell right on with a size 12. Unfortunately it was too small so I have to send it back for an exchange to a larger size. The great thing though is when I called their CSR number I actually got a rep who answered quickly with no hold time and provided all the info I needed to do the return including answering all my questions.

I've ordered from other gown sellers online and their CS debts were not nearly as efficient.

The only thing I wish were different were that they would reimburse to original payment source (CC) so that I could just order the size I need and get that shipped ASAP. Instead I have to wait until they receieve this gown back and complete an exchange. It all works out but time is dwindling for me with my daughter's wedding in just one month.
I ordered a LaFemme gown and love it. It's not as heavy or as structured as other gowns I've tried on but it's really a beautiful gown and I can't wait to get my exchange.

See my above satisfaction in body of review.

It's actually great to get a working phone number let alone to speak to a human.

First time ordering a formal online - the dress was gorgeous, arrived quickly, and fit as expected based on sizing guidelines. Will definitely order again.

My order received promptly, but, did not fit.

Contacted to say I needed to return it for next size and sent it back per your instructions in exchange for next size.

Emailing back and forth regarding exchange and awaiting next step after sending it back.

Couture candy reached out to make sure my order was correct and the dress arrived in plenty of time. I love your service and acknowledgment for your customers.

I contacted The store bc I was skeptical of the design and fit. I took a chance and very pleased with my decision.

Useful for many occasions. I wear a size 2. The dress fit perfectly. The dress was delivered in impeccable timing. Very pleased with my purchase. I would buy again.

Ordered; quickly received; love the style and fit
Ordered; quickly received; love the style and fit
Ordered; quickly received; love the style and fit
Ordered; quickly received; love the style and fit
Ordered; quickly received; love the style and fit
Ordered; quickly received; love the style and fit

Dress delivered on time. Very well packaged and dress looks exactly as pictured. Will continue shopping