Cricket Wireless

I purchased a mobile hotspot device from my local Cricket Wireless store - I fully understand that the data plan I chose was 100Gb.
The Cricket service depleted my data balance whether using it or not. I even removed the battery from the device and could go online to check my data balance - it showed that I used over 60Gb of data in a single day. There was no battery in the device, there is no way I was using it or any part of Cricket Wireless.
I used this device for 4 days as a necessity, due to an issue with our 'hardwired' home internet service. Our residential service provider (AT&T) could not keep service active in a reliable fashion so I needed a temporary replacement while we wait for our newly purchased Starlink service/equipment to arrive.
I just purchased a totally different LTE cellular hotspot from another company that uses the very same cellular tower, even the same provider and guess what?
The Non-Cricket device uses data and measures data use accurately!
I've been back and forth with Cricket Wireless over the phone & in person, at their store and they say that I've used the data.
I showed the person working there my device (with battery removed) and asked them to look at my data. Sure enough, after an hour the online app showed data usage.
My device was sitting on the counter at the Cricket store, the battery was in my pocket.
They acknowledge that this is not correct but refuse to make any financial compensation ($99 worth of service were 'used')
I cancelled my device & service. I also contacted my credit company and put a stop payment order on the billing.
Do not even try Cricket Wireless or their equipment/services. They will not treat you fairly at all.

This company is awful they have no regards for the clients. I got service with them because my husband said he liked this company. The problem started with sim card it was not working properly. When I contacted them they said it wasn't the Sim card. They said to turn off the phone and it should be working. But the problem kept happening, I told them it was the Sim, on customer service agent said to take it to the store and that they needed 100% proof that it was the Sim card. When I told the I had no network that meant it was the Sim card tell guy said fine then go to the store and buy a new one. So now I have to spend another 10.00 dollars for a new card. Really unbelievable, I was getting even more upset. Finally after 2 months of constant problems I terminated my services but they didn't disconnect my line so they charged our credit card for the two lines. When I called to complain they told me that they cou ll don't reimburse me the extra money. They would credit it to my husband account. But when I was transferring my old # to the new company the agent said she would do me a favor and reinstated my line at no charge for 24 hours so I could transfer my old number. But then I found out that they took the credit they had given us before. And when I talked to Juan the supervisor at cricket he said that to reinstate the line I had to pay 25.00 dollars. Can u belive that CRAP! So now I paid 25 for 24 hours. And this people are rude and could care less if the screw u over. And their favorite word is NO! Everything u ask is no they will screw you in a heartbeat. I would never recommend this company to anyone. It's the absolute worst.

I've been a cricket customer for 14years there phones suck prices are ridiculous an they actually have the nerve to put an foreign person on the line who you can hardly understand like please give me an American who I can understand when I'm dealing with my money they had to audacity I spoke to customer service on the 27th of September they gave me a whole wrong due date of the remaining bridge payment a whole total different price so when I spoke to customer service they were arrogant nasty and then she just repeated the exact same thing that I was discussing with the guy that I was on the phone with before I said I wanted to speak to the manager and guys she totally repeated the exact same thing that I was telling them and it all boiled down to it of not I'm sorry that one of our customer service agents gave you the wrong price or I'm sorry one of our customer ages gave you the wrong due date will try to fix that nothing no compassion anything and I'm talking about I've been with them I started my job in 2008 2009 or 10 and this is 2021 and this is what a company does to you of being a loyal customer for that many years sad right yeah that's what I said

I was paying insurance for about a year and then my phone quit and they wouldn't cover my phone I would not recommend cricket at all.

When I went and bought my new phone at boardman Aaliyah help me a lot to buy me my phone and she was a very nice girl

Horrible customer service, scammy. They charge $4 extra to go into a store to pay a bill when they admit their site bill pay is down!

Been with cricket 10 years atleast since they sold out to at@t its went downhill if you need to speak to a human you gotta wait till 9 in the morning 10 on the weekends also when you run out of high soeed data the say you have the internet still but they slow it down so much you have to spend money i spent 3 hours trying to get my 80 year old fathet a covid vaccine appointment b4 i had to give up because it would always freeze on the 3rd page so i either upgrade my account pay anothrt 10 dollars or take a chance of my father catching covid because cricket wireless is so greedy theyd screw up your internet so bad for additional money greedy that tgey put my 80 year old father at risk tomorrow is the lasr day for me cricket and its policies and customer service use to be so very good but sunce the sell out nothing is good and most of tge policies have changed like bridge pay if u make a payment and tge following week your 7 hours late you forfitt the first payment and have to pay the hole bill like were made of money i hope this detures someone hopefully a few people i promise you go somewheres else cricket just makes me angry these days i have a cricket phone im shutting off for tmobile today if anyone needs a free cricket phone its yours worst service and phone ive ever had

The absolute worst provider I have ever dealt with. I ported my number from RedPocket Mobile this last Sunday 10-3-21. The port would not go through it took four days. I bought the newest BLU G91 Pro smartphone where Cricket IS LISTED ON THE BLU WEBSITE as a compatible provider. My phone finally started working properly yesterday 10/5/21. I call a family member this morrning. Right after I hung up I receive a text from Cricket saying the phone was not compatible and service had been terminated. Ok, so I go to the store in Great Falls, MT I am mad at this point, but was not just rude. The guy basically tell me the phone is NOT compatible and cannot be reactivated on their network. Really? So, I said ok I want a full refund for the service seeing how I have not had any. I was told I would have to call. I call Cricket and am pretty much told they do not GIVE REFUNDS Really? That guy needs to find him another job, and AT&T needs to shut cricket down. I worked at AT&T OK, and have forgotten more about phones than you will ever know. I also own a business. T-Mobile had it handled in thirty minutes. THE WORST I HAVE EVER DEALT WITH ZERO STARS. Oh, and my credit card company has already initiated a chargeback Cricket. STAY FAR AWAY! My new T-Mobile business line works just fine.

There are times I have to connect to the Wi-Fi just to get better because cricket service doesn't work.

I purchased a cell phone online from Cricket. I was required to pay 3 months of phone service up front in order to get the phone at a discounted rate. I also added on $8 phone insurance. Towards the end of the 1st month and again towards the end of the 2nd month, I received an alert that if I did not pay, my service would be disconnected. There was never any explanation of why I was getting warnings for nonpayment when I had paid in advance. I received a message at the beginning of this month (June) that I owed $16. After looking into my account, there was no breakdown or explanation of what the $16 was for, but I made an assumption that it was for two months of phone insurance. I paid the $16 via Apple Pay and the payment shows on my Apple Pay account. However, the next day, my Cricket service was suspended. After speaking with 4 different reps, one of which was a manager, I was able to pay the $16 through the fourth rep and get my service restored around 3:15pm. I had to explain my situation 4 separate times, used my 15 minute break and 30 minute lunch on the phone with Cricket. They just repeated back EVERYTHING I said to them and the first two reps and manager I spoke with did not help AT ALL. Not only did they claim they did not receive my payment, but they were trying to charge me $5 reactivation fee and a $4 service fee on top of the $16. I feel like they went above and beyond to try to get every dollar they could from me. I have gone 15 hours without service today, even though I already paid for the whole month. If they are going to force a customer to pay for service up front, the additional features added on at the time of purchase should be included so that an $8 phone insurance fee doesn't get my $60 service disconnected. The extemely spotty service at times added on to today's issue has shown me that I made a HUGE mistake by switching to Cricket and I feel that this company is deceptive and a rip off!

Bad coverage
Bad Customer service and closing at 5PM
Works only on HD voice supported mobile and their $#*! system will suspend your mobile even if it is 5G supported
$#*! $#*! $#*!

I just switched to cricket from metro and the very first day I got my phone telemarketers been calling me all day and night. I contacted cricket numerous times and they keep saying theres nothing they can do and keep referring me to the FCCs do not call registry. Cricket is a scam because there is something they can do, first off they disabled the customer choices and controls on their website so that we cant opt out of all this advertising, and second, theyre sharing and selling our information to third parties. I found this list on crickets website, (attached) that lists hundreds of companies that cricket is sharing our information with. It also says to opt out from advertisers who collect information on behalf of cricket wireless check on the box and apply. As you can see on my photo, there is no box to check to opt out, I guess they disabled this feature too. Cricket is basically invading our privacy, making money off our information, and have disabled us from having a choice to opt out of all this. There is something cricket can do, which is enable the customer choices and controls, and allow us to opt out of these hundreds of companies theyre selling our information to, simple. Also what company doesnt have a corporate number? Metro has a corporate number we can call, why doesnt cricket. The call center reps are $#*!ed and need to be retrained and the phone I bought is wack, it doesnt even have video calls but on their website in the description it says it did have video calls. Switching to cricket was a big mistake and I will be going back to metro, Ill never do business with a company that doesnt allow me to control my privacy, and I will be suing cricket for the money they have made off my information. Thats the kind of things this stupid company should be thinking about, I guess they wont learn until they go down like mark zuckerberg, then theyre gonna act like they care to let us control our privacy.

A guy, sold me a $20.00 dollar, piece of junk, cricket cell phone, at the cricket store, in Bulvarde Texas, that as some problems with it, when i bought it 2 days ago, and a guy named Alex, that i talked to, that works in the cricket customer service department, told me on the phone, that i had 7 days, to return this defective cricket cell phone back, to the cricket store, i bought it from, if, I'm not satisfied, with it, i can get my money, back on it, but it's got to be at the same cricket store location, that i bought it from, so i took it back to the cricket store, that i bought it from, and all the sells lady, wanted to refund me back, on this defective cricket cell phone, return, is the price, i paid for this defective cell phone, not give me back, the $25.00 i was charged on, to have this cell phone activated, so i told the sells lady, at the cricket store, in Bulvarde Texas location, to swarp it out, for the same exact cricket cell phone, and this same cell phone, is doing the same exact thing, as the other one, i return back to them, not working right, people, be smart, go to Walmart, Target, or other retail stores, that sell, cricket cell phones, you want get charge $25.00 dollars, for a acvation fee, you can activate it, yourself, on line, through cricket customer service, and for now on, i will not buy another cricket cell phone, in a cricket store again, because they will rip you off, and charge you $25.00 dollars, just to have your cricket cell phone, activate, just for, putting a battery in it, in the cricket sims card, on a defective cricket cell phone, they sold me, for $48.12, with activation, and State taxes, with this total, of $48.12, on a cricket cell phone, that's know good, it's defective, in a piece of junk, know wonder, there were selling it, it so cheap, when the retail price, is $79.99 for it, they know, this cricket cell phone, is know good, and they ripped me off, pretty good, but they will never rip me off again, for now on, i will buy it, at a retail store, and not get charge, $25.00 dollars, to activate the cricket cell phone.

Worse customer service that I have ever experienced! I switched to AT&T. MUCH better! Zero stars!

I almost got scammed by some women working there I knew the phone I wanted was around 16 to 180 there were no prices on any of the phones some of them didn't even have the info on the phones i wanted I asked about the galaxy a14 and I was also going to look at the a13 samsung she told me a promotion was going on I get a case and a screen protector the phone is 280 dollars but you get those things thrown in but I would still have to pay the 25 dollar fee I'm like that's not right I looked those phones up on your web page i left she wouldn't even let me see the screen we left I called the one down in west allice that promotion she keeps talking about ended two weeks ago and they don't just give you a case and all there phones come with screen protectors plus I can go on amazon and get a heavy duty one for ten bucks or less I got a nice one for 7 I also called corp and talked to a guy explained the hole thing she is there all the time her name is something G i belive she also works at the one is mil its going to be investigated i am so glade i did my research and knew something was up that's called taking from the top and there would be NO proof of her doing this so please be careful do not go up to the waukesha sunset one don't do it she a scam artist!

Collyn & Kelsi (Gadsden Al) were Awesome they went Above & beyond with helping my husband set up his phone

I am so upset because my son being trying to activate his phone for the last 48 hrs. What is CUSTOMER SERVICE?

El servicio en tienda y por telefono es raquitico, pesimo, basura, en persona tienen pura gente cansada, con mala actitud, molesta y por telefono te quedas en espera largos largos largos largos periodos de tiempo para al final de un muy largo tiempo desconectan la llamada y ya perdiste tu tiempo el servicio es muy, Muy, muy, muy, malo no lo recomiendo evita dolores de cabeza a futuro