Cricket Wireless

I switched my service from a reputable carrier to cricket about 2 years ago, 4 phone lines. I recently requested one number be changed due to harassing calls on my daughter's line. Long story short, Cricket customer service changed the wrong number, my business line of 10 years. They repeated the number back to me they were going to change but yet changed another number instead. Then said, oh well, there's nothing we can do about it. I'm still in the process of changing my marketing materials with an updated number. Shirts, pens, business cards, advertising on vehicles, advertising with marketing agencies. This will end up costing over $10,000. I advise in the strongest terms to anyone looking for a discount phone plan, Don't do it. Pay the extra and stick with one of the major 3. Cricket is as dishonest as they come and I'm surprised there are not multiple lawsuits pending given the many similar reviews.

Circles, that's what you go through with this company. It's all mediocre until you need to speak to someone. Then call the company cause we don't... Then go to one of their stores, on we don't service Walmart plans circus. I ran out of data a few days early so bought a higher price plan for unlimited data which was slowed down and never brought back up 3 days now still faceless. If you value your money spend it anywhere else with anyone else but cricket I want to smash this piece of crap with a hammer. It's what they deserve for 5 years of being a customer. Mark Rosener

I've been with them since 2015/16 and they cut my phone off because of 3.00! This is Not the first time they've done stupid $#*!! Customer service sucks! I will be looking for a new phone service in the future! Don't recommend them at All! Dissatisfied customer!

Called so many times to alert customer service of the incredibly horrible reception I've been having w my iPhone. Moving over to TMobile who has a much better network and customer service. Can't get a rep on the phone either. But rest assured they run my cc every month for their pitiful service. Can't and won't do this anymore. They do NOT deserve my business or yours. Just saying. Make the move to another, more reputable carrier. You'll be glad you did and you'll ask yourself why it took you so long to do so. I know I did!

I upgraded my phone and Cricket sent me one that didn't work. As there is no open store during the pandemic, you have to take care of everything over the phone. After wasting a combined 4 hours waiting, and ultimately talking to 6 people, all of whom sent me to dead ends, I realized they were making it impossible to send my phone back. I disputed the charge through my credit card company, and Cricket turned off all four phones on my account, indicating I did not pay my monthly charge, which is automatically taken out every month. They are the worst kind of corporation!

I'm so annoyed with the run-around you get with this company, can't even express it enough. I suspended my grandson's phone because he lost it in Wisconsin and we live in Oklahoma. First off, I could never get to a human to talk to about the situation when I called Customer Service to see if we could just activate his back-up phone. Finally, my grandson is now back home and I want to take the suspension off. My daughter goes into the local store here, of course they can't do it and keep telling her it's suspended for non-payment; nope, I have auto-pay. After may daughter explained that for the umpteenth time, he finally gets it but can't do anything about it. I call customer service again to have the suspension removed, called the store to see if they can now activate my grandson's back-up phone and he can't tell me that unless I'm there in person... why do we have a pin number then? So annoyed with all the hassle... never again!

Cricket wireless is a sham. Stay away. They will change your bill amount and get mad when you try to itemize the charges over the phone. Customer support is trash and you can't understand a thing they're saying. Stay away from this fraudulent company with weak service that continually drops calls.

Everytime I call the customer service line it's always a long wait sometimes up to a hour the automated system always states they are working on it, that's a lie. Every time I manage to get thru a live agent it is a struggle they barely understand English and there answer for everything is I'm sorry there is nothing I can do it's automatically generated by system" anyhow they do not have any idea what customer service it's overwhelming and I end up arguing with someone who cannot help me either! What a waste on my time ' cricket is the worse when it comes to their customers not to mention privacy that is a while different story and they have no problem giving your information and making changes to account as long as the other person has your name and phone number. Cricket don't deserve a 1 star from me they below that.

Cricket customer service is garbage. Even the pathetic managers are uninformed. They are useless and a slave to a computer system no can manage. If their system makes an error you will be responsible for it with no empathy from their rude employees.

I've been having so much trouble with this service since I turn unlimited. It seems that I am limited on an unlimited plan. A very big disappointment in a company that's supposed to be decent. If they don't fix this problem I'm switching to another network service

Service is good, support at the store level, should be avoided if possible. Been working on porting my number, they could not do that. Got my phone cut off by consumer cellular they thought the number was ported. That was Friday, went back in to see if they could port my number on Monday. They could not, had to start with a new number, didn't get the free phone for porting. Try calling customer support, about a twenty minute wait, when you get a rep,you can't understand them. Will keep a good eye out on auto pay, company has many problem area's, will probably keep the account anyway, might be worse headache with another company.

Cricket costs less but their phone and on line service reeks. After an hour on the phone trying to figure out why they were double billing me and charging me two late fees, I got help at their retail store. Do not get phone service from these people!

Purchased a faulty phone and they want me to pay for it and after hours and now days im taking ot to court if not addressed quickly. Ive sent an email describing situation. I will not buy a new sim and i will be answered by someone this is worst treatment I've ever seen from any company I've ever had to endure.

The phone and plans are okay, but Beware of some of their Perks.
I gave a friend my code for the Refer-A-Friend Program so she could sign up and we would both save $25.00. We kept getting mixed messages of it it should be 60 or 90 days, but, it's been 90. They tried to deny our credit by saying she opened an account before applying the code. If you read the terms of the program, one step says you start service then use code then FAQ says you use code then start service. Suffice it to say both my friend and I spent 4 hours yesterday fighting with Cricket Customer Service over this and surprisingly never talked to the same people. I finally got a case # and had my side resolved but my friend has to wait 3-4 more days to receive her credit. Needless to say, I will Never Refer-A-Friend again to this company.

I bought a new phone from them, and asked if I could temporarily unlock the phone, because I had to travel abroad. They said, they can't do that.
Then, I asked if I could unlock the older phone, that I bought 8 months ago with them but never activated, so that I could use it. They said, they can't help because it has to be in service for 6 months. I told them, it crossed 6 months already by the time I bought. They said there is no exception for anything. I don't think I am buying any phones with them again. Their price is only like $50 cheaper then in the market, but on top of that they charge $25 activation fee. So, it is pretty much the same price.
Most importantly their customer policies are very rigid and can't go an inch further to assist the legitimate customer requests. I hope they change.

Most of the reviews already talk about poor customer service and connection issues. Not much to add other than can't get any cooperation with getting a refund for services not provided. I was having trouble with the other network I was with so I switched to cricket on the advice of folks in this area. Unfortunately, the phone itself works inside my house but the internet does not. Ironically, it is the internet that I was hoping to use the most.

Very long hold times to get a live rep, every representative I have spoken with is not clear English. Does not care if you are a long time consumer and will not make exceptions to the rules. Will be looking for another courier

A $70 plan is $89. A 21% increase with charges they sneak on. It is pure exploitation. Most phone companies quit doing hidden billing due to the negative consequences it Is to long term sales and retention of customers

They are scammers
They refuse to let you speak to upper management or give any number
They lie bad they also tried to double my payment it kept giving me different amounts when I called it kept hanging up when I finally spoke to someone he saying it's nothing he could do saying I never tried to call. I have screenshots and everything this place is a scam I payed my bill this last month just to leave this review after two years they won't get another cent from me the whole company is trash still on hold as we speak

Whilst going into Walmart to add onto my straight talk prepaid account, I let the salesman talk me into a sprint for "much " better service and a new phone at the same price.
All sales pitch. The bill has been double the amount quoted and the actual service is spotty at best,
Trickery indeed!

Your company high is very unfriendly nasty uninformed unintelligent clerks they're cocky they send you out of the store without any information they're rude and you people do nothing about it you're not even aware of it it's such an ignorant company all you want to do is show this email to the store if I have to specify the store instead of letting me talk to someone discreetly and have the issue addressed properly

I would never recommend anyone cricket wireless. They charge way too much for service. I've had a lot of issues with the my cricket app logging in they also charge reconnect fee that's ridiculously high. Making your bill close to $100 I only got the $60 service but now my bill is almost $100. I was part of the bridge pay and was having issues logging into my account. I tried to pay my last payment I could not log in and my service was disconnected. Now cricket is charging me close to 100 dollars to reconnect my service. Cricket you are ridiculous ly expensive I would not pay that much for your phone service I'm going to find a different provider.

Seriously, how is this company even still in business? Awful (or no) service if you don't live in a large city, garbage customer service, and they will continue to charge your account even if you've cancelled your service. Save yourself the headaches and spend a little more on a better carrier.