Cricket Wireless

I saw a commercial for CricketWireless during the Superbowl. I think Cricket Wireless needs to spend money on training his stuff, customer service. They are very rude and unprofessional. They will hang up on you if you request to speak to a supervisor after they put you on hold for 45 minutes. Not once, but twice. But not everything about Cricket is bad. Their prices are reasonable. Sometimes, you need a little mortgage to keep up with Verizon.

You decide for yourself. Nasty bad customer service versus expensive service. That's the tale of two phone services.

This phone provider will turn your phone off and not research payments made. They don't want to look at your bank statement because they means they have to accept responsibility for a misposted payment and make a correction. After dealing with them I wonder if they are using customer money to pay on their own accounts.

Loved them at first. Then they started the BS. Support is in India. Bad English. They put unusable imei number in my unlocked phone. Throttled my service. Changed my plan without telling me. They are total $#*!s. I hate them. Don't use them!

Bought Cricket Hotspot 100 gig plan because it was supposed to work in Mexico. It did not work from the time we crossed the Mexican border until we crossed back into Texas 5 months later. Cricket reused to compensate in any way despite saying that they wou ealy on in the total failure of service. This doe not work in Mexico as guaranteed by ads, and then by customer service once failure begins. They try to keep you hanging on to service. $500 completely down the drain. Rancid service all around.

I got my phone less than a month and have been having issues with it every since. I went to the store nobody could help me call customer service couldn't understand what none of their representatives were saying, all in all it was a very bad experience dealing with the company. I left AT&t a month ago and I am surely going back I would rather deal with their high prices than to deal with the phone company that is inadequate. I am currently a cricket customer but after this month I will no longer be

I ordered a new phone online. I was charged a $25 dollar upgrade fee. UPS damaged the package and returned it to cricket without my authorization and it has been over a month and 15+ calls to customer service with no resolution. I still do not have my new device and they refuse to refund my money or upgrade charge even though I have never received or activated the device. As of 9:30am this morning (April 26,2021) I have had to file a claim in small claims court, and STILL no word or reply from cricket.

I've been with Cricket for 20 years. They just instituted a $3 customer services fee. The autopay doesn't work now for me and when you call to pay the bill they don't give you the $5 auto pay discount like they usually do. The company is doing some unethically and maybe illegal business practices. I plan to switch to Boost and or MetroPCS soon.

We went back to Cricket because of some hardships regarding money. It's still the same. The service is HORRIBLE and I'm waiting for an hour to talk to someone on the phone. At this point I'd look into starting my own phone company.

Cricket sucks you can be with them for years and have financial issues reach out to them for a one time curiosity bill pay they tell you oh I can submit a request but come back with we can only offer you to lower your plan and set you up for bridge pay that dont help you if your reaching out to them any other company would give you a one time curiosity as long as you havent had one in 30 days this company is a hit and miss company thats no good because when it storms you be out of service for days but other companies still be working

December, 2016 I purchased (2) Cricket devises. I took my argument to cricket next day after purchasing & everyday after for help. The (2) devises didn't work in my home; never receive a phone, internet drop all day long. Voicemail was static; customer care was pathetic, barely 1 bar entire in the house. Never receive a response from the company by mail. Receive email from cricket; they never phone. Just lied to keep me waiting. Definitely, we file a further complaint. Beware of crooked cricket.

I have had a lot of good experiences here, but today took the cake. I called in to have a feature added on the day my auto pay went through thinking that I was starting a new month. The guy took my credit card number, told me my balance, and charged me. I was told I was paid up. This morning my service was shut off! I had to pay for the feature again and a $15 reactivation fee! 2 hours on the phone with no avail to get my extra money back! Really frustrated! Haven't used it but I've paid for it 2x.

This is one of the worst customer services experiences that I have ever had. My phone melted. I have been trying to get it replaced for over hour. I have been transferred 7 times, placed on hold and disconnected. Still trying to get through. RUN!

She had excellent customer service went the extra mile and beyond keep me calm and walked me though getting my information to transfer my phone just outstanding experience and offered my child a lollipop will never forget this experience

I ordered a phone on May 1,2020. Because my shipping and billing address was required to be the same, I tried to call after placing my order to let Cricket know that. Their website even says to do so. These people sent the phone to the wrong address anyway, and now they refuse to refund my money. I've been hung up on, lied to, and given the run around. They told me about 2 weeks ago that they issued a refund. I called my bank, and they know nothing about it. It is now June 10,2020, and they still won't give my money back. I've never been so dissatisfied with a company in my life.

Calling cricket on their phone is an exercise in torture. The phone menu is maze-like, it hangs up on you if it doesn't like your responses. There's no option to transfer to a person by pressing 0
The automated voice is almost hilariously annoying. It weirdly tries to be "friendly" by using slang and stuff and just comes off as cringey and out of touch. The automated system also makes you press 1 to transfer to the person you obviously want to talk to after waiting on hold and if you're trying to focus on other things and miss this, it will hang up on you.
I've never experienced a worse phone support. Their chat support is also bad, hard to reach, and slow
They need to hire more people working on their call centers

My friend told me about cricket phone, I went to Mt. Pleasant, Michigan and the girl was not so nice with me. I told my friend about the experience and she told me to go to Greenville, Michigan, after waiting 25 days I went to Greenville office and meet a super nice person named Candice, she help me transfer my phone number from straight talk to cricket, made sure know all the cricket policy's and what a great phone service cricket is. I had the best, no the greatest experience with any phone carrier. Candice was very helpful.

Upgrade charges A13 cost $170, could bought at walmart or online for $50. Phone drops calls. Suspended my phone after deducting my monthy charges for $10 ins. Charges that I never agreed to. I had pay $14 turn phone back on. They lie and have terrible service.

We've been trying to switch our service to another provider for a month. We've been told that they're sending us a pin and we're not receiving it. Haven't been able to use the app since I've had cricket. I never recieve messages from them and customer service is horrible.

After telling cricket wireless to cancel my direct pay they still continue to pull money out of my account. After calling them of this problem they told me I have to take it up with my financial institution. This company can not be trusted.

Don't even try to reason with their clerks. They will just keep telling you what is on their script. Completely mindless morons with no customer service mindset whatsoever. Their Filipino accent at least is at least not too tough to understand

Cricket doesn't care about your business with them at all...on the phone I was disconnected from them three times after waiting more than ten minutes each time.and my service was interrupted for paying after midnite on the day it was due, so an agent could not call me back and then when I finally reached someone they could not help restore my service without paying another 30 dollars, which made no sense since at 5:30am I had paid the 35.00 payment...then they need identification andy pin to pay cash which turned out to be 10.00 more than I was told on the phone...they did nothing at all to make me a happy customer...I'm looking for a new provider.I want to at least like the company I give my money to

I was enjoying Cricket Wireless until Tuesday May 2,2022. My internet went out FIVE DAYS AGO and hasn't been restored yet. I keep calling Customer Support but they seem lost and confused. I talked to 4 different Reps but still an dead end. Guess I'm just an #number and can leave Cricket Wireless when ever. I would love to stay but Cricket Support is making it difficult. Ive been an loyal customer since 2018. Why is my internet down nobody knows

Someone fraudulently stole my cell number. They hacked my account and had it ported out. Cricket Wireless was worthless in helping. I was initially told I'd have it back the next day...then, within two days. Then I was told it was a 3-4 day process. After 4 days, I was told it could take up to 2 WEEKS! Meanwhile the only information they could provide was that they were "working on it." Every time I called in (over 10 times in those 4 days) I waited on hold for up to 30 minutes only to be told nothing. They wouldn't let me speak to the other department. Meanwhile the hackers were using my # to commit all kinds of financial fraud.