Cricket Wireless

We recently decided to switch carriers from cricket to spectrum after almost ten years with cricket. The quality of their customer service had been steadily declining and the people in the stores were completely clueless. My husband had purchased a new phone on the advice of one of the in store agents. It was the worst phone we ever owned. That was in September. My grandson purchased a new phone in October. Both phones were fully paid for. When my husband tried to exchange his phone for a better one, they said he'd have to buy a new phone. They refused to do an exchange. That's when we decided to change carriers. Cricket refuses to unlock the phones because they were purchased less than 6 months ago. I got my husband's phone back on by being forced to pay another $70. They refuse to turn my grandson's phone back on, saying now he has to wait 3 months. Mind you, they also refuse to unlock his phone. At this point his phone is in limbo, he can't get cricket to continue his service and Spectrum can't get him connected because his phone is still locked. If you don't mind being blackmailed, go with cricket. But don't buy a phone and then try to leave. And btw, they don't allow you to return phones that have been purchased online to the store. You have to send the phone back and wait for the replacement.

I bought a new phone from their website, but didn't work out, and returned the device right away, within the 7-day period (AFTER I received the phone). I called Cricket Warranty dept., and was provided with the RA# They received the returned phone within the 7-day window (on December 5,2018, good thing I kept a few screenshots and photos of the tracking) and so I was eligible for the refund. The refund was supposed to be back to my credit card within 7 - 10 business days. Guess what? As of today (January 7,2019), after 20 business days (excluding Christmas Day and New Year), I have not received the refund as promised. I have called the Cricket Warranty multiple times and had spent many hours on the phone with them. They came up with multiple excuses and promises to no avail. I just wanted to receive my refund since I did everything as instructed and is eligible for a refund.

I have never written a negative review in my entire life, so this is the first one. However, I think it is important to warn ALL potential new customers out there NOT to buy your phone from Cricket Website. There are too much risks involved if the phone is not working as expected since their claimed "the phone can be returned within 7 days of receiving the shipment" is a SCAM.

Bridge payment $50 but next payment -$50 they said no is $60 V company is not honest they play games phone dose not say charge 10 dollar hopefully the owner become more rich by playing nasty games

So long story short
I had and iPhone 7x, it broke and I had got a replacement iPhone 11 through insurance.
Cricket takes it upon themselves to remove my insurance. Now my iPhone is cracked and they've been giving me the run around for 2 hours, and now they are closed. I still ha e no insurance on my phone.
AND STILL NO FIXED SCREEN
I DEFINITELY WILL BE SWITCHING TO ANOTHER CARRIER.
ASAP

I keep getting spam texts every HOUR. Tried the stupid block crap they suggested, but doesn't help. Thanks for not caring about your customers cricket!

Ok. O went to cricket about a year ago in randlemen nc. I bought a Motorola phone and signed up for the 30.00 plan. It took 4 1/2 hours to get out the door. Slow incompetent employs. They were very nice. But slow. This was on a Saturday. They called me as soon as i got home and told me they found my screen protector laying on their counter. I replied that i would return tge following Saturday to puck it up. I did just that. I pulled up. Got out if my car and went to the door only to find the store empty. No note on the door. No nothing. They closed up and split. I spent 160.00 on a phone and plan. They cut my phone off this month only to find they made a mistake. It only took 2 hrs of me bring on 611 for them to do so. Their coverage is lousy here in nc. Its worthless at my boone nc cabin. Same way heading to the beaches of nc. I went yesterday and got a new boost lg phone and the 50.00 unlimited plan. The phone was free. Ill try to post a pic of the wrong screen protector they put on this cricket phone. Dont do it folks. My neighbor told me not to. I should have listened.

1) I got this phone for one, very-limited purpose and set it up on autopay. It was $30 per month for 5 years and I used it about 4 to 8 times a year! They made their money on me

2) They had some problem with the autopay credit card 4 months ago (it wasn't a balance issue because I have yet to come close to the balance on that card) and didn't notify me - or, rather, they SAY they notified me by texting the phone number on the account - THE PHONE WHICH THEY HAD CUT OFF SERVICE ON! They sent me NO other notices - by their own admission!

3) Their customer service is farmed out of country to places without English as a primary language and whose employees are so busy READING what they want to say to you that they can't LISTEN to the problem!

4) Now I have an emergency and I can't use the phone set up for that very purpose!

MINDLESS, INCOMPETENT, RUDE AND UNHELPFUL!

I lose service on a regular basis for a minimum of two days. When I can finally get through I have to talk to two or three Representatives to find out they are having tower problems

Update: They now have 5g working on the A32 5g

I bought the Cricket A32 5g from Cricket Wireless website, and even the picture on the website where I bought the phone shows the 5g symbol. My friend has the S20 5g and has 5g, so service wasn't the issue. Custimer Support tried saying it was. We went over the maps, and hey 5g is available. In the end the phone isn't on the compatibility list, and the 5g is locked on this phone and will not work on Cricket. There is no feedback area to tell Cricket about it, and when I tried to write a review it got moderated.
I posted a video with the conversation that I had with Cricket Support.
https://youtu.be/BFd2RwP3aIQ

Informed by customer service after doing auto pay still got disconnected with available funds in bank. Got disconnected and pay extra disconnection fees. Bad business.

They lie. Don't know what they are doing. Try to sell you plans that will cost you hundreds. Trust me. Scam. Don't want to do business with them. Unscrupulous

First I had to wait almost an hour before being helped by the only employee...I brought my own new phone with me to sign up with cricket...I asked to have my new phone set up and she assured me she would also move my contacts from my old phone to the new...after inputting my information in her computer she had put most of my information in incorrect..I've been in the store for an hour and half..I asked her if the process was about done and she assured me it was...she gave a total cost of 77.49 and asked me to pay which I did with a debit card...then she tells me she couldn't figure out how to transfer my contacts and that I would have to do that myself...I asked if moving my contacts was part of what I paid for and she said yes however she didn't know how to do that...I asked to get my money back and was told that would not be possible...her exact words were they only take money in not refund....I left and contacted her manager and again requested my money back and he said they have a no refund policy and I was getting nothing back...I guess I learned a 78.00 lesson trying to save a little...my suggestion is to stay away from cricket...very low class business...

Warning Warning Warning, Do your self a favor and "STAY AWAY FROM US CRICKET WIRELESS" unless you want our specialty:
We specialize in giving you headache and stressful day until you fell like throwing your phone.
We guarantee making your life miserable with poor service with 60 days money back guaranteed.
Our incompetent customer service are on stand if you need them to transfer you btwn department until we Bull sh**t you enough to hang up on you.
We have different offers and hide details until we suck the money from you then that our official web site says differently. So if we surprise you with extra charge dont blame us that is the motto we roll with.
We are good with family plans. Dont be selfish and be the only one we burn alive and suck the life out of, recommend us to your friends and family so that we burn you together.
Thank you and welcome to the hell of Cricket Wireless "Something to smile about"

Im a trucker i had t mobile for 10 years bad coverage on back roads with t mobile i switch to cricket wireless no drop calls coverage where AT&T i went area t mobile has no coverage cricket wireless works grat plans i can get customer service great dial 0 to talk to live person im owned a business with cricket wireless i have coverage i keept my t mobile phone gsm Samsung galaxy s8 active works 100 % better on cricket wireless i kept my number also i have 4 lines business account with unlimited data $190 month its worth price ( cricket wireless great company)

Claudia at the cricket store at 5600 west In west valley city Utah was extremely helpful when I purchased my new phone on Wednesday August 3rd she worked hard to find a phone that was within my budget it was a pleasure working her I would rather her service as a 10

I ordered a Samsung phone and got a POS CRICKET phone. When I called customer service they give me a number that asks for your cricket number which of course I do not have one so i need to "call back at a later time". When I get a real person they are some clueless person that can almost speak English. The "CRICKET POLICY says that after sending the phone, (i did not order,) back to the inspections department i may receive a refund IF APPROVED! Then I may reorder the correct phone.

My phone of one year wouldn't allow me any access. My customer service rep came to rescue the day. Monddy B explained and problem solved 4 different ways to help the situation. PROBLEM SOLVED. Thank you Monddy B of Store761.

Been a Cricket customer for 4-5 years now never had a problem with their service or coverage area as a matter of fact I get better coverage than my girlfriend who has Sprint, The reason for my pour review is cause Cricket allowed me to place a protection plan on a ( bring your own device) and I've been paying this for over 2yrs. Not to mention I've always had protection plan on the other 3 devices on my wireless plan, so my "bring your own device got damaged and I filed for a claim to get my phone screen fixed which has a deductible of $29 not a big deal but Cricket denied my claim, they wanted me to upgrade my device and pay $300 which I refused cause I didn't need an upgrade I just wanted the phone I had and have the screen replaced long story short they denied my claim, I went to get my phone fixed in my own and paid $297 out of pocket its frustrating how these big companies work and never want to loose out!

If I could rate zero stars I would. The customer service people in the stores are no help at all if you call with a problem. If you go in to the store there is normally 1 person there who knows what they are doing. The others are dead weight. The service works less than half the time. Often times my phone shows that I have full signal and active 4G but my phone says I have "no internet connection" same way on the phone calls. The phone shows signal but I can't connect to make a call. I have been using cricket for a few years now and the service is worse than it has ever been. I purchased 15 gigs of mobile hotspot and the cricket app wouldn't let me pay the $10 for it. It FORCED me to put it on my bill. Then when the bill auto drafted out it only took the normal payment and not the additional for the hotspot. So then I had to pay a $30 reconnect fee because of a $10 charge that cricket would not let me pay. So in my opinion... Cricket dropped the ball and I had to foot the bill by having my phones turned off for a day and having to pay an additional $30 reconnect fee. I hate paying for a service that doesn't work but now I'm outright being robbed. Never using cricket again. Not recommended.

I went to cricket to upgrade my phone ask for my monthly charger to be add in cost me 109 dollars sad part they didn't have the phone sent me to another store young looked at my receipt advise me my monthly payment was not paid so I ask for a refund they charge me for a upgrade fee which I didn't ever get the new phone sadly to say my old phone was turned off an I had to buy a new Dim card which cost another 10 dollars call the cricket customer service they told me dont worry my monthly payment would be taken care of an it wasn't the next day customer service said why would they pay it... NOW THAT'S WHAT I CALL BAD BUSINESS

They don't take care of there customers, they hang up on you all the time and there customers service is horrible don't even know how they are still in business.

2 days ago I changed from MetroPCS to Cricket to have a better signal and what is crap that I have to use wi-fi to be able to get the signal and in an hour the battery of my cell phone dropped from 100% to 68%, my cell phone is new and only a year old, with MetroPCS that didn't happen to me and the signal was better but I changed to Cricket to have a better signal and it's horrible because if you go to a place where they have electronic devices like an office then the signal dies, honestly this It is a deception of this company because throwing advertising and promotion that its 5G signal is very good and look, they charged me $111 for 2 cell phone connections and in just 2 days there are already 6.06 GB mobile Data, I will have to change the company because Cricket is going to burn my battery

Dec'21 I moved from a joint acct (paid by someone else) to my own acct using my own card. At the time I did not know that asking for my own line, I also needed to ask for my own login and the temporary info. In Jan'22 I paid online, but the phone was still off, I went to a physical location and paid. Later found out I was charged twice and I disputed one of the payments (I didn't know there was a difference) then my acct get suspended. Long story short, my acct paid someone else's bill because my phone number was still tied to their acct. <-- not my fault. After 3 days of calling, going into a location twice, I got hung up on 6times (and I kept my cool and was respectful) and had no help. They offered no amends and wanted me to pay for Jan again now upcoming month. No free month of service, $5 off, or nothing Just a bridge pay option to pay the whole amount in increments. I was not at fault and they offered nothing. Work was affected as I work from home, overdraft fees were accrued, and I suffered a great deal of lost time.