CPAP.com

After placing my order online I called the customer support number to have a few questions answered. Kelsey was extremely helpful, answered all my product questions and was apply to apply a discount code that I had forgotten to use when placing the order. She made sure that the machines I had ordered were all going to be compatible with the hoses and masks I already had, which was a concern of mine. I high; y recommend CPAP.COM for purchasing equipment - excellent customer service.

I found this to be a very positive experience while ordering a bipap to replace the Phillips recalled devise. Replacements are scarce due to high demand amid supply issues. Brandy helped me through the process like a pro. She was informative and patient with me. I had confidence in her knowledge. Thanks Brandy and cpap.com!
Jack.

Spoke with Darryl about c-pap covers to help decrease the marks on my face (and the pimples) from my silicone mask. Darryl was able to recommend the optimal size and provide a link to make ordering easier. The entire process took about 3 minutes. Excellent service. Now to see how the product works…

Usually I have nothing but good things to say about cpap.com. However, in this case I was calling about the status of the repair of my CPAP machine. The only thing they gave me, was that the machine was still at the manufacturer. I feel like they should have called the manufacturer to give me a date on when it will be back to me. It is very difficult not having your machine when you rely on it. I didn't feel they were concerned about how this impacted me.

Needed to return something I ordered by mistake, and what was even more interesting was that cpap.com had sent me extra product by mistake as well. Since I advised that the extra was received, I was awarded with no restocking fee, free shipping, and a discount on the new order I placed. This is just one of a number of great experiences with this company.

I spoke with Jennifer and she was very polite and extremely helpful. I had an issue with an item being out of stock. So she was able to find me a suitable alternative. I highly recommend Cpap.com for all your Cpap related needs.

My order was delayed again due to fedex shipping. Daryl was able to help credit me for my next day air shipping and explained all the orders on my account. He was very helpful and also made sure the discount was applied.

Had an aggravating experience with an "800" competitor. Wanted to make a CPAP purchase during 2016 since my deductibles were paid up and I'd get favorable reimbursement. This was mid Dec, so there was plenty of time and I already had a RX from my Doc. Was made to jump through so many hoops, I cancelled and gladly paid a cancel fee. Then I called CPAP.com, long story short, had a great conversation with an upbeat and knowledgeable representative. My CPAP machine was inbound, and arrived 2 days later. Very pleasant experience. Even got a cheaper price.

Brandy provided great customer service in assisting me with ordering Dreamstation 2 filters. She actively listened to my needs and provided useful information and options. The order was quickly and efficiently processed.

After a bad experience with a product, I vented on the Chat line before writing a bad review on the product. Daryl quickly and graciously fixed the situation. It made my day to receive such service and I will try to remember to start off nicer next time I communicate. Great business and personal service as well as a good lesson for me.

I have ordered several items from CPAP.com. I was trying to figure out which mask was best. I tried 3 different masks before I found the one I liked. Crystal was wonderful and refunded my money on each mask that I didn't like. I will absolutely order from CPAP.com for all my CPAP needs. Thank you!