Cricket Wireless

They are crooks. 5$ extra because my service was suspended. 25$ activation fee if I buy a new phone. They don't tell you you can just switch your sims card. Theives. I hate them. Will never use them again after being with cricket for 6 years. DONE

Don't get your service here, they don't care About loyal customers! At the time of this pandemic other wireless companies have stepped up and offered anywhere from 30 to 90 days free service. Cricket offered me $20 off a $100 bill I make every month for 3 years after I told them I wasn't working! Go to metro or boost way better customer service.

Every other company will give you a grace period of a few weeks to pay your bill. An unexpected big expense came out of my account that drained it. I now have no service until payday. There really needs to be a grace period on payments not 11:59pm the day it's due. That's ridiculous.

I'd give zero stars if possible. Used to be good, straight trash now! Will not unlock iPhone 13 bought in February, because I didn't have quite 6months more of service before moving to Verizon! Their customer service is garbage and they stole my $900 I spent on my new paperweight. Straight trash!

It doesn't get better than being held Hostage by your phone provider.
My credit card linked to autopay was valid through the end of this year.
However, Cricket didn't like that in November, so they prompted me to link a new card, which I did.
They did not charge the new card and without a word they just cancelled my service. Then they sent me a text saying that I need to make a payment and of course pay a re- connection fee OR no service.
I gave them 2 forms of payment, but utilized neither.
After being a loyal customer and paying with autopay each month, this was my reward.
Guess I'm calling another carrier.
BTW, if you cancel before your month is up; you guessed it, they keep all of your balance.
If that's how you run your business, you can kiss my fat arse.

Terrible business practices and outrages customer service. I bought a new phone through cricket and everything was going pretty smoothly until my services stopped working. I called and chatted with many reps I stopped counting after the 10th rep and they kept telling me to do different things and buy new SIM cards. All in all I spent about $100 on a combination of multiple SIM cards because apparently they were defective (each is $10 and non refundable) and I had to pay 2 months of services upfront ($30/mo) cricket is the absolute worst company to exist. A 1 Star is too generous. If I could give these people a negative star, I'd give them -5 stars for being difficult and making me spend a whole lot more money than necessary. The reps were so untrained, and had no knowledge about my problem. It's a sober reminder of how cheap companies actually suck. So please stop giving your money to such a corrupt company and let the markets eat this company to the ground

This wireless service is advertising unlimited text, message and data plans for a set monthly price but actually the wireless provider is breaking the data connection, video's freeze, dropped called, a low to no nternet speed.

Called several times with no ending resolution. Why would they fix an issue that they clearly created?
I absolutely do not recommend!

I am a Senior Citizen. Cricket just ripped me off for $120.00. When I signed up nobody informed me there were no refunds for an unused month. This is a terrible way to treat Seniors. Never ever sign up with Cricket.

I have cri ket wireless hot spot I pay 90 dollars a month for 150 gig last month I was stopped at 100 gig when I contacted my local store they stated I need to contact customer support first local store useless after contacting customer support even less help and continued run around NO HELP service rep was clueless barely spoke English very hard to understand. Here are pics of my service I am paying for

They changed their international plan to exclude the country I call. No refunds allowed. I paid my bill and immediately called to chat about this and said I needed to cancel because I require international. Told NO refunds for prepaid services, EVER for the month i literally JUST paid moments ago. Will dispute with my bank and go to Republic or ANYONE else. Had service for 2+ years and while it was 'ok' they have been out-priced by lots of other places the last year. This was the straw. No loyalty to customers and no 'get what you pay for'.

I am a very long time dedicated customer of cricket cell phone service.in the many years I have been a customer, I have literally had to buy at least 10 plus Cricket phones. They are junk! They all do the same thing everytime. They last about a year, then they keep malfunctioning over and over... you live in the Cricket phone store constantly trying to get these horrible phones fixed... the only reason I stay here is because they are a little cheaper monthly costs than other phone carriers... that's it! If they ever go up I will quit them in a minute. Very very fustrating and disappointing... A serious customer...

I tried to contact Cricket Service several times, hold times averaged around 30 minutes according to their automated system. No way! It was over one hour and I got disconnected the first time I called after waiting 28 minutes. The representatives read from a script and if you want to state your reason for calling you have to sit through the speal, they then ask your phone number and zip code. I got transferred to a different associate for phone replacement and it took another 22 minutes.
NOT good customer service at all!
My Motorola phone I got from them is total junk!

I have been a customer for years.bought several phones payed $1000 s in phone bills spent 2 hrs in store and 1 on the phone to get nowhere looks like it's time to say goodbye to cricket had my dl in the store for 2 days and never tried letting me know that they had them very disappointed in cricket

My phone never has service whether I pay my bill or not! It doesn't matter if I connected to Wi-Fi either. It was good for a few months and now I barley use my phone. Switching to Verizon! This company sucks! Do not get! Waste of time.

This company is a joke they have been double charging me for mobile Hotspot and now that I have caught it I now being told I used the data and that I can't be refunded had the nerve to offer me a $20 credit when they owe me over $100. I did not authorize cricket to Double charge me. I have reported this to bbb because you can't get any good help from customer service.

I spent more than 5 hours collectively on the phone. The frustration over the change to 5G is incredible. First, I tried chatting online regarding my inability to get logged in. It was impossible for the agent to understand that I was not getting the text alerts. After 2 hours I gave up. I called their number this morning, fortunately I reached an agent this morning that explained emails are no longer used. I created a new account. Then proceeded to order a new phone since my old one will not work anymore. Process was rather painless, but the selection is dismal unless you want to pay. I went to order my husband's phone; system would not let me. First, I have to receive my new phone and activate it before I can place an order for the other phone even though we clearly have 2 phone numbers on file. Ridiculous. Terrible customer service, long waits, not a very well thought out plan to upgrade. I have actually been with Cricket before it was Cricket (Einstein) but I will be changing now.

It seems cricket corporate goes out of their way to provide suck service. You get a good price on the product, but the service is terrible. I HATE Cricket! Any disputes, resolutions, change of payments require a 10 mile trip. The store personnel do a good job, but Cricket corporate is worthless. Try and find a number to reach a real person at corporate. All they want is your $$$$$, screw you is their mantra. I guess there is some truth in the saying, "you get what you pay for." Look seriously for other providers if you expect some semblance of concern. The ONLY concern they have for the cutomer is getting their $. I wish that they would call me.

I cannot access account for 4 days. Called Cricket 2 days ago and they said its a software issue. It'll be fixed soon. Would I like to pay my bill. Since I cant access account I said not until you fix my account! Do not use Cricket. Stores are worthless when you have issues. Was told if I didn't buy from the store they wouldn't help. Customer service is equally pathetic.

Bought a cricket phone, paid in full. Used it as a tablet for awhile. When I decided to add it as another phone line, found out cricket won't unlock it cause I waited longer than 6months after purchase. They refuse to unlock property i purchased and own. Asked to speak to supervisor, said it was there policy. Do not buy a phone here!

Please please don't do service with CRICKET" for the most part customer services sucks those $#*! holes in all of the Gainesville stores are Morans. Really doesn't no how to treat the customers. Service is extremely outrageous to expensive. They are a rip off! 0 rate!

My wife and I each traded in our phones. Gregory (Greg) was very informative and patience with us. He took his time to make sure we were comfortable with our phones and answered all of our questions. Great customer service..

Terrible terrible company I wish I never switched. They don't care about any needs or concerns. The phones that they offer are junk! Don't ever try nd call customer service bc they without a doubt are evil people this company is hands down the worst I've ever dealt with

Called India. No I called cricket customer service... got India... Thought they spoke English. Thought they would be helpful and polite. I was wrong! These guys suck! Lazy Customer service in a language that sounded like a drunk with marbles in there mouth. Try repeating. I need help reactivating my voice mail. 20 times... then try to be calm and patient. Hello hello are you still there. Hello... sorry could you repeat? What I can assist you with?... on and on and on.Hung up on that $#*!... ole. Called again got a nice professional lady... But she couldn't help. Thanked her and hung up. Called three stores here in Colorado... they were clueless to help... Great! The jerk jerk says
Oh we don't do that tech stuff at the store. Why you ask? Because they are LAZY? Decision.? I'm Going to another company.