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Coverstore has a rating of 1.9 stars from 38 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Coverstore most frequently mention customer service problems. Coverstore ranks 3284th among Home Shopping sites.
I was very apprehensive placing my order after reading all the bad reviews. I went ahead anyway because the only other serious custom competitor uses vinyl which isn't great for furniture. I don't doubt others have had problems, but just want to add that mine came out perfectly.
Purchased covers for outside furniture, the couch cover was ripped, to get replacement you have to submit more information than you would think, not worth the money or time, don't buy from this company
Don't buy here! If you have a problem good luck. Customer Service is non existent!
My car cover hold downs ripped off, all I want is an exchange. Forget about it, no one will ever contact you.
You have been warned!
Tip for consumers:
Buy elsewhere!!!
Products used:
Car Cover
I bought several table and tv covers for years ago for furniture that is always under my covered patio. Within three years all of the drawstring cords had disintegrated. When I called service they said they were aware of the problem but instead of sending me new cords their solution was for me to buy all new covers. I have several covers from Treasure Garden that are over 15 years old and still holding up fine. Future purchases will certainly not be from the Cover Store!
Ordered custom size cover for patio heater. Ordered charcoal, received grey, too big, cheap material from China. Called and asked to return and get black, as in black. Customer service said that was what I ordered. Color on website was not even close to what was delivered. No bueno, no returns on custom size order. $80 buck over the dam. Would not order from them again
I rarely write reviews, but I'm extremely impressed with the quality of my custom cover (Elite in khaki) as well as the ease of putting the cover on/off. It took a few weeks to receive my cover, but again it was a custom size. I highly recommend.
Products used:
Elite custom cover
My patio sofa cover ripped so I called the Coverstore and they said it was under warranty. I sent in pictures with all of the information and thought like most companies they would say they can't honor a replacement. But within 24 hours they honored my claim and within 5 days I had a new cover!
I absolutely love this company, they stand behind their product which is rare these days and they also make the ONLY furniture cover I have ever found that actually keeps the cushions dry!
Thank you for a great experience!
I will continue to support the coverstore
Great customer service
We read several reviews and admit we were a bit hesitant to order from The Cover Store. We purchased a compete set of outdoor patio furniture (16 pieces) and wanted something with good quality to protect it. Despite Cover Stores overall rating we opted to purchase from them and ordered the Prestige series custom covers. We're pleased to report they are OUTSTANDING!. Our order was processed complete in a few weeks, arrived ahead of schedule, the quality and workmanship is excellent and they fit perfect! We strongly recommend The Cover Store and would not hesitate to do business with them again
Products used:
Outdoor patio furniture covers
To make a return, you must pay full shipping both ways. I got stuck with a poorly fitting not that great quality cover that would cost almost as much to return as the purchase price.
Products used:
Grill cover
Hi Victor! Thank you for contacting us regarding your return. We understand your frustration and sincerely apologize for any inconvenience caused. We take pride in offering high-quality products. However, we acknowledge that occasionally, issues with fitment can arise when the correct product is not selected. As per our standard policy, customers are responsible for the shipping costs associated with returning the product. This policy helps us maintain competitive pricing for our range of products. Nevertheless, we greatly value your satisfaction as a customer and are committed to finding a solution that works for both parties. To assist you further, we kindly request more details about the specific concerns you have with the cover. By understanding your concerns better, we can explore alternative options that may be available.
Our cover is for a Weber grill with island surround. It arrived much earlier than quoted, fit perfectly, looks great and appears to be high quality! Thank you!
Provided wrong size ac cover and will not accept returns or provide refund.
Unreptuable supplier. Buyer beware!
Tip for consumers:
Should be on watch for others
Products used:
Supply from another company
We're sorry to hear that there was a problem with the size of the AC interior cover you received. We would like to clarify that we have no record of previous communication from you regarding this issue. For us to provide the best possible assistance, customers must contact us directly with any concerns. Regarding your request for a replacement or refund, as per our policy, custom items are non-returnable. This is because these items are made to order based on specific requirements provided by the customer. However, we would like to understand more about the issue with the sizing. Could you please provide more details about the discrepancy in the size? This will help us understand the situation better.
Purchase air fryer and slow cooker covers.
Covers were way to large. Return covers and they charge $10 + for Fed Ex label.
Covers made in CHINA.
Thank you for your comment. Coverstore was founded in the USA and continues to proudly be an American company. Product development, merchandising, marketing, technology, customer care, and logistics are all conducted by our 100+ strong team of associates at our headquarters in Carrollton, TX. Our products are made at our wholly-owned and managed manufacturing center in Asia, and we’re delighted to provide our customers with high-quality products produced in a state-of-the-art facility. Our team is here to make our products better in form and function and always strive to deliver the best products possible at a fair price to our customers.
We respect and understand your position and appreciate you taking the time to send us your feedback. We hope for the opportunity to earn your business again in the future.
Stay far away. We bought covers that did not fit and company refused to offer a refund or replace them.
Tip for consumers:
I did not do my due diligence and look at all the terrible reviews. I received faulty products and lost my money. Completely the companies fault and I was the victim. Taking Cover Store to small claims court
Products used:
Bought a cover for our firepit, couch and outdoor kitchen
The customer had worked with a designer in their area who assisted in obtaining their measurements to order Custom Covers for multiple items. We were made aware that one of the items did not fit properly. Since the customer paid the designer directly and not Coverstore, these types of situations are typically handled by that party and we advised the customer to contact them directly. It seems they came up empty-handed with their efforts to resolve with the designer so they left us a negative review. The review caught our attention and we reached out wanting to learn where the issue may have been. The designer captured the initial dimensions provided by the customer via a Facetime call. Regardless of where the error was had (if the incorrect measurements were given or the designer made an error), we requested the customer remeasure with some guidance and advised we would replace the cover as a courtesy. The new dimensions provided were different than what was initially ordered and after talking it through, the CX was certain these were accurate.
After the courtesy replacement was made, the customer contacted us again. They indicated the replacement cover fits perfectly, however, due to weather conditions in their area, the cover had now blown away. Although adverse weather is out of our control and we do not replace covers when this happens, we made additional efforts to offer a replacement with a substantial discount. The customer was still dissatisfied with the outcome and posted multiple reviews.
WILL NOT PROTECT AGAINST RAINWATER. WILL NOT STAND BEHIND PRODUCT.
I ordered two custom covers; one for a firepit, the other for a dining table. They are used for a cottage two hours from where I live. After 4 weeks of use, brand new from delivery, the rainwater had pooled on the flat tabletop surfaces and leached through the "Unmatched dirt, water, and UV-resistant material for year-round protection". This essentially holds the items to be protected in a permanent state of wetness. For the metal components of a firetable or a stained wooden table, this is fatal, the opposite of protection. Once again: absolutely no water protection. I had ordered the upgraded (most expensive available) Ultima fabric for these custom pieces.
Customer service was surreal and funny if you stop caring. I was told that no fabric can 100% block water (yes it can -- tarp from Home Depot, and also the cover that came free with my BBQ). I was told that the warranty would not cover water proofness. I was told that I am "supposed" to put an object under the cover to tent the surface, so rainwater will not collect (nowhere on the their website do they show a table cover used in this way, and the only place this is mentioned in print is when you start expanding the details of the warranty). I was told that the website does not use the word waterproof in the description. That's funny, because the website gushes about protection from weather, including water, and also that the seams are indeed "waterproof". Of what use are waterproof seams if the fabric itself is basically porous nylon?
Needless to say, I was not given a refund. I was assured that they "knew how I felt" and "understood my frustration".
Do not buy from these overpriced scammers. The only thing they do well is their website.
Our covers are made of water-resistant fabric, it is able to resist the penetration of water to a degree but not entirely. Therefore we don’t guarantee complete protection against damage caused by water or pools that form on the cover as there are steps the user needs to take to help offset these issues to perform as expected. Since we do not advertise our products being fully waterproof, what should be considered is once past that tipping point, all water-resistant fabrics will allow water to soak through as it has its limits.
You want outdoor fabrics to be breathable to prolong the life of the items and not cause additional issues with moisture unable to escape or pass through the material/vents.
Improper fitting covers can also cause performance issues (excess/pockets of fabric). To avoid such trapped moisture, make sure your chosen cover fits appropriately and is a few inches shorter than the item being covered - This will allow proper ventilation.
The pooling of water could cause moisture to seep in through the seams; creating mold and mildew, which could damage belongings. In order to avoid water pools from forming altogether, place something under the sunken/low/flat spots of the cover to give a pitch. Doing so allows water to run off and drain easier (think of a tent or roof of a traditional style house).
Condensation can form between the cover and items when the temperature of your item is cooler than the air. When warm, humid air passes over or through the cover, moisture is released onto the cold surface. Condensation is unavoidable. Like a can/bottle of soda, condensation forms, but the can/bottle is not leaking. We do recommend storing cushions separately.
As you see, there are many variables that may cause water seepage (aside from the amount of precipitation + duration, humidity, or adverse weather conditions).
Water-resistant covers still allow air to circulate and help evaporate water; thus providing better long-term protection.
Our breathable fabric assists with the following:
Prevents paint damage and rust
Prevents mildew and mold resistant
Prevents water stains on furniture’s finish
Prolongs the life of the furniture/equipment
We understand this is an investment and you may want the items to be completely dry, however, this is not possible without adverse trade-offs.
Gain trust and grow your business with customer reviews.
Coverstore's industry-leading selection of weatherproof outdoor patio furniture covers, grill covers, outdoor TV covers, and car covers provide durable, year-round protection for your outdoor living space. Plus, an extensive selection of indoor storage & organization products means that your valuables can stay clean and protected inside & out all year long. Shop Coverstore.com to protect what you love.
At Coverstore, our mission is to protect what you love. We are passionate about creating the highest quality cover, storage, and organization solutions for your everyday needs.
Since making Carrollton, Texas our home over a decade ago, we have grown from a small family business into an industry leader in product excellence.
Thank you for your comment. The photo indicates the Charcoal color was sent and yes, custom items are non-returnable. If you are looking for higher-quality fabric, we would suggest our Ultima or Prestige collection. We do offer complimentary swatches on our site so consumers may experience the fabrics and colors in person prior to ordering.
Coverstore was founded in the USA and continues to proudly be an American company. Product development, merchandising, marketing, technology, customer care, and logistics are all conducted by our 100+ strong team of associates at our headquarters in Carrollton, TX. Our products are made at our wholly-owned and managed manufacturing center in Asia, and we’re delighted to provide our customers with high-quality products produced in a state-of-the-art facility. Our team is here to make our products better in form and function and always strive to deliver the best products possible at a fair price to our customers.
We respect and understand your position and appreciate you taking the time to send us your feedback. We hope for the opportunity to earn your business again in the future.