Cricket Wireless

I was told by the warranty company i needed to do two extra step to get my. Replacement phone. But ms. Anxora Addison called the company and gave store number and explainwd my. Situation. I was given wrong info and she walked me through it all. I was told they may have the affidavit i needed come to find out i dont need one. She was very help. I was very worried that i didn't look for application to compleye the paper wrk correctly. She was great.
And she help me with selecting the right phone for a additional line she wrote dwn everything i am older and forgetful. Thanks ms Andorra

Save yourself the frustration and avoid this service. If you're looking for an honest review, here's my experience. I was a customer of their top plan for years, but enough was ENOUGH.

Inferior - Their service, Good luck trying to maintain a decent quality phone call with this service, much less an important call. You'll both continually ask each other to repeat your selves to the point you hang up hoping for a better connection next call.

Slow- Their internet connection and hotspot speed. I often wanted pull my hair out waiting for the page to load, simple tasks were easier and more efficiently accomplished with a laptop on public wifi.

Incompetent - Describes their staff and even Customer services supervisors. Numerous occasions I've rang their 611 ( customer service) number with questions and unfortunately ended the call with more frustration than when the call began. Good luck getting any actual useful information from them, yet alone have a question answered from them. Not only are they difficult to understand, apparently their headsets aren't quality enough to offset their headsets so they're not breathing directly into the mic. Just today I spoke with 2 reps and experienced this very issue, one of which was noticeably upset when I asked reposition the headset and repeat their selves due to the inability to understand them due to their respirations.

Coverage- If you're looking to travel a bit (international) and want a service you can keep with you, this isn't it.

Save your money and future headache by steering clear of this "business".

I've been on hold for 2 hours trying to get my phone activated. Tried online but wouldn't take my order number. The stores are useless. So fed up with Cricket

I would like to say if you want the worst customer service go with cricket. Every problem requires 30 min hold tomes transfering and being hung up on. Every experience has been horrible for sure!

CALL CRICKET CORPORATE OFFICE DIRECTLY! I have just verified who has claimed to be an executive manager at Cricket HQ in Atlanta. So far verified these numbers... *******630 thru 7640. At 7635 you will probably reach Daisy, who will not give her company id or the first letter of her last name. They are filled with deciept and lies, even at HQ. Daisy claims she is in the same team as CEO Dwyer CALL THEM NOW AND OFTEN! PUSH FOR REAL CHANGE IN HORRID CUSTOMER SERVICE! I WILL BE POSTING THE RECORDED CONVERSATION VERY SOON! THEN YOU CAN HEAR IT ALL FOR YOURSELF!

This company is provided subsidies for low-income people by coronavirus no Coronavirus they shut you down and just start sticking it to you with every charge they possibly can this time I paid my complete bill phone doesn't didn't work found out they wanted one more dollar for God knows what figure the CEO van atta's wands for strippers in the Bahamas

Cricket is a rip off done charged me 55 dollars tjem cut my phone off cus they wanted 5 more dollars cus the 55 I paid was just for my bill so they charged me a fee of 5$ plus another 5$ to pay that fee.then I did a bridge payment cus they turned. Myphone off then in 7 days turned in back off n asked for 10 $ plus s fee to pay that SMH lol so basically paid more then wst my plan Is

Sent me a message with my name and phone number to upgrade for free won't honor it then sent a different message saying they randomly sent it plus customer service is not helpful.

Hi My name is Thompson I am the CEO & President of My Company Golden Mind Entertainment & several Other businesses Lined up I have a mobile Number with Cricket Wireless for my business I just want to take my time to Appreciate Cricket wireless for your Good service & partnership to provide Good services,Amazing/positive customer cares. Your Good works are very well appreciated

The prices are great but if you cannot stand terrible customer service, stay away from Cricket. It's difficult to actually get a hold of a live person and when you do, expect to talk to someone over in India with a thick accent. They have no email and no live chat option aside from maybe myexpert app, which also doesn't have the best reviews. I posted a review on their website about the Cricket Ovation about how annoyed I was with the phone and the review got deleted. It did not contain profanity or anything inappropriate. The only difference between mine and other reviews was me going beyond talking about the phone and complaining about customer service. And then they have replies to reviews that clearly don't match, like "thanks for you're 5 star review" when it's a four star review and "that's great news" when you look back at the review and think "what great news?" Good luck getting a straight answer from them except when you want to praise them for how awesome they want everyone to believe they are. Overall, I have not had a good experience with Cricket. If I can I'll probably end up rooting my phone. Seriously, if you have more money to spend on a phone, go with a higher end company. You really do get what you pay for.

So check this out. I got a phone from Amazon.Went to cricket store to get a line. Eventually, sim card is working, BUT I cannot make a phone calls, to call someone. So the rep goes like, you need to wait like 20-30 min so the system will update your phone and everything will be fine. Waited for 20 min, in store, after NOT able to call, asked the rep for refund and rep goes we're prepaid PIECE OF $#*! SERVICES and for that reason there is no refund.So I left the store, removed sim card and was NOT using it at all and just two days I saw on bank account cricket charged me the full price for their PIECE OF $#*! SERVICES! Thugs...

I checked with the on the internet with Cricket they said my phone was compatible I went and bought a new SIM card and a plan and now they say it's not compatible now I'm stuck with $60 worth of nothing Cricket Wireless sucks I would not recommend recommend them to nobody eat s*** cricket

Customer service took forever and will get you nowhere. Plus the service is terrible! Took me a while to cancel but I'm glad I'm finally done with it.

I have a very dear friend that is a Cricket customer and was having trouble with her. She's a senior and a cancer patient, so its imperative that she has her phone. When I arrived the phone wasnt dialing out and when the receiver answered you couldn't hear. She only had the phone for 1 month, and it was the 2nd phone that she had purchased in 3 months. The sales clerk at the store told her that she had to call customer care because its been more than 7 days. I called customer care on her behalf. I was told that she had to pay 40 and a phone would be sent in 1 to 2 business days. I explained that she elderly, on oxygen, on a budget, and in poor health. Shes been with the company for a number of years what type of exceptions could be made. He said he would transfer me to a supervisor. The supervisor never came to the phone. After several failed attempts to reach a supervisor, I took my friend to T-Mobile. I plan to file a complaint with the Better Business Bureau.

That 1 day shipping is a gimmick. Ordered online because they were trying to charge me 100+ in store to open a new line. 40$ online but 1 day gone and still nothing. Trying to cancel now.

HELLO I HAD A CRICKET WIRELESS PHONE THAT I HAD TO DO A FACTORY RESET AND AFTER I DID THE FACTORY RESET MY NAME AND LAST NAME ON OTHER PEOPLE'S CALLER ID CAME AS WIRELESS CALLER I CALLED CRICKET CUSTOMER SERVICE DEPARTMENT AND THEY TOLD ME THERE THERE IS NOTHING THAT THEY CAN DO AND I JUST PAYED $30.00 FOR THE SERVICE! AND I WAS TALKING TO A VERY STUPID! PERSON FROM THE Philippines AND THEY DID NOT KNOW WHAT THE HELL THEY WERE DOING CRICKET WIRELESS DOES NOT HAVE ANY AMERICAN CUSTOMER SERVICE AGENTS TO HELP YOU AND THEN WHEN I HARDLY USED MY MONTH OF SERVICE I WANTED A REFUND FOR $30.00 BECAUSE MY NAME AND LAST NAME DOES NOT SHOW UP ON OTHER PEOPLES CALLER ID AND THE STUPID IDIOTS! WOULD NOT REFUND ME AND MONEY BACK! SO PEOPLE PLEASE STAY FAR FAR AWAY FROM CRICKET WIRELESS AND GO WITH ANOTHER COMPANY LIKE METRO PCS OR ANY OTHER COMP[ANY

This is awful I bought 4 phones in 10 months n I still owe money n they some how messed my SIM card up and is Makin me paying for a another sim n the man hung up he didn't want to deal wit the issues why this is messed up I deserve a worker who gonna help the customer

I had a separate hotspot plan. I canceled that plan with the understanding that I had 29 days to pay a $15 reactivation fee. 20 minutes later I had a change of heart and decided I wanted the hotspot. They charged me $70 on February 25th. They expect me to pay another $70 on February 27th. For a hotspot device that was canceled for 15 minutes, they expect me to pay for it twice for the month of February, PLUS a $15 reactivation fee. When I complained they offered me a $10 credit. When I spoke to the supervisor, he said there was nothing they could do.

They scammed me for an extra $70 and $15 reactivation fee, and then slapped me in the face by offering me 10 bucks. This was literally the worst customer service experience I've ever had, and I'm letting my service with them end in 2 days.

First of all let me begin by saying that I was in the auto pay option which you get a $5 discount for signing up for this option. I needed more data so I called them, they removed my auto pay and gave me more dat. The following month, no auto pay, no discount I had to wait on the phone for over two hours to get basic assistance and when I did, I found out that they claim a store removed the auto pay, which they cannot do. So, I had to pay the extra 5 for the month and sign up for auto pay again. Now, it's not about the measley $5 bucks, it's about the principle and how the right hand don't know what the hell the left hand is doing. They clearly don't speak very good English, very hard to understand and to get easy assistance with what you need.
All in all, I give this company a big FAT ZERO for their stupid rating.
Stay AWAY FROM THIS COMPANY, you will get the run around and they will charge you more money than what you are suppose to pay!

This is been a bad experience from the beginning of when I bought the phone until now the most recent thing I figured out is that the case they sold me does not allow you to plug in headphones because the port in the case is too small you have to have the case or I have also found out that phone will shatter even if it's a very short distance the employees are nice but they have been trained to not respond to your issue and have not been empowered to do the like set my alarm for Friday I will spend some time today pursuing another company

Paid for a new device and service in Seffner mango cricket less then a week my phone was deducted so I went 9 days without a phone also when I purchased service I made it clear to the manager who is no longer with the company now of the date I'd like to pay the bill 3 times and sure as my name it was entered in the system wrong so I wouldn't refer CRICKET WIRELESS to anyone the customer service team is no help I'm not sure why they call it that go any where but to CRICKET WIRELESS they can keep there credit I'm switching carrier's. A unsatisfied customer

I went into the Columbus Indiana store and needed to file a claim on a lost phone I had Insurance on I needed some help. I didn't think I was getting the help I needed and went to speak with another employee the guy by the name of Robert got all mad and asked why I wanted to speak to somebody else I said I'd like to speak to the manager he claimed he was so I asked for his first and last name he said he didn't have to provide me with the information and asked me to leave the store and said he would call the cops if I didn't. I walked out and we'll be finding a new company after two and a half years with a family share plan.

Worst customer service ever.
I've had Cricket for a family of four for four weeks now. Three of the phones have had major problems, all due to settings on Cricket's end at the time of the set-up. It took two weeks to get two of them to be able to call and text properly, and the fourth phone still cannot send photos, text to androids, or connect to most apps when not on wifi. After more than ten contacts with their customer service, there is yet to be a single individual who is speaking with a connection that does not sound like it is under water. After two escalations to the "real" technical team, neither team called me back as promised. When you call them back, they say they tried. So now it's on to the Better Business Bureau. P.S. This was after they gave a family of four three numbers that were very close, and a fourth that was supposed to be close but the SIM card for which did not match the number that was on its package and is completely different. They would not give me the option of getting four new numbers.