• Crowdtap

Crowdtap

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Overview

Crowdtap has a rating of 2.5 stars from 345 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crowdtap most frequently mention gift card, customer service, and enough points problems. Crowdtap ranks 14th among Survey sites.

  • Service
    59
  • Value
    55
  • Shipping
    25
  • Returns
    23
  • Quality
    51

This company does not typically respond to reviews

Positive reviews (last 12 months): 31%
Positive
9
Neutral
1
Negative
19
52
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How would you rate Crowdtap?
Top Positive Review

“Crowdtap is a platform that connects brands with consumers to gatherr insights and promote products.”

Twyla g.
6/25/24

Crowdtap is a platform that connects brands with consumers to gather insights and promote products through sampling and reviews. Here's a review based on common user experiences: Pros: 1. **Engagement Opportunities**: Users can participate in various activities such as surveys, polls, and product sampling, which can be enjoyable and rewarding. 2. **Earn Rewards**: Participants can earn points or rewards for their contributions, which can be redeemed for gift cards or products, providing tangible benefits for their time. 3. **Product Testing**: Members often get the chance to try new products before they hit the market, allowing for early feedback and an exclusive look at upcoming items. Cons: 1. **Reward Redemption Delays**: Some users report delays in receiving rewards or difficulties in redeeming points, which can be frustrating. 2. **Limited Availability**: Opportunities can be limited based on demographics or location, meaning not all users may qualify for every campaign or activity. 3. **Technical Issues**: Occasional technical glitches with the platform may affect user experience, such as survey loading issues or login problems. Overall, Crowdtap offers an engaging way for consumers to interact with brands and earn rewards through various activities. However, like any platform, user experience may vary based on individual participation and technical factors.

Top Critical Review

“It was bound to happen eventually!”

Lisa K.
10/10/24

So it finally happened to me after reading about it happening to so many others. Had been on here for a solid year, earning as much as $60 a month. Just cashed out for 5 bucks and immediately I can't get back into my account & says I've been banned. These people are slimy! Another issue I had with them is I was signed up to do a $100 survey. They confirmed with me multiple times, both through calls and emails. Then literally 30 seconds before the interview was scheduled to start, they cut me and offered $20. I raised a stink since I had scheduled my whole day around this and ended up getting the original $100 offered. By the way, none of the emails indicated that being cut at the last second was even a possibility.

Reviews (345)

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Reviews that mention popular keywords

gift cards (161) size products (25)
Thumbnail of user lisak2816
Minnesota
1 review
0 helpful votes
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October 10th, 2024

So it finally happened to me after reading about it happening to so many others. Had been on here for a solid year, earning as much as $60 a month. Just cashed out for 5 bucks and immediately I can't get back into my account & says I've been banned. These people are slimy!

Another issue I had with them is I was signed up to do a $100 survey. They confirmed with me multiple times, both through calls and emails. Then literally 30 seconds before the interview was scheduled to start, they cut me and offered $20. I raised a stink since I had scheduled my whole day around this and ended up getting the original $100 offered. By the way, none of the emails indicated that being cut at the last second was even a possibility.

Tip for consumers:
AVOID

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Value
Shipping
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Quality
Thumbnail of user pc509
New York
1 review
0 helpful votes
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October 10th, 2024

I was using Crowdtap for 2 years or more I think? I use it most of the time answering surveys, I take my time in answering as well. But the past months this 2024, surveys become repetitive. The main incident was (similar to the reviews prior mine), is everytime when I cash out $15, they disable my account. At first - they said I didn't follow their guidelines, they reactivated twice, but again gave me another reason to disable again (I wasn't taking any survey anymore during my last reactivation) because they said my answers are low quality. Oh well.

Another agent handled my other ticket, and they disabled my account after reactivation in just 2 days. I wasn't answering any surveys the past 2 days.

It's sad that it has become a waste of time, answering all those surveys and ended up having not being able to claim the reward.

And also, to think that disabling my account just happens everytime I cash out. Maybe they got tired of paying people in the end.

Thumbnail of user ruthk1046
West Virginia
6 reviews
2 helpful votes
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October 12th, 2024

After signing up, I was banned within minutes. I had never used the site before. I contacted support. They sent a standard statement which explained nothing.

Products used:
Prolific and Prime Opinion.

Thumbnail of user toddm276
Tennessee
2 reviews
2 helpful votes
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July 16th, 2024

Closed my account and most others for rules violation. Would not state the reasons for weeks, finally said they did not have a working phone number! Have had same # for over 20 years. Cashed out and never went back. They are bad people!

Products used:
surveys

Service
Value
Thumbnail of user lindad3633
California
1 review
2 helpful votes
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July 20th, 2024

I did surveys for Crowd Tap for a couple of years. Recently my account was disabled without an explanation. When I requested an Amazon gift card using my points. I was directed to complain to a bot but never get a response. I never got the gift card, plus I still had quite a few points left with the site which they keot. My advice, do not do surveys for Crowd Tap. At a certain point they disable your account and don't pay you. It is illegal not to be paid for work you do. They rip you off

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Thumbnail of user sandraf1923
North Carolina
1 review
0 helpful votes
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September 21st, 2024

Account deactivated with no warning or reason
Lost all my points and c
An not redeem them
Can not find out what i did wrong
So i will spread this review

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Value
Shipping
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Thumbnail of user kirstinl1
Pennsylvania
13 reviews
62 helpful votes
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August 13th, 2024

I have been using Crowdtap for years. It was absolutely wonderful and the customer service was stellar.
The surveys were quick, fun, and really made you feel like you were contributing. Then I went and downloaded the app a few months ago to kill my downtime and get points to save up for a give. I noticed the surveys started to not make sense. There was NO way to skip questions that had nothing to do with me and no way to avoid mistakes when answering. Then the app kept crashing... Just as I was going to cash out BOOM [as many others here have stated] Crowdtap closed my account for a violation. They would not explain what type of violation and flat out stated not even they knew [HUH?]. I was honest with every survey. No foul language. Not one violation but they wouldn't explain nor reopen. Over $270 in the account and nope nodda nuh uh. There is no longer a phone number to call and I see they don't acknowledge people here. There is something going on here and I'd rather that they'd be honest with all members [like saying 'hey we ran out of funding'] than pull this **. So if you want to have fun for a month, take a chance on Crowdtap. If you plan to continue it as many of us have then prepare to lose money and get cancled for reasons they can't even explain.

Service
Value
Quality
Thumbnail of user markt2703
Pennsylvania
1 review
3 helpful votes
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June 14th, 2024

They will randomly delete your account and offer no evidence of the alleged "inattentiveness". Then they'll reinstate on appeal, only to ban you again immediately thereafter, even if you for a fact answered everything truthfully and attentively. Especially if you try to cash out the points you earned! Yes, that's right, you can have a payout literally in the middle of processing and they'll still ban you and not pay. Scumbags.

Products used:
It is a survey service

Service
Value
Quality
Thumbnail of user twyla1985jene
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 25th, 2024

Crowdtap is a platform that connects brands with consumers to gather insights and promote products through sampling and reviews. Here's a review based on common user experiences:

Pros:
1. **Engagement Opportunities**: Users can participate in various activities such as surveys, polls, and product sampling, which can be enjoyable and rewarding.

2. **Earn Rewards**: Participants can earn points or rewards for their contributions, which can be redeemed for gift cards or products, providing tangible benefits for their time.

3. **Product Testing**: Members often get the chance to try new products before they hit the market, allowing for early feedback and an exclusive look at upcoming items.

Cons:
1. **Reward Redemption Delays**: Some users report delays in receiving rewards or difficulties in redeeming points, which can be frustrating.

2. **Limited Availability**: Opportunities can be limited based on demographics or location, meaning not all users may qualify for every campaign or activity.

3. **Technical Issues**: Occasional technical glitches with the platform may affect user experience, such as survey loading issues or login problems.

Overall, Crowdtap offers an engaging way for consumers to interact with brands and earn rewards through various activities. However, like any platform, user experience may vary based on individual participation and technical factors.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cathyf423
Pennsylvania
1 review
0 helpful votes
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May 30th, 2024

This is absolutely one of the best survey sites I have ever used. The surveys are really fun and easy to answer. I love the fact that some are really short then others take time. No matter the time I spend on website just flies bye. I cant wait to check my emails to see if I got any surveys available. Love winning gift cards they come in handy.

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Value
Quality
Thumbnail of user shellrainey44
Indiana
1 review
0 helpful votes
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July 12th, 2024

I love this app i have all ready received 3 gift cards! I love it? Please keep this app going its worth the time to do surveys

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Value
Shipping
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Thumbnail of user joeve6212
New York
1 review
0 helpful votes
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June 6th, 2024

It is a app that you can give your opinion about different things and get rewards fir your opinion and time. I check a couple times a day so that I get the surveys done. Super great app.

Service
Value
Shipping
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Thumbnail of user abbigaildailey12
West Virginia
1 review
0 helpful votes
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May 17th, 2024

I would say I enjoy the app and I like how honestly it feels like your playing a game and you need to clear the board to win. Easy to earn gift cards, but they say it takes 1 or 2 days to receive gift cards, but mine takes about 3 to 4 days to get the gift cards.

Thumbnail of user lindas5693
Tennessee
3 reviews
1 helpful vote
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May 7th, 2024

I had been a member for over a year with absolutely no issues. It's great in the sense you just answer questions and get points very fast to redeem for giftcards. Just recently got banned for no reason they said it was a mistake and reinstated me within a day I was banned again this time for short answers but they went ahead and got me back on the site, this time because I had pending rewards I answered no questions just waited and did receive 2 of the 3 rewards promised before getting kicked off again for no reason. I was told they couldn't do anything to help me this time although once was a mistake second short answers third who knows why. Just realize it's nice while it last but will not last over a year or 2.

Thumbnail of user erind553
Texas
1 review
2 helpful votes
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April 30th, 2024

I have been faithful to this survey site for years, but they disabled my account several times over the past few weeks, after saying it was their error. They have banned me for good now, owing me over ******* points. Can anyone recommend survey sites that actually pay you and don't get rid of you?

Service
Value
Thumbnail of user jocelyng128
California
1 review
0 helpful votes
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May 14th, 2024

We're happy to give this another try so we've reinstated your account. Please consider this a friendly reminder to be attentive while participating in Crowdtap surveys since we won't be able to reinstate your account a second time, WELL IM STILL WAITING BECAUSE IT HAS NOT BEEN REINSTATED

Thumbnail of user shirleysjw2015
Pennsylvania
1 review
0 helpful votes
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April 28th, 2024

I was waiting for a gift card when I traded in my points for such. Logged in or tried to log in today and was told my account was deactivated for no reason. I tried using their stupid chat tappy bought. And it was worthless too. Not happy with the whole system. I was happy before and would have recommended them in the past, but now forget it. I think my next stop will probably be the BBB

Service
Value
Shipping
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Thumbnail of user matts1408
Virginia
1 review
1 helpful vote
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April 6th, 2024
• Updated review

Crowdtap is great at first,then after a while they disable your account for no reason.This has happened to me multiple times most recently on April 4,2024.I had over a 50 day streak and had used my points for a Wal-Mart gift card a few days before that I haven't received.Seems they always pull this right before or right after you use your points for a gift card.They give some lame reason and never explain.They seem to just make up a reason and disable your account when you make a little bit or use your points often.I have been a member since 2018 and this has happened 6 or 7 times and they gave me my account back all the other times but so far this time they have not.My advice would be cash out as soon as you can because sooner or later they are gonna disable your account and screw you out of your earnings.

Tip for consumers:
You're probably better off using a different site.

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Banned for no reason after years
December 26th, 2022
• Previous review

I was a member since 2018.Several times during that time as I was getting close to enough points to get a $20 gift card they would disable my account so I would contact support and they would say it was done by mistake.December 21,2022 I tried to sign in and it said they were having issues so I tried again later and it said my account was banned,conveniently just as I'm about to have enough points for a $20 gift card.I contacted support and was told I wouldn't be getting my account back because I had violated the terms of service or community guidelines which I have not done.Perhaps the person from support that emailed me back is just lazy and banning people because I see alot of people on Facebook having been told the same thing by them.I filed a.complaint with the Better Business Bureau but it probably won't do any good.I would suggest cash out as soon as you can because eventually they will ban you for no reason and steal your earnings.

Tip for consumers:
Cash out your points as soon as you can because eventually they will ban you and steal your earnings

Products used:
It is a survey site not a product that was purchased.

Service
Value
Quality
Thumbnail of user timc1627
Connecticut
1 review
0 helpful votes
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April 6th, 2024

I've been using Crowdtap for several years now. I fill out surveys and they send me gift cards; my favorites are Uber and Burger King, but they offer lots more. I've never had any problem with them. You won't get rich but it's really nice to earn $5 or $10 here and there for surveys that are easy to fill out (and sometimes kind of interesting). If a friend asked me to recommend survey sites, Crowdtap would be in the top 3.

Quality
Thumbnail of user amymcdevitt076
Washington
1 review
0 helpful votes
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April 22nd, 2024

I received an email saying that I could tap the link and get my $15 Kroger reward card and when I got there it said that it was in ballad then I got another email saying that you guys canceled it and if this was unexpected to get ahold of you so this is very unexpected I would like my $15 Kroger reward please

Tip for consumers:
Please reinstate my earned $15 Kroger reward goftcard. Thanks Amy McDevitt @ *******@gmail.com

Thumbnail of user carmelad4
Illinois
1 review
17 helpful votes
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August 17th, 2018

Update: they are responsive at times. My first account was left disabled so I didnt get my 1000+points at all and so I made a second account instead! And Ive been enjoying some gift cards yay. I was chosen for a review package but hey I didn't receive the kit (revlon foundation) sadly. USPS said they disposed it, it's been like 3 months but I'm still getting updates from USPS saying they're trying to retrieve the items. I say answer the questions truthfully and don't type random letters and you'll be good! Also Don't expect much about free samples as it's not always a sure thing that They'll be delivered...

Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Carmela, We'd be happy to help you with this. Please email us at support@crowdtap.com and we can provide you with some more information and a path to resolution.

Thumbnail of user tiffanym157
Georgia
9 reviews
11 helpful votes
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October 17th, 2018

I love Crowdtap because it has a variety of ways to earn points: product testing, open ended questions, grid questions, multiple choices, discussion groups, sharing posts to social media etc. The UI is super cool because it's color coded and easy to understand.The BEST part is that you need at least 1000 points to redeem for gift cards, but it doesn't take weeks to get there. I usually redeem points in two days. Crowdtap is adding more gift card choices over time so that's nice. But it's one of the most fun and productive online communities I've joined.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Tiffany, what a cool review. We are so glad that you enjoy Crowdtap and find it fun while earning points.

Thumbnail of user alishaq1
California
1 review
11 helpful votes
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April 9th, 2020

This issue was resolved this morning, so I updated my review to reflect update. I don't want to delete it altogether, as this may happen again in the future and people should be aware of that as it was very time/ effort consuming. So, I have calculated an average for my rating. A month ago I would've given this site 5 stars since I had been a very satisfied member for a year. Unfortunately, I believe there was some kind of error that blocked my account. I have tried to reach out to customer service 3 times over the course of 2 weeks and nothing. And as I am reviewing all recent reviews, it seems that this is becoming a widespread issue. If you're thinking of signing up. BEWARE!

Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Alisha, We apologize for your frustration and are happy to investigate this further and attempt to resolve it. Please provide us with the Support Request #s from when you reached out to our team so we can escalate the issue and have someone follow up as soon as possible.

Thumbnail of user virginiac601
Virginia
2 reviews
8 helpful votes
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June 23rd, 2021

I've bee n this site for over 5 years now and I don't understand why all of a sudden my account keeps getting disabled. I know sometimes my answers are short but if they a perfectly honest they would know that you can't make a answer long all the te because the questions require a yes or no answer. Plus sometimes people just can't think of anything more then that. If they really truly want honest answers then they shouldn't penalized you when you can't come up with something without either babbling or just straight out lying. I'm great at babbling but I just can lie on questions it's goes against every I stand for and what I raised my kids with. So please explain to me why all of a sudden in the last few months my account keeps getting disable.

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Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Virginia, We'd like to look into why your account was disabled and provide you with more information. Please send us a direct message via Sitejabber with your Support Request # so we can help you further. If you haven't reached out to the Support team yet, you can file a request here: https://support.crowdtap.com/hc/en-us/requests/new

Thumbnail of user riverp9
Netherlands
1 review
2 helpful votes
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March 23rd, 2022

I got 15$ then took a break and came back and cant log into my account :(. glad i didn't save up for 20 though i did have almost another 5 dollars. I'll probably make a new acc but i was rlly enjoying the site.

Tip for consumers:
no

Products used:
Gift card

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Thumbnail of user mckenziel1
Michael H.
Typically does not respond to reviews

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