CPAP.com

Crystal was knowledgeable and helped me pinpoint some problems with mask leakage. She did not pressure me into buying a product but did provide the links to the Cpap items that will be helpful when I requested them. I will reach out to them and purchase items from Cpap.com again. Thanks Crystal.

I just chatted with Kayla in regards to an old credit and she was a pleasure to work with. It has been awhile since I made an order and that is why I keep on going to CPAP.com for all my cpap needs. Their have an excellent customer service —their prices are great also!

I was a new user for this service. I inadvertently used the wrong Email address,. Com vs. ca. Needless to say I had problems logging on and could not figure out why I was not getting the reset password notice. I called customer service and spoke with Heath R. He was kind, patient, clear, concise and he quickly identified my error. After I recovered from my embarrassment, he quickly transferred my info to the correct Email account and gave me instruction on deleting info and trying to claim other account to protect my information. I was and am very grateful for excellent service.

Customer service was so great. Was trying to place an order online and just wanted some confirmation that what I was ordering would provide for my needs... Shawndria W was a perfect CS Representative... She walked me through what would work together, ensured I had all I would need, and actually placed the order for me to expedite and verify on the spot. I felt no Sales pressure only confident information. Shawndria was polite, informed, customer oriented and a pleasure to work with. I am actually excited and looking forward to my new travel machine arriving... strange but true! Thanks Shawndria!

Due to the holidays I had a lot of issues with shipping and it was a month long nightmare dealing with Fed Ex during that time. On 1/07/2022 I called and reached Iva R. I felt bad because she had to endure my story from the beginning nearly a month earlier. She listened, understood, put my on a brief hold and came back with a solution that made my DAY. She knocked it out of the park and then some and I am so thankful for what she did for me and may God Bless her for it as well! Thank you Iva R!

I had one of the nicest experiences with a Customer Service Rep (her name is Mary) that I have ever had. The issue I was calling about was due to my own error but she handled it swiftly and painlessly. Great service. I would definitely recommend CPAP.COM.

I was having issues with completing my order online so I connected with a chat representative by the name of Daryl. In no time at all he was able to get me connected with an agent to assist me with completing my transaction. What really got me was that he offered to stay in the chat with me until I was actually connected with someone. This is the type of customer service that will keep me coming back regardless of the price!

Cassandra was very pleasant & professional during my telephone call today. She was also very patient as she took time to answer my questions as well to assist with placing my order.

I forgot to click 1 to do the survey so I called back and was helped by Paris who emailed me the link in order to complete the survey. She was very courteous & professional also.

Both Cassandra & Paris are assets to the CPAP.com Team!

Thank you & God bless!

Sandra C.

Let me start off by saying every time I called in from the initial call about getting the machine to checking my prescription, I've been greeted with kind, patient and caring people. Due to my doctor being lackadaisical with getting the prescription to CPAP.com, I had been very inpatient. Finally, I was able to provide the correct documentation which Erica went above and beyond to make sure my equipment got shipped after she took the initiative of putting together everything CPAP.com needed to fulfill the order. It may seem like she's just doing her job, but her going the extra mile and making sure I got my machine ASAP really made the difference. Also, just the tone of her voice and how excited she was to help me made me feel like I was really cared about. Thank you everyone I spoke to and Erica specifically!

I did the online chats with Daryl. He answered all of my questions, and offered to have someone call me to make sure my order was good to go. Thank you Daryl for your time and all of your help. I wish other companies had this type of customer service people, kind and helpful!