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Crowdtap has a rating of 2.5 stars from 345 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crowdtap most frequently mention gift card, customer service, and enough points problems. Crowdtap ranks 14th among Survey sites.
This company does not typically respond to reviews
Crowdtap is a platform that connects brands with consumers to gather insights and promote products through sampling and reviews. Here's a review based on common user experiences: Pros: 1. **Engagement Opportunities**: Users can participate in various activities such as surveys, polls, and product sampling, which can be enjoyable and rewarding. 2. **Earn Rewards**: Participants can earn points or rewards for their contributions, which can be redeemed for gift cards or products, providing tangible benefits for their time. 3. **Product Testing**: Members often get the chance to try new products before they hit the market, allowing for early feedback and an exclusive look at upcoming items. Cons: 1. **Reward Redemption Delays**: Some users report delays in receiving rewards or difficulties in redeeming points, which can be frustrating. 2. **Limited Availability**: Opportunities can be limited based on demographics or location, meaning not all users may qualify for every campaign or activity. 3. **Technical Issues**: Occasional technical glitches with the platform may affect user experience, such as survey loading issues or login problems. Overall, Crowdtap offers an engaging way for consumers to interact with brands and earn rewards through various activities. However, like any platform, user experience may vary based on individual participation and technical factors.
So it finally happened to me after reading about it happening to so many others. Had been on here for a solid year, earning as much as $60 a month. Just cashed out for 5 bucks and immediately I can't get back into my account & says I've been banned. These people are slimy! Another issue I had with them is I was signed up to do a $100 survey. They confirmed with me multiple times, both through calls and emails. Then literally 30 seconds before the interview was scheduled to start, they cut me and offered $20. I raised a stink since I had scheduled my whole day around this and ended up getting the original $100 offered. By the way, none of the emails indicated that being cut at the last second was even a possibility.
I was a member for decades. Decades. I was one of the first to join the site. I logged in every single day, I completed at least 16 surveys a day. Today, I was met with this. "Account Disabled" I have nearly 3000 points earned, and I used to cash out at 5000 for Amazon or Walmart. I am very conscientious when answering surveys, so I do not believe there was a problem with the quality of my responses. I am 70 years old, I have been challenged with multiple sclerosis for more than 54 years to date, and I am vision impaired. Age discrimination?! Discrimiation because of one or both of my disabilities?! I work at answering surveys to feed my family... This was important to me, this IS important to my family.
Tip for consumers:
I am so disappointed in Crowdtap surveys...
Products used:
Nothing
I was a big supporter of crowdtap for 2yrs until t they disable my account for absolutely no reason and will not tell me why they disabled it. I know 100% that I did not go against their term of use and on top of that they owe me a uber giftcard that I redeemed points for before they threw me under the bus. DO NOT SIGN UP FOR CROWDTAP
I took mytime, answered honestly... and get disabled for no reason. No response when attempting to find out why. It seems they just arbitrarily decide you are being dishonest or going too fast... or whatever.
Tip for consumers:
nothing
Products used:
na
Answerd enough surveys to get a $50.00 gift card and then they disabled my account. Seems kind of funny, that it happened after I requested the card,
I signed up for Crowdtap last night and answered surveys for a good while before going to sleep, then woke up to find my account was disabled and no one can give me a reason why. What a waste of time! I've read that this happens a lot with this site, so I'll be sticking with Branded Surveys and YouGov from now on. I've never had a problem with those sites.
Tip for consumers:
This is a survey site, it’s not selling anything but promises rewards for answering surveys.
They will disable your account for any reason under the sun and not tell you why. They keep your earnings too. I had to stop in the middle of a survey to attend to my sick cat. When I came back to the survey to finish it the survey was closed. I contacted support about my disabled account and the only reply they can give is scripted, you violated the tos. I have been with crowdtap for years and have earned hundreds in gift cards so why would I consciously voluntarily violate the tos and forfeit a way to earn future gift cards. Do not waste your time with this site because they will rip you off.
These people are in trouble they don't take out Federal and State Taxes and I am calling the labor union on them there going to pay us survey workers not the members they already get paid and whoever is running the end for the e gift card there will be a change to where they will be putting people's money on PayPal and or get a Visa Gift card for there pay people need to be bringing home $500-$1,000 a week taking those surveys support can but out of it I am frankly just tired of them and they lie too the staff does for support I got the CEO's information too to contact him his name is Matt Britton I will attach his information I am calling him this is enough.
Tip for consumers:
Everyone is encourage to contact the labor union and the US DOL on this company to report support and no one cares about there members this about us survey workers.
DON'T WASTE YOUR TIME!
I've spent months racking up points, little by little, only for my account to be conveniently disabled when I reached enough points for a $20 reward. Contacting support gave me no information as to why whatsoever, except that I violated their terms and of course, not which ones, and essentially cheerfully told me to buzz off. I really could have used that tiny bit of money.
The end of the email in the photo reads "Thanks for choosing Crowdtap and have a great day!" Yes. I'm having a great day. I love trying to be civil and reasonable only to get cheated out of rightfully what I earned. (Note my sarcasm.)
If you earn anything, just cash it out immediately. Please. Don't let them do this to you too.
Tip for consumers:
Use your points as soon as you get them, so they can't take them away from you.
Products used:
I was going to submit my points for gift cards, but was unable.
When you are using the site, it is low paying but effective. However, they will ban you randomly. I was banned twice.
Once they admitted was a mistake.
The second time they said my response was unhelpful when asked, ""What products similar to this new potential brand do you currently use?" Your response reads: "I don't use anything like this." I don't believe this response is worthy of a ban and I'm not sure how else I could have responded honestly.
Unless you want to submit responses and risk getting banned for no reason, I can't recommend this site to anyone.
Tip for consumers:
Don't use it.
Products used:
This is a survey site so this is not applicable.
I've been using this site for about 2 months now and I am definitely happy with them. It's incredibly easy to use and I've received free samples that are very generous compared to free samples you get from other sites. I've also cashed out $5 gift cards with them several times in the past 2 months. I strongly recommend.
Michael, we love that you are enjoying Crowdtap!
Not only can you answer questions and surveys that shape future products for points that can be redeemed for gift cards, you also get really awesome sampling opportunities. Crowdtap sends full sized products (usually numerous ones) in your crowdtap box. You get to try out new products and It has really helped me find some amazing products that I would have never tried before.
This review is pretty much like most of the others on here, but I'm annoyed enough to leave it anyway. I just got banned for absolutely no reason with no explanation. It appears to me that they want users who are too slow to actually accrue points and get rewards. I'm a fast reader but my responses were 100% honest.
Earned two amazon gift cards over a month ago, have yet to receive them. Said 1-3 business days... Got an email saying they were coming, still nothing. Emailed customer service with no response. What a waste of time.
Hi Athena - Thanks for your comment and we're sorry you had a negative experience with Crowdtap. We'll send you a private message to gather more information to investigate further and see maybe why you didn't get your gift card in the allotted time.
I have no idea why people are bashing crowdtap, I've used it for several years. Gotten almost$500 in Amazon gift cards, currently have another $40 to redeem now (Cant decide between Target, Amazon and Walmart!). Also several free items from shampoo, body wash, ketchup, cleaners, makeup from Marc Jacobs, sun screen... I will never stop!
Thanks, Emilie! We appreciate your contributions to our community :)
I have been contributing to Crowdtap for many years! Now they deactivate my account with over 30,000 points. Telling me the following: In order for Crowdtap to remain capable of rewarding members for their honest engagement, we will always vigilantly monitor behavior on our platform. Based on the above, your account cannot be reactivated. I've reached out to support again without any response. Contributors beware and cash out before they screw you too.
Hi Cathy, We looked into your account to understand why you were disabled. It appears as though you were disabled due to our security system, and your account cannot be reactivated.
Crowdtap is a simple and fun way to share my opinions and reviews while earning rewards. Testing products has been rewarding in really seeing the new products coming out. I have learned more about brand names and services that have made making decisions much easier.
Thank you, Toni.
I initially found Crowdtap when searching for product sampling/testing. I tried so many new things that I still use today. I've noticed they don't have or don't offer me samplings lately. But it's okay I'm up to $50 in amazon cards for just taking surveys. I had a recent issue I wanted to change my email. It got done in less than 24 hours, great communication.
Products used:
My samples were- Suave kit, Affresh Kit, Nexxus/Dove kit, Domino Sugar,Mission chips, rxbar kit, Hellman's Mayo. Just to name a few!
Crowdtap is all the sudden not working for myself and many others, with no explanation why. I have emailed support and messaged multiple times on facebook with no response. They are closing the accounts of high earners without allowing us to cash out any money we have built up.
I've been doing crowdtap for a few months now and am getting almost weekly rewards of $10-$20 in gift cards. The surveys are quick & I do them when I have a spare minute, standing in line at the grocery etc. easy to use!
Thank you, Abbie!
Crowdtap is an awesome way to regularly earn gift cards and product testing. The products are pretty cool also. The survey style Crowdtap uses is my favorite. It doesn't get boring and it not overwhelming or long. The perfect amount of questions! I have never had any issues with anything. Quick payouts too!
I used to like crowdtap for sharing my opinion and earning some bucks in return, but since they upgraded to the new website there have been many issues namely:
- so many bugs in surveys, they tell you to choose multiple options but you can only choose one, or the surveys dont proceed as some message keeps coming, too many bugs to be fixed with the IT department.
- the language and grammar has become worse than before, its so obvious! All the spelling mistakes. Phew!
- you keep answering all these open ended discussions but never get rewarded for them, it just hangs there.
- another thing i miss is seeing the total percentage of people choosing an option.
The pros are:
You can still make points and get rewarded
- the point for each question have been upgraded to 3 from 2.
There are lot of other surveys and discussions with huge number of points available.
Hope they fix the above issues faster to give a better experience to tappers.
Thanks for your feedback, Deana. We are continuing to improve the site and fix issues with surveys, grammar, and response time. Focus Group points do not get awarded to your account right away - only when the discussion closes. Our Support team (support@crowdtap.com) would be happy to confirm if you were awarded any points, and soon you'll be able to check yourself with a Point History!
Don't hesitate to email us or reach out on Facebook/Twitter/Instagram so we can help with any problems. More changes and features are coming to Crowdtap, and we'll be sure to keep you updated along the way!
Crowdtap use to be a great site where you could answer questions honestly and earn gift cards for your work. Their new security systems are constantly deleting peoples accounts when you log in from a different location other than your home. There are ten people in my office that had crowdtap accounts but crowdtap has shut us down due to our server location (shows Massachusetts but we are located in Indiana). Needless to say, don't bother doing crowdtap at work or you will lose your points and your account. Good luck getting in touch with them after this happens.
Crowdtap has been a great source to earn Amazon gift cards. However, there are just too many issues with the newer version. First of all, beware that it will ask you to validate your account before you can redeem your points. For some reason, my account cannot be verified no matter how many times I try. I have contacted their customer support, and all they said was "my information did not match their public record." I am really confused since I only used my facebook account to sign up, and have never entered my address at all. Now, I cannot redeem my points for a $15 gift card.
Hi Gordon, If your information did not match public records, we do allow you to go back and revise it if there has been an error for some reason, and we can manually review your verification request. If you send us a private message with your email we can look into exactly what information didn't match public records and provide you with a path to resolve this.
Everyone who says this company is a scam, is SPOT ON! I decided to give it a try because there are positive reviews as well. Right before I was set to cash out at a 20$ gift card, my account was closed. I emailed customer service, and received a generic response. They told me my answers were inconsistent, irrelevant, and went against their terms of use. Considering I actually spent a substantial amount of time answering the questions and not just randomly clicking, the only conclusion is they boot people to not pay out rewards.
Although we wish it weren't the case, there are instances when profiles are banned and we take great care before taking that step. We abide by the regulations of our Terms of Service, specifically in this case, sections 4.7 and 4.8, with the intention of being able to reward and support the Crowdtap community members as a whole. We do offer an appeals process (humans do err), but depending on the specific cause of a profile's banning (i. E., evidence of duplicated accounts, accounts created and/or used outside Crowdtap’s allowed territories), that may affect whether or not you hear back from us. Please see our FAQ with further details on this topic: https://bit.ly/2CM5tX9.
I've been paid out roughly 20 times from prizes that range from 5$-25$ gift cards. I usually only get Amazon, and they pay out within 24 hours each time.
Never had any issues with them. Just put effort into your posts and you'll never be wronged by them. Cashed out around 300$ so far in my 9 months of using them.
They also run free samples, so far I've been accepted into a free battery pack and it's pretty good quality too.
Gain trust and grow your business with customer reviews.
Give your opinion. Get rewarded.
Crowdtap offers up thousands of questions for you to answer every day. Simply share your opinion and earn rewards, gift cards, and free product samples. It’s that easy. https://bit.ly/2PD5fEg
Hi Eric, You should have received a response from our Support team indicating what responses prompted your account to be deactivated. We've reactivated your account so you can use Crowdtap. Please let us know if you have any questions by replying to the Support ticket you received!