Cricket Wireless

My husband passed away in June. The local store was to disconnect his phone and make me primary. They messed up the ACP and autopay and login, so within 2 weeks, they suspended my service in the middle of the night and don't open til 10 am. I couldn't log in to pay since the login no longer worked after my store visit so had to pay via phone with an additional service charge plus reconnect fee. After 20+ minutes holding every time you call, I got nowhere with their incompetence. Wouldn't refund anything even though I was on autopay until the store messed that up, and I shouldn't have had this happen. I disputed the overage with my bank and then decided to eat the cost and tried to cancel the dispute so Crooket didn't shut me off again. But it was already done and 2 weeks later, again shut off middle of the night and had to pay reconnect and service fee to pay by phone as they still hadn't fixed the login issues. I was going to switch carriers before the next billing 9/22. Yet on 9/1, woke to find service suspended again! Took 2 hours to get through chat then phone queue and supervisor. She swore my bank did another charge back 3 days ago and so I had to pay the charge back plus reconnect. Yet my bank hasn't done another charge back at all. Crooket lied. So I go to Straight Talk. My son's phone is locked and they won't unlock it. Just bought it 6 or 7 months ago and paid in full! Crooks and thieves.

Cricket Wireless needs to get rid of all the ridiculous/unnecessary fees that they created to make money out of people (if I try to avoid saying rip off). All of the fees that they charge people are the normal things that they are supposed to help people in the first place as their customer service duties. In the old days, phone companies would have to prepare and send people the paper bills thru post mail. Now a day, we try to pay them by credit card and reduce them a lot of work and cost associated with paper bill. They should try their best to reduce the cost and make everything convenience for the customers. But NO, not only that they don't appreciate us, but they have created all kinds of ridiculous fees to charge us when we try to pay them with credit card. They charge us a fee when we call the customer service or walk in their stores to pay our bill. The only way we can avoid the fee is to sign up with Auto Pay online. What if people don't have computer or internet at home, or don't feel that it's safe to pay online? It's ridiculous to charge the the customers a fee when they try to pay their bill using a credit card on time. Cricket Wireless should create more ways for people to pay their bill WITHOUT being charged with a fee, instead of just limit it to 1 Auto Pay option. They should create an Automated system like Walmart Family Mobile, so people can call in to pay by credit card with no fee being charged. The customers should not be charged any fee at all if they pay their bill early or on time regardless how they pay it (call in or walk in). Trying to create all types of ridiculous/unnecessary fees is another way of trying to rip people off or take advantage of them.

I had an old phone brick on me and so I ordered a Note 5 from ATT. Put a cricket sim card in it and the wifi hot spot wouldn't work. I called Cricket and they said we don't support the Note 5 with wifi hotspot and you'll have to buy one of our phones. So I go to a cricket store after I called and she said she had the phone I wanted. She goes in the back and sure enough, they are out of stock. We call around and the next day I drive 25 miles to the closest store that had the phone. I got the phone, activated it, and wifi hot spot didn't work. I went BACK and they said oh no, you have to add wifi hot spot. So I do that and wifi hotspot works. I got a wild idea and put my sim card back in my Note 5. And Viola! Wifi hot spot works. I go BACK to that cricket store a 3rd time to return the brand new phone I never used and had like 30 min. She says that she can't take it back. The first cricket store told me I had 30 days. She calls the manager and they said that I had "buyers remorse" and would charge me 25 dollar restock fee and I would not get back the 25 dollar "upgrade" fee which wasn't an upgrade at all. So I paid 138 dollars total and would get back 75. I said you people are nuts I'll sell this brand new phone on Ebay for more than that. They are lying, deceiptful people. Tell me I had buyers remorse for a phone I didn't even want. If they would have added the hot spot I wouldn't have wasted 2 days with all this. I would avoid cricket if I were you.

Vanessa (Regional Manger) Hope this makes it to you.

So after 4 years of being a Cricket customer I finally got a new phone. My old iPhone died and I needed one quickly. When I got to the store Bri (the store manger) greeted me with a smile and attentiveness. She helped me pick out an iPhone XR. She then asked if I needed anything else, explaining I could put it on the lease. I told her "No, I didn't want to add anything else to the lease. Only the phone" a $699.00 purchase. She entered everything into the computer and then excited told me I qualified for a few free ideas because I was getting a new phone.

Including:
Tempered glass screen protector
Plug less charger
Wireless speaker (which has a display at the front)
Phone case (which was purple)

I asked multiple times making sure they were free and not being added to my bill. She explained "These are free items."

I felt happy I had gotten a great deal. This all happened Thursday 03/05/20. Come to find out Monday (03/09/20) morning, when I call progressive (leasing company) that I have a $940.00 bill. Needless to say I was furious. I returned the phone case. I couldn't return the charger because I opened it to try it (come to find out, it won't even charge my phone past 50% because it's a cheap China made item). And the speaker can't be returned because there was a small 2"cut in the box, that I don't even think I made. I opened it to looked at it and then put it back in the box.

All that said, I don't personally blame Bri for misleading me. I blame her regional manager Vanessa for not informing her those items are not really free. Heck even the receipt said zero dollars.

Cricket, if you end up reading this. I'd like you to know, I deal with the spotty service that I get from you, I am an auto pay customer who has never been late on a bill and to be treated this was is down right shameful. I will not recommend anyone to use Cricket (which is just an extension of At&t) or At&t.

That's being said I also understand return policies, I have worked in service and support so I know people try to get one over on big corporations. But seriously, that was so misleading. I will be paying out my bill and moving over to another provider.

I had Cricket Wireless for less than a month, they were $20 less than my old carrier and looking over the coverage map it showed perfect coverage around my home and work. That was not the case. At this time I was also in the market for a new phone since I had, had the same one for the last 3 years so I purchased a $400 Iphone 7+ when going into their service. When I decided to leave they refused to unlock my phone (which they ARE ABLE to do) so that I could go back to my previous carrier. I spent 30 minutes over chat with a representative that stated he could not help me (and could care less) because I had not been with the company for 6 months. Why would I have service with a company for 6 months that I never had good service with and never received half of my text messages?! This rep directed me to sprint and sprint then directed me to Apple. Apple stated they were unable to unlock the phone and the carrier was definitely able to do so. At this point mind you Cricket had already cancelled my account so I had no phone (using my boyfriends phone). I called Cricket one more time in hopes of getting somewhere with an escalation and that did not get me anywhere. He stated there was a way around it but it would cost money. Why in the world did I just spent $400 on a phone just to have to turn around and pay someone even more money to unlock it? I am beyond livid and I may or may not be able to keep the same number I have had for over 10 years now. Absolutely horrible customer service and absolute false advertising when it comes to the coverage map. There should be something in their policy that states if the service isn't what it's suppose to be then they either 1) need to buy the phone back at the price they sold it to the customer for or 2) need to unlock the phone. Of course neither of these options were offered to me. I just wasted almost 4 hours of my life. Thank you for absolutely nothing Cricket.

I signed up with Cricket Wireless on 6/7/18. I was having issues with my former wireless company (Total Wireless). Constantly getting dropped calls! I would have to stand in one place in my house to talk. So frustrating! A friend of mine said she had Cricket Wireless and never had an issue with dropped calls. Having a store right up the street from me was very convenient so I decided to have my service switched over. I have a Samsung Note 3, which I love. Did not want to switch phones. It took quite a long time to get everything transferred over but I was patient. After the transfer was complete, my internet was not working at all. I was told to wait about an hour or two and it should be on. After speaking with his DM he was told that it was a delay with the transfer, nothing to worry about. I was not reassured. I figured what's an hour or two. Six hours passed and no internet. I decided to call another Cricket Wireless store at 5162 Pearl Rd. Not knowing if someone could help, I explained my situation. Dean was more than helpful and put my mind at total ease. He said that's not an issue. All he had to do was download the internet and it would work. I was so excited that I drove over to the store and Dean focused all of his attention on making sure my phone was working perfectly and never made me feel like I was a burden. He deleted things I did not need. I asked tons of questions and they were all answered to my satisfaction. He put all of my pictures in a photo album. He said my gallery pictures could be deleted and it would save my battery from draining too quickly. I spend an hour and a half in the store, not once being told the store closes at 8 pm. I left there close to 8:30pm. I can't tell you how happy I was with Dean's superb customer service! He's one in a million! Keep up the good work!

I wish could it 0 stars. Anyways I order a SIM card kit from this bogus company with the janky phone and services, I paid 65.98 on 10/02/23 and I received the SIM card in the mail to my address. So I received the SIM card and put it into my phone and soon I went to activate the SIM card is was locked, they didn't set up a cricket wireless account for me, I didn't have a pin access code and the SIM card was broken and defected. I went to cricket wireless on 10/04/23 and was there for 3 hours cause the young gentleman lied and said he could fix it when he couldn't and explained your company sold me a broke defected SIM card offline and he said "we apologize but it is nothing we could do about it." I said well can I get a replacement SIM card since this one doesn't work in my iPhone 13 and he said "you have to purchase another one" Now why would I spent another 65.98 for the same exact problem to happen all over again, they really think people stupid and don't know what they doing. They are very slick and also BEWARE they SCAM and stole money out of my US BANK account when I provided documentation and proof of everything of the charges and SIM card not working and me going inside of they company. I want my 65.98 back into my account. I never had a problem with any phone company like this one here beside T-Mobile and Cricket wireless worst phone company ever honestly need be shutted down, sued. But it is explains why they have a major lawsuit on them though.

5 great job would highly recommend people to go to the Middletown cricket amazing service and very helpful

Short version: I confirmed with multiple Cricket Wireless reps that I could bring my iPhone & phone number from ST to CW. I had a brand new CW SIM card for my phone. I called and activated my service with a $60 plan with a CW rep. After a few hours it was not working. I called back & the rep told me the phone would not work with CW. A mgr told me it was my fault for not doing better research. What is better than asking reps from CW? They work there, I don't! I can only trust what they tell me. That is also why I asked more than one, just to make sure. A rep then told me I either had to have ST unlock the phone or I had to purchase a new phone from then. (CW) I did not have money to purchase a new one, I want to use my iPhone which is why I asked first & ST refused to give the code to unlock. (Can you blame them?)

I have now been without service for a week! Cricket Wireless customer care refuses to do the right thing even though I was provided incorrect information by not one but multiple CW reps! My cell is the only way I have to communicate with my mother who is ill, my job, family & my transportation. I am not asking for anything out of the way. I would not have paid the $60 for service had the CW reps not told me it would work. My mother even tried to communicate with their customer service through Twitter & all they said was to have ST unlock the phone. They then stopped responding to her. My mom really likes Cricket Wireless, has 2 lines with them and always speaks highly of them. This is the main reason I was switching. She is now extremely disappointed & so am I.

I have also been extremely nervous traveling alone without a phone, not knowing if something happens with my mom or family how someone will reach me and then there's my job! *Please excuse any typos... I can't stop crying from being so frustrated!*

On March 12 th of this year I paid cricketwireless $60.00 towards my cricketwireless service. On March 16th someone within cricketwireless company stold an additional $64.99 off my debit card. I was angry. I told my bank to replace my money back because the transaction was unauthorised. So my bank had froze my account and replaced the money and sent another card... I called you all the same day and told cricketwireless all to stop taking money out of my account without asking me. That's stealing... on March 17th while my account was still froze they took money out of my account again... even after I told you cricketwireless the first time to stop stealing my money and I frozen my bank account and got another card you all still took money off my card... I reported crickerwireless to the better business bureau and I'm in process to file a small claim... they have 3 days to respond to better business bureau and 30 days to respond to my claims or cricketwireless is going to be paying out more than $60.00

My payment was scheduled for the 25th of the month. It was taken out 2 times. I call cricket and the person i spoke to started ticket on it and assured me i would definetly get my money back and any overdraft fee i could incur as well. Then hours later i get a call from Cricket telling me no they would not give me my money back, that they dont so refunds and all they would do was pit it toward next months bill. Now mind you i explained to them i am on a fixed SSI income and this would cause a chain event of all of my other bills now being late because once my ssi check is deposited it is automatically going to take out for the $50 i was overcharged and also a $30 overdraft fee. Their response was oh well nothing we can do we will not be giving your money back it will go on your next bill. I also explained to them that this will cause 6 of us in our household to drop our service with them and she didnt care because hey they already have my money. I advise you to think twice before going with Cricket because they will take your money and not care the harm it can cause. Especially with everything we are going theough with Covid 19. Cricket is doing nothing to help their customes during this time..

I have never seen such bad internet
I have never seen such a bad Internet, I wrote to them in a chat, I came to the store, but they did absolutely nothing, I do not advise anyone

I don't know why there are so many negative reviews. I have been with Cricket Wireless for about a year and a half now with no problems whatsoever. Coverage is good. I pay $35 per month for unlimited text and talk and 10 gig data. I wrote a review at scrapersnbots.com/reviews/cricketwireless-review/

Refusing to take payment over the phone despite Covid, but for upgrades it's apparently okay bad bad

I reviewed the Cricket Wireless web site for plan information and pricing. Upon arriving at the retail store, I was told they were not committed to the Internet packages and proved that as I proceeded to purchase a plan. I asked multiple times to confirm the monthy charge to my credit card and was assured it would be $30. Logging into the account, I discovered the actual billing was $38 per month as an insurance premium was added on - without my consent. That was changed, A few days later I went back to the store for a phone cover/protector and purchsed one specific to my phone. I had already bought one but found it bulky. I purchased the 2nd protector. Once installed, it was immediately apparent the phone would not respond to pressing the "on" buttton. I could press it 20+ times and it would not come on! I put the initial cover back on - zero issue with turning the phone on - and returned to the store for a refund. Ploicy - NO refunds for any reason. $20 for a piece of plastic that was not functional. On top of that, I commented that the clerk was not wearing her mask correctly (below her nose). Response - she claimed I was being disrespectful and asked me to leave the store. Not likely I will return to that store and if a device change is necessary, it is less likely that I will return to that store - which I assume is the retail model.

I went to Cricket to purchase a new phone. I already have Cricket service. It was very crowded on the Saturday I went and had to wait in line *******@5-10 minutes. Numerous people kept coming in. I met with Johnny. I am older, very technically challenged and get frustrated easily with technology. Johnny walked me through all iPhones available. I am on limited income and he did not try to upsell me to a more expensive phone. He asked many questions about how I use my phone. We finally selected a phone. He guided me in purchasing a case and screen protector combination which saved me a lot of money. In transferring my data from my old phone to my new phone, I forgot my Apple ID and started to get very impatient. Johnny calmly stated he would guide me through the whole process which he did. It took almost 2 hours to transfer all my data. I have trouble standing and Johnny found a chair for me to sit on while it was transferring. It took a lot of time but he kept helping other customers but kept coming back to me stating how the transfer was progressing and how much time was remaining. It finally was completed and I left the store to discover my apps were not downloading. I returned to the store very frustrated at this point after all the time I had spent in the store. Johnny helped me again by resetting some things on my phone to get my apps to download faster. THIS is why I continue to use Cricket. Your store was slammed on this day with 3 employees working but each customer was given undivided, individualized attention. I was never looked down upon for my lack of technology savvy but supported and encouraged through the whole process. Unfortunately, customer service is a dying art in today's retail sales market. NOT the case at this Fond du Lac location. Kudos to Johnny and the Fond du Lac team. This was superb customer service and I will never go anywhere else for service but Cricket. Keep up the good work. Fond du Lac is a leader in providing help to ALL kinds of customers!

The day before my billing cycle restarted, I ran out of mobile hotspot data. They say they don't cut it off just throttle it, but it is literally unusable if you run out. So I was looking to get a little more data. They have such a service, and I clicked on it. A message popped up telling me that due to my next billing cycle being so close, the cost of this service would be $0.00. "I'll take that deal, " I thought. I was a long time loyal customer who always paid my bill, and my hot spot data would literally start over the next day with no rollover. Two days later, my cellphone service was suspended and I was being asked for a $15 reactivation fee plus $10 for the hotspot data that I had for less than a day and didn't use 90% of. I called customer service and got a foreign call center where the agent explained that it only said it would cost me $0.00 because they secretly took the $10 out of my next month's payment, making my autopay short for the next month. Although I tried to explain multiple times that you can't tell a customer you'll give them a service for free and then charge then for it later, she just kept repeating the techical aspects of why it happened. She offered to refund the reactivation, but insisted I pay the $10. When I asked to speak to a supervisor, she put me on hold for 10 minutes until the call dropped. I called back and got a different CS agent, and the conversation repeated exactly as before, except this time I got through to a supervisor after being put on hold. After having the same conversation with him, he offered to waive the $10 if I paid the $15 reinstatement fee. This was getting worse! I agreed to pay $10 get my service turned back on, but told him I was escalating my complaint. Cricket Wireless is perfectly willing to lose a longtime customer over $10! Not to mention this unethical if not illegal business practice.

CRICKET HAD LIED TO US AND IS VERY MISLEADING. SAME PRICE AS VERIZON BUT SLOW. WE HAVE HAD CRICKET FOR 1 MONTH AND HATE IT. WE ARE SWITCHING BACK TO VERIZON WIRELESS.

Only get 1 bar most of the time. Living in Clearwater Fl. Big city and its the worst! They throttle the bandwidth all the time to 1 bar. Hate it.

They have amazing service and finds the ok home just for you if you need help the shaw and marks cricket had you covered

Cricket has charged me $10 late fee for the last 2 months even though I'm enrolled in auto pay. Scammers just to get extra money.

Don't go to Critical believe me I am a victim.

You don't have to be one.stay a way from cricket, if you want to ĺive

They assured me I would have service. Did not have service where I lived. Would not let me return unopened car charger.