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CreationWatches

How would you rate CreationWatches?
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Australia
1 review
1 helpful vote
Follow James B.
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Order no
November 8, 2012

Order no. *******
I received my Seiko Premier watch okay. It was well packed and delivered within 3 days by Fedex from SG to PER AU. Right price, free Fedex shipping to AU and a wide choice of watches. Thank you again for your excellent service... I have purchased watches through this online site many times and will likely do so again in the near future. Kind regards to Raul and staff at Creationwatches. James, Perth, Australia.

Date of experience: November 8, 2012
GB
1 review
6 helpful votes
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Poor service
March 21, 2019

After place an order online. Receive one email confirmation. Than there is nothing.
No more information sent to me about postage. In fact there isn't anything else. Have to email them ask for postage tracking information. Very disappointed with their customer service. :(

Date of experience: March 21, 2019
David K. CreationWatches Rep
over a year old

Dear Customer,

We always try to give best service to our customers.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

GB
1 review
2 helpful votes
Follow Dan E.
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Excellent shopping experience from placement of order to delivery. Immediate confirmation of order, then update upon shipping and tracking info ( DHL) to see it moving each step of the way. Singapore to UK in 3 days- very impressed. Watch is the genuine article, and as described - just what I wanted.

Date of experience: November 2, 2014
Thailand
1 review
0 helpful votes
Follow David G.
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The Seiko arrived and it is perfect. I appreciate the company's extra fraud prevention measures as well. I've purchased three watches from three different companies over the last few weeks and I am most pleased with CreationWatches.

Thanks for a great watch at a fair price.

Date of experience: November 25, 2015
Spain
1 review
0 helpful votes
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As in all purchases I have done to Creationwatches. Everything was fine, no complaints, in the last buy in three days I had the watch at home, it seems almost impossible.

The prices are very good.

Thanks for the effectiveness.

Date of experience: December 29, 2014
Finland
1 review
0 helpful votes
Follow Wille J.
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I am rarely positively surprised when it comes to customer service (online or offline). Nonetheless, thanks Creation Watches for the excellent customer experience and quick delivery! The watch looks good, service was prompt and delivery time short. No hassle whatsoever during the entire process. Have already recommended the site to other potential customers.

Date of experience: February 7, 2017
Illinois
1 review
0 helpful votes
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I'll be honest that I was a little hesitant to order from creation watches at first as I haven't bought any watches in the so-called grey market. However, after having done it I am very pleased with every aspect. Low price, very quick delivery, and a big emphasis on customer service. The next watch I buy will definitely be from creation watches.

Date of experience: June 19, 2014
Ireland
1 review
1 helpful vote
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What a great online shopping experience. Ordering process is easy. Shipping time was great, to Ireland from Singapore in under 3 days. Most importantly the watch I bought is authentic and I love it, and the customer service at all stages was excellent. Creation Watches is now the standard by which I will judge other online retailers. Thanks, guys!

Date of experience: January 21, 2016
New Zealand
1 review
2 helpful votes
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Received my watch today - only 4 days from placing the order to wearing it. Fabulous service as well very prompt replies to my emails.
With all the scams and fake products in the world it is indeed a pleasure to deal with a 100% honest and trustworthy company that sells the genuine product. Should I need to buy any more watches in the future I will most certainly be contacting you.

Thank you very much again from a very satisfied customer.

Date of experience: March 7, 2015
Germany
1 review
0 helpful votes
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Thank you for the fast delivery of my new watch. I'm very satisfied with that item. Your internet site in different languages is perfect and the given descriptions are very detailed. I appreciate and recommend your company.

Date of experience: July 25, 2014
GB
2 reviews
0 helpful votes
Follow Tony H.
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I have bought several watches from Creation. They always use a fast delivery service. Their watches are the genuine article, always in pristine condition with correct papers. I recommend this company highly.

Date of experience: May 14, 2016
GB
1 review
0 helpful votes
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I'm more than impressed with the service, delivery time and also my SEIKO solar watch. Nothing is too much trouble.Not only are their watches the cheapest but their service is the best I have come across. I will be buying from them again and would recommend to my beat friend. 1st class.

Date of experience: March 2, 2015
GB
1 review
0 helpful votes
Follow L A.
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This was the 4th or 5th watch that I have purchased through creation watches and like every time before the service is first class.
The website has all of the information that you need to make an informed purchase.
The communication after placing your order is perfect. The delivery time continues to amaze me, it's never more than a few days until your watch arrives with all of the correct paperwork.
Creation Watches, the perfect way to buy watches. Superb choice, fantastic service. I look forward to my next purchase!

Date of experience: March 27, 2014
GB
1 review
1 helpful vote
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Extremely happy with my purchase, thank you. Delivery was surprisingly quick (under 5 days) and the tracking service provided by DHL was reassuring. The quality of the watch itself is excellent, ill certainly be using creation again. Customer service is excellent also, very prompt replies!

Date of experience: December 5, 2014
Norway
1 review
0 helpful votes
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Excellent service!
March 21, 2017

I'm very pleased with all three watches I bought. It was impressive how fast they arrived. I placed the order Thursday night and got the package Monday. Singapore --> Norway. I will definitely buy more watches from you in the future.

Date of experience: March 21, 2017
Australia
1 review
1 helpful vote
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I want to praise the products and customer service offered by creationwatches.com I was attracted to this company by the quality products offered at very competitive prices, and the price quoted for each watch includes delivery too - so no extra costs. I have now purchased two wrist watches though this company, which were delivered to my home in Western Australia. I found the web pages very easy to browse, offering a good range of quality watches, including some hard to find (in Australia at least) Seiko diver watches! The order process was simple to follow, and provided reassuring confirmation and tracking emails, and the watches arrived well packaged, and quickly! If you are looking for a watch, take a look at creationwatches.com - I did and I'm very happy that I did!

Date of experience: September 11, 2012
Serbia
1 review
0 helpful votes
Follow Zoran D.
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I am very very satisfied, first with care about order and then with my watch which is same (maybe even better look) than on picture.

Shopping with Creation Watches is very secure and fast.
This is my first time to buying from they, and I am sure now, not last.
Recommendation for all who want professionalism and Security.

Date of experience: January 16, 2017
GB
1 review
0 helpful votes
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After a friend recommended Creation to me, I thought Id give them a go.
Looking at their website, I was surprised by the huge number of watches they offer for sale and all at very good prices.

Saturday morning I started looking for a watch to buy for a friend. It took nearly two hours before I found something suitable. The reason being, I kept getting distracted and looking at watches for myself.

Anyway I ordered the watch Saturday afternoon and it arrived here Wednesday morning.
Very well wrapped and in perfect condition. I was kept informed of its progress all the way.

Will I use Creation again?
You bet I will. Only next time it will be something for me.
I have my eye on quite a few watches that I like and are very affordable.

Date of experience: August 3, 2016
GB
1 review
2 helpful votes
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It took over 3 weeks for my product to be delivered and when it was "delivered" I had to pay an extra £11 due to them not putting enough postage on the parcel.
Within the 4 weeks I was waiting for my parcel I emailed the customer service team 3 times, and request contact through the form online and received no response - nothing at all. Also tried the customer service phone line 6 times and nobody even answered the phone.
Parcel finally arrived and it was a plastic bag wrapped in duct tape.

Date of experience: May 9, 2019
David K. CreationWatches Rep
over a year old

Dear Charlotte,

We regret for the inconvenience caused.

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

We do not have phone support, communicate via emails only.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Monaco
1 review
0 helpful votes
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Very Good!
August 4, 2016

Watch well received yesterday (even though the DHL guy gave it to my old
Neighbor where as my Wife was at home.). Very fast delivery!
I believe It is my second or third watch I ordered on your website and I am
Very happy with the delivery, the price and generally about your service.
Thank you.
Good job, keep up!
Denis (from France)

Date of experience: August 4, 2016

Overview

CreationWatches has a rating of 4.4 stars from 1,191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CreationWatches most frequently mention fast delivery, customer service and shopping experience. CreationWatches ranks 18th among Discount Asian Products sites.

service
221
value
223
shipping
221
returns
77
quality
217
+95