Cricket Wireless

I decided to give cricket a try. Never again! I signed up for two phone lines, one phone I was getting through them(a 50 phone), the other I was bringing my own. The lady in the store had no clue as to what she was doing, and took the SIM card out of the phone I was bringing and it out it in her personal phone! She got the SIM card locked once she put it back in the phone I was supposed to be bringing to cricket! She then said on her computer it said the line that was supposed to be activated with that sim was stolen! She blamed me for it! Now this was after they already charged my card $186! She then said "sorry there is nothing else I can do and we don't offer refunds" So I was charged for two lines, and was only giving one and had to pay to go get the phone unlocked again and for service with another carrier just for that phone! Stay clear of cricket wireless!

One of District Manager,Suman Ghimire@ ******* Euclid Ave,Cleveland OH*******,….I had a mind blowing experience with this gentleman.It sounds he is highly knowledgeable & expert in his field.I wish him all the success in his life.

Cricket needs to be shut down. The workers are not trained. They don't understand nothing that's going on with the devices. They are reading off a script. They need to shut their whole customer service dept DOWN‼

They falsely advertise their service works in Mexico - make and receive calls. I called Cricket to see what I needed to do to ensure my service would work while I was in Mexico on vacation. The agent said switch to the unlimited plan. I did so. The next month, I went to Cancun. I could not make any calls while in Mexico. I could only receive calls. I tried contacting Cricket while there, but I could not make outgoing calls. Because I needed to make a lot of phone calls while there, I had to pay to use the hotel phone. The only way I could speak with family and friends was through whatsapp and I had never used it before. I think it's unlawful that they get to advertise a service they don't provide.

Cricket is a waste of time and your hard earned money. They cannot speak English at all. Take your heart earned money and business elsewhere. If they mess up and do something wrong you will not get a refund or a credit they do not do that. They messed up on my bill and turned my phone off for no reason and I prove them wrong and still had to pay $35 to reconnect just ridiculous get some Americans in cricket and let them work for you

I opted for 10 GB of service.

Within 10 days, all my GB had been used, not by me but by unwanted ads.

Cricket should offer to delete unwanted ads, but no!

Instead you need to buy more service to see worthless ads!

After reviewing our phones and promising they could provide service... they didn't, they couldn't, and they refused to refund our money. They kept insisting they wanted another four days or more to "create a ticket" and then they would start to see if they could provide the service. Meantime, of course, we were expected to pay full price and do without phones. Went back to another provider which got our phones up and working instantly. AVOID! Cricket is incompetent and they are dishonest.

They make you pay in advance if you have two numbers and if you want to cancel one the first day they refuse to five you a refund and you can't even use the number that entire month does that sound fair?

They are using heat in the phones along with subliminal messages to transfer body heated cells from one line to another they burnt my toes with a Bluetooth connection in my car to the heat signal and my son's on the bus

I would like to say I'm very happy with my service. I went to the cricket store in Tuscaloosa alabama highway 69 south the sweet lady that worked there Indya was helpful & she is a very sweet young lady & takes her job very seriously. She is pleasant to talk to & very helpful. She deserves a raise. It's hard to find people like her anymore. I give this location & miss Indya 5 or more starting. God bless the sweet & helpful lady.

Cricket wireless is terrible and a waste of money. If you're having device issues, the dumbass Indians from customer support will hang up on you after you've waited 30+ minutes on hold. Service is trash, constantly having to restart my devices to attempt to reconnect to internet.

I've experienced the worst phone service with this company. They added services that I didn't request, they overcharged me, they didn't unlock my phone due to shady practices. You should never pay a dime to this company unless you want to be scammed by them. Stay away!

Every time I have to interact with customer service it's a terrible experience. I just recently had to interact with them and instead of canceling an order they canceled my entire service all together. This caused me a great amount of inconvenience having to drive miles and miles to a store and replace a SIM card for absolutely no reason at all. The SIM card worked fine just before I called customer service. Cricket you need to do something about your customer service they are absolutely terrible.

I placed an order for new service on a brand new account with Cricket Wireless. Their current promotional offer was for a Samsung A10e for the price of $9.99, instead of its regular pricing, if the customer ports in a new number to Cricket. I successfully did port a number from another carrier to Cricket Wireless.

After the number successfully ported out from my old carrier to Cricket, I received an order confirmation confirming the successful transfer and opening of my new Cricket account. But it failed to include the Samsung A10e phone I specifically ordered for $9.99 on the order. When calling their customer service I was advised that they cannot correct their error and send me the Samsung A10e for $9.99, as they promised before I ported my number to them.

Worst customer service with a phone carrier. After a network upgrade, i could not place any calls. I went to the store and the considerate gal there tried to explain to the person at corporate that i was not the only one having issues. Cricket did not fix the problem and did not refund any money i spent for a new sim card and a new phone.

I used my insurance I pay for each month to file a claim as my phone quit charging. I did what I was told online and when I hit the sent button I received an error to contact the 800#. I did just that and completed the transaction online and paid my $40 dollar deductible and was told the phone would be sent in 2-3 business days. Due to the MLK Holiday I message today to see if my phone had been shipped and was told the money had been taken from my account but the online transaction had to be complete to ship the phone? The transaction was complete. You took my money. The phone call ended. Either LISE the chat agent doesn't know what she is talking about or I have sat since last Thursday night thinking my phone was shipped to me. Horrible customer service and horrible insurance protection plan. This makes me think I made a mistake moving to Cricket. Why should I have to do all this when stores are wide open and have no customers in them.

I was on autopay and they took my payment for the next month's service. 5 days into the new month, I changed cell companies. I called asking for the money back for the remaining days after i quit using their service. I spoke to a guy and a supervisor in customer service and they both said they don't give refunds when a person quits using their service. Since I ported out the number, it negates everything. I actually ported the same number from another company to cricket in the first place, so it was not their original phone number to begin with. I have switched cell services before in the middle of a billing cycle and have always received the refund due for any days that was not used.

Cricket is the worst, and the CSR's are uninformed and rude! We switched one of our 2 Cricket kid's lines to Verizon today. We were told that everything went through and we were good to go, so they cancelled our 1 Cricket line we requested. Well, the "port # switch" didn't end up going through successfully, so in order to successfully switch the phone number over to Verizon, Cricket wanted us to pay a $45 reactivation fee to reactivate the phone (for 2 seconds) to switch the phone # over to Verizon correctly. They were very rude and unhelpful, after they turned the line off in the first place, because we were "good to go." After spending 2.5 hours on the phone with a Cricket CSR and a Verizon CSR simultaneously, we said f u very much and ended up cancelling the other line with Cricket as well.

The insurance is terrible. They insurance is $7 a month and says it covers physical damage, but my phone got damaged and I had to pay a $75 nonrefundable deductible.

I have been paying the insurance for over a year so I have already paid $96 in insurance. Also no one told me when I bought the insurance that I get a one year free warranty so i've been paying for the insurance for no reason. Now I'm one month outside of my one year warranty and still have the $7 a month insurance. So now that I have paid the $75 deductible I have spent $171 on a phone only worth $99.

Needless to say i'm pissed! I would give it 0 stars but that's not an option.

I left metro pcs after years to join cricket thinking it was a better option. The one time I needed an extension they readjusted my due date. I was only asking for a two day extension. My due date was reset from the 27 to the 23. Making me lose 5 days of service. I was gonna make my payment on the 29th in full. I called for assistance and all they did was screw me over. Now my bill is due on the 23rd way earlier than my pay day on the 29th ‍. Don't bother Wasting your time with cricket. Customer service sucks.

I signed up with them after I lost my phone and was in a hurry to just get service with someone.

The service was phone service was terrible. The in store customer service was terrible.

If you want worse service at a higher fee then go with Cricket.

Worst cell phone company, too many issues, never again will I go with this company. They don't take care of any problems, worst customer service, was a nightmare been with this Cricket cell phone company... Too many issues

What I don't like or don't agree with cricket wireless is my phone bill was due today which I paid on the same day of the payment, but they still charged me the late fee.
If the bill was due today and I paid on the same day, why did they still charged me the late fee.
I paid on the same day.
I don't understand this