I ordered a new cpap and realized as I pressed enter that my old address was on the account. Got on the chat and Agnes had everything resolved in minutes, let me know when order would ship, and assured me the proper pressures would be set up. Great Service!
Crystal helped me last week when my order had been delayed but I'd not seen the email asking for clarification on the settings of my machine. After receiving it, it turns out it's not quite the machine I want so she helped me today with arranging for the return. I'm sure I will be continuing to 'shop' so hopefully she can help me in the future too.
Daryl was wonderful assisting me on returning my husbands mask. I ordered the wrong size my mistake. He offered to have a customer service rep call me to reorder to ensure I got the subscription set up with no problem. A true joy to work with!
Hi Eddie,
We are glad to hear that Daryl provided you with the needed assistance. We hope to hear from you again soon.
Brandi was so helpful! I called and luckily was immediately connect with Brandi who gave me an excellent mask suggestion and also was able to help the condensation issue by recommending a heated tube. Best of all, she was able to get me a discount by signing up for emails and all that was done in about 15 minutes! I highly recommend this company for their excellent customer service!
Hey Teresa,
Thanks so much for the recommendation! We're glad to hear that Brandi was able to provide the needed assistance. Please let us know if there is anything else we can assist you with.
The company and it's CSR's have been a pleasure to work with! We had a few shipping issues, not the fault of CPAP.com, but they handled them promptly and professionally. Their mask return policy makes it easy to make sure you have the correct mask for your therapy, the representative was very easy to deal with and went out of her way to make the transaction smooth! Highly recommend this company!
Hi Mark,
Thank you for the recommendation! We're very sorry for the shipping issues, but glad to hear that we managed to resolve your concerns. Please let us know if there is anything else we can assist you with.
I just finished a phone order for a new cpap machine. I had the pleasure of speaking with Iva R. Iva walked me through my questions then completed my phone order. I normally order supplies online but this time it is a new machine purchase.
Thank you, Iva!
Ryan F.
Los Gatos, CA
Hi Ryan,
Thank you for letting us know that Iva, provided you with great service! We hope you enjoy your new machine and please let us know if there is anything else we can assist you with.
I have been a cpap user for many years, and needed some new equipment. My machine was old and noisy. I called Cpap.com today to see what I could do about getting some replacement parts. Daryl was the one who answered my call and was extremely helpful. He worked to get me all the discounts possible and saved me hundreds of dollars. He answered all my questions. I was very satisfied with my experience. JW
Hi Jeff,
We're glad you received the needed assistance. We appreciate your business and hope to hear from you again soon!
I would like to say thank you to Brandy for being so patient and really taking a look at the prescription sent so that I would have no issues getting my father's machine! It was so stressful for us to find where and I am glad cpap helped and took care of us right away. Thank Brandy for being so efficient!
Hey Nidia,
We are glad to hear that Brandy, provided you with the level of service you deserve! Thanks for sharing your shopping experience with us and we hope to hear from you again soon.
As a new CPAP user there were very good at explaining everything to me. They were quick to answer not like the other supplier I used. Also, the order came in 2 days. I will definitely become a regular at this site.
Called to get experienced customer service agent to assist with the purchase of new equipment. Within minutes, call was answered and Kelsey knew immediately and exactly what my needs were with just a short explanation on my behalf. Amazing and impressive service!
Awesome! Thank you for sharing your experience with us Diane! We hope to hear from you again soon.
I needed to exchange a full face mask that continued to leak. Kelsey processed the exchange very professionally and quickly. She was very knowledgeable of the masks. I have always been very satisfied with CPAP.com. Thank you for your outstanding customer service.
You're most welcome! Thank you for taking time out to share your experience with us. Please let us know if there's anything else we can assist you with.
I had the opportunity to work with Layne, concerning an issue with the lift travel hose suspension not functioning properly. Layne was prompt and professional handling my issues and concerns. Layne represents your company with highest of profession.
Thank you.
John Rossi
I ordered some filters on line. Had trouble logging into their web site to check the status. When I finally got in it said I have no orders in process. I left a message and an email inquiring about the status of my order. No response. I called again was able to talk to a customer service representative. Even though she gave me the answer I was looking for, she obviously didn't care because she was unfriendly and very unprofessional for a person in her position. I did get the filters but my big takeaway is to not order from them again. This was a simple order and I was still able to use my cpap. But what if it was for a bigger order or a new cpap? Buyer beware.
Hi K L., thank you for your feedback, we are very sorry to hear that you haven't received the excellent service you deserve. I have sent you an e-mail requesting your account information so that we may contact you directly to resolve any concerns you have.
We strive to provide the best service possible to all customers, at all times. In your case, we seemed to have missed the mark and we want to address our failure head-on!
Please feel free to reach us at: 1-800-356-5221 ask for Carol, or you may e-mail us at: cpap@cpap.com, please provide your order number, or a phone number for us to reach you back.
We hope to hear from you soon!
I got a Device from CPAP.com. The machine stops while I am asleep - more than one in a single night. Called customer service. They will take the machine back (return) and send a new one. This is acceptable, but it would have been better if the machine was not defective in the first place.
I needed help getting the info from my SD card. Totally lost! I got on the Chat site and Zachary was extremely helpful! He gave me a couple of options to try and gave me an option for my doctor to use as well! He was friendly and helpful. We need more customer service people like him! Thanks Zachary!
Hey Carrie, we're certain Zachary, would say you're most welcome! Thank you for sharing your experience with us and we hope to hear from you again soon.
Prices are competitive and went to place an order but had an issue with entering my payment information. Erica from customer service called me ASAP and was super helpful and personable and took care of me right away!
Hi Michelle,
We are very sorry for your troubles with entering your payment information. Thank you for letting us know that Erica managed to resolve your concerns. Please let us know if there is anything else we can assist you with.
My first experience using cpap.com and used live chat. Crystal was great guiding me through the process and offering suggestions for ease of use. I look forward to the same great service with cpap.com.
Hi Michael!
Thanks for letting us know that you received the needed assistance from Crystal, and we agree she is great! Please let us know if there is anything else we can assist you with.
CPAP.com had a promotion and I got the right deal to replace my CPAP machine. Bianca was knowledgeable, helpful and friendly as I asked lots of questions. The bottom line is that for obtaining this type of equipment, I would recommend CPAP.com to anyone. Thanks!
Hey Jeff, thank you for the recommendation. Thanks for sharing your experience with us! We'll be sure to share your kinds words with Bianca. Please let us know if there is anything else we can assist you with.
I placed my order and then realized my first purchase discount was not applied. Agnes helped me out with a refund as it was getting ready to be shipped. Great service, this won't be my last order here
Hi Terry!
We are very pleased to hear you have received the needed assistance from Agnes! Thank you for choosing us for your cpap needs and we look forward to working with you more in the future!
The lady, I believe her name was Carol, who waited on me was very helpful offering me a number of different options. She helped me think through what I needed and clearly someone that I would hire myself.
Hey Steven, we are glad to hear that Carol, provided you with needed assistance. Please let us know if there is anything else we can assist you with.
Overview
CPAP.com has a rating of 3.5 stars from 1,469 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CPAP.com most frequently mention customer service, live chat and new mask. CPAP.com ranks 2nd among CPAP sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Stacy,
We're glad to hear that Agnes, managed to resolve your concerns. Please let us know if there is anything else w can assist you with.