• Crowdtap

Crowdtap

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Overview

Crowdtap has a rating of 2.5 stars from 345 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crowdtap most frequently mention gift card, customer service, and enough points problems. Crowdtap ranks 14th among Survey sites.

  • Service
    59
  • Value
    55
  • Shipping
    25
  • Returns
    23
  • Quality
    51

This company does not typically respond to reviews

Positive reviews (last 12 months): 31%
Positive
9
Neutral
1
Negative
19
52
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How would you rate Crowdtap?
Top Positive Review

“Crowdtap is a platform that connects brands with consumers to gatherr insights and promote products.”

Twyla g.
6/25/24

Crowdtap is a platform that connects brands with consumers to gather insights and promote products through sampling and reviews. Here's a review based on common user experiences: Pros: 1. **Engagement Opportunities**: Users can participate in various activities such as surveys, polls, and product sampling, which can be enjoyable and rewarding. 2. **Earn Rewards**: Participants can earn points or rewards for their contributions, which can be redeemed for gift cards or products, providing tangible benefits for their time. 3. **Product Testing**: Members often get the chance to try new products before they hit the market, allowing for early feedback and an exclusive look at upcoming items. Cons: 1. **Reward Redemption Delays**: Some users report delays in receiving rewards or difficulties in redeeming points, which can be frustrating. 2. **Limited Availability**: Opportunities can be limited based on demographics or location, meaning not all users may qualify for every campaign or activity. 3. **Technical Issues**: Occasional technical glitches with the platform may affect user experience, such as survey loading issues or login problems. Overall, Crowdtap offers an engaging way for consumers to interact with brands and earn rewards through various activities. However, like any platform, user experience may vary based on individual participation and technical factors.

Top Critical Review

“It was bound to happen eventually!”

Lisa K.
10/10/24

So it finally happened to me after reading about it happening to so many others. Had been on here for a solid year, earning as much as $60 a month. Just cashed out for 5 bucks and immediately I can't get back into my account & says I've been banned. These people are slimy! Another issue I had with them is I was signed up to do a $100 survey. They confirmed with me multiple times, both through calls and emails. Then literally 30 seconds before the interview was scheduled to start, they cut me and offered $20. I raised a stink since I had scheduled my whole day around this and ended up getting the original $100 offered. By the way, none of the emails indicated that being cut at the last second was even a possibility.

Reviews (345)

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Reviews that mention popular keywords

gift cards (161) size products (25)
Thumbnail of user reneec43
California
3 reviews
2 helpful votes
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September 27th, 2016

I absolutely love Crowdtap! I was able to collect 3- $5 Amazon gift cards in less than 24 hours of joining. It is a lot of fun and hard to not join in. If you have free time like myself, this is a must do, especially for stay at home moms.

Thumbnail of user gabbym20
New Jersey
1 review
0 helpful votes
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October 17th, 2018

I love Crowdtap. As a stay at home mom every bit of alone time counts. With Crowdtap I now have something to do when I'm not doing anything. Plus earning gift cards gives me a guilt free reason to treat myself.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

We love that, Gabby - a guilt free reason to treat yourself! Keep enjoying your alone time (with us).

Thumbnail of user jaredk106
Maryland
1 review
21 helpful votes
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January 13th, 2020

My account was disabled, yet I had not violated any term and answered each question extensively. The customer service does not respond in a timely manner. You could be wasting your time because they cancel your account when you are points away from getting a reward.

Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Jared, Thank you for your feedback. We at Crowdtap work hard to make sure that every valued member has a fun and gratifying experience with us. We are sorry that your experience thus far has not been a great one.

We are working to iterate and improve our quality processes in order to offer the best opportunities for all members. We see some members having difficulties and we hear you! If you are able to send us your Support request number privately, we can follow up with the team to ensure you get a response as fast as possible. Please keep in mind the team is still working through a backlog of requests from the holidays which has slowed our typical response times.

Thumbnail of user claraj21
New York
1 review
0 helpful votes
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October 18th, 2018

Crowdtap. Is one of my favorite sampling sites. It's very easy to navigate. I enjoy helping out the brands and I get points when I complete missions in the form of grids, questionnaires or social media sharing of photos or videos, which I redeemed for numerous amazon e-gift cards and I receive great full size products to test and review.
Crowdtap is well worth my time and anyone who had bad experiences, maybe you not doing something right or following clear instructions or rules!

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

We love your enthusiasm, Clara. Thank you for taking the time to review!

Thumbnail of user steameda
Wisconsin
1 review
7 helpful votes
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September 14th, 2017

Crowdtap is so dishonest! After I posted something to Facebook because it was required I was hacked by someone in Washington! Coincidence I Think Not! They also never sent the Gift Card they said they were! Such a scam, sure they are sharing/selling personal info hand over fist! Junk.

Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi there - We're sorry about your experience and appreciate your review. Please know our Privacy Policy expressly prohibits us from selling or providing your personal information to any other website, company or person (http://home.crowdtap.com/privacy-policy). We are sorry your account was hacked and we're happy to help you investigate this further, in addition to your missing gift card. If you email our team at support@crowdtap.com you should hear back in 1-2 days. If you're missing a gift card we will provide it to you.

Thumbnail of user brandif15
Illinois
1 review
0 helpful votes
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April 7th, 2019

I've been a crowdtap for over two years and I'm quite happy. I answer questions that give me points for gift cards and you can apply to sample items. It's legit, fun, and totally worth it... Not to mention easy!

Thumbnail of user amandae99
Colorado
1 review
2 helpful votes
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February 25th, 2019

I've been a member for for over a year now and I can honestly say that this website is a legit place to earn gift cards for taking simple surveys/polls. I've lost track how many gift cards I have earned :) Compared to other sites, 1000 points for a $5 gift card seems like a lot of work for little payout, but it add up quickly. Not only can you earn gift cards, but they also run campaigns to receive free products to test in return for writing honest reviews. To date I've tested food products, cleaning products, hair care products, and skin care products. Sometimes I'll go several months before being selected to test and review, but then there are times like now I've been selected for 3 separate campaigns in the last month. It's a great website and I'm thrilled I discovered it!

Thumbnail of user laressan
Kansas
2 reviews
10 helpful votes
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December 5th, 2018

I have been with Crowdtap since the very beginning. A lot has changed since then. I have been able to sample so many products with them- when they first started they had these amazing Old Navy deals. I miss those recently I have sampled some kids' food products and I cash out about once a month for a $10 Amazon gift card- they have many options of gift cards available. You put in the time and you will get rewarded. It's not quick money though it is fun!

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thank you so much, Laressa, for your enthusiastic review. We love it that you've been a long-time member and hope you'll continue to enjoy sharing your opinions and participating in fun polls and surveys.

Thumbnail of user evelynm83
Indiana
1 review
0 helpful votes
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October 17th, 2018

I love crowdtap. It is a great site for trying and reviewing products. There were some glitches after the new upgrade, but you have to learn how to navigate the site and you wont have a problem. I love the fact that you earn gift cards while answering some survey questions. I believe the open ended questions can be improved though. Sometimes you dont get rewarded for answering the questions. But aside that, love it real good.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thank you, Evelyn, for your feedback. We do have a points and rewards history feature in the works so you do not have to worry about missing points. Feel free to reach out to us at support@crowdtap.com.

Thumbnail of user kristaz17
New York
1 review
8 helpful votes
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June 28th, 2022

They disabled my account
For no reason. When I tried to contact customer service support by email for the past two weeks they have not responded back to me. I have sent several emails under high priority and nobody gets back to me so basically I give them one star. It was a good app while it was working but then after that I'm not so much I don't recommend people using this app because eventually they will do the same to you

Thumbnail of user alyssam78
Illinois
1 review
0 helpful votes
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October 17th, 2018

I'm 19 and I signed up for my Crowdtap account because I love to try new things and give my opinion on them to help develop a product to be better or build upon something that already is as quality as it gets. A definite bonus is that I love make up & since just joining a few months ago, I've already gotten my 2nd chance to review full size cosmetics and keep them when I'm done. Revlon Kiss Cushion Lip Tints in two different colors was my first project. Now I'm getting some new make up to try out again! How does it get any better for a college student? Take it from me, it doesn't. Sign up for a free Crowdtap account, take fun & short surveys to get samples and test for free! The more interactive, honest and open you are the more gifts you will receive :)

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Super photos and a fantastic review, Alyssa. Thank you for your enthusiasm!

Thumbnail of user noellec37
Pennsylvania
1 review
5 helpful votes
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April 8th, 2021

I've been a loyal customer of theirs for at least a couple of years. During this pandemic, I was rarely logging on with so much going on at home. When I finally did try to get on a few weeks ago, I saw I was blocked and reached out to customer service. I got some message that it looks like others have received about Crowdtap's "security system" and "rewarding members for their honest engagement". I was appalled as I have never broken the terms and conditions and proceeded to email them back to let them know their response was not sufficient and if they could explain in further detail. I have sent at least two email follow-ups and have not received any response from them. I can also attest to the fact that they had blocked my mother's account too. At this point, with the way the customer service is ignoring my messages, it makes me not even want to be a part of their community and to tell everyone not to use their product!
Noelle

Service
Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Noelle, We'd be happy to investigate further why your account was disabled to provide you with more information. Please provide your Support Request # either via Sitejabber messages or you can edit your review and add it on.

Thumbnail of user eileenp51
Nebraska
1 review
8 helpful votes
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April 5th, 2019

This website has so many quick and easy reviews that just takes very few minutes to take. I cannot give 5 whole stars (but would 4.5 if it was an option) because I have gotten only one of three products asked to review so far. So they just need to work on that process. Once they do, I can definitely give this company 5 stars. The product that I received so far to review were full size products. And they have very clear instructions on what you need to do to leave an honest review. I do recommend this service.

Thumbnail of user kimberlyd24
West Virginia
3 reviews
11 helpful votes
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December 10th, 2015

I am updating my review since I have learned more about it. The problem with the company is that when I joined they did not explain anything. I have learn from experience. Your points do ad up. You earn 1000 points and then get a $5 gift card from Amazon.com. You are very reliant on Facebook and expect you to have at least 25 friends. You have to click an icon to post on FB or Twitter or Instagram for just about everything. Your page becomes an advertisers dream. They can reject you when it comes to getting samples without telling you why. They want a lot for what they give you. I would rather have money. Amazon.com does not pay my bills. I do. Many times they will not respond to your emails.

Service
Value
Returns
Quality
Thumbnail of user bbrreeg
Colorado
1 review
5 helpful votes
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September 13th, 2021

My mom and i both signed up to use our accounts. When they noticed our address was the same they disabled our accounts stating that there are multiple accounts being used in the same location. How petty of them after spending hours on my account that still works and trying to make an account for her only for her to be unable to redeem all those points for her gift card and if we try to make another account to try again that will only get us banned. What kind of service... do not use them. You are better off using swagbucks.

Products used:
surveys

Thumbnail of user caseyr35
Mississippi
1 review
0 helpful votes
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October 17th, 2018

I personally enjoy answering surveys, even more so when samples for new products are available, Go Go squeez was a refreshing new item that kids love. I will continue to participate with crowdtap as long as I'm able.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

We appreciate that review, Casey!

Thumbnail of user reneec543
North Carolina
5 reviews
2 helpful votes
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March 26th, 2022

I have been a member of CrowdTap awhile now. I love that I can answer questions and help companies develop items. In the past, I got to learn a lot about new products and share with friends and family. The site has slowly changed to more of light surveys of consumers opinions for product development. Everything I do allows me to acquire points that I can convert to a gift card. I also love when I get the chance to test new products through CrowdTap. They have really change in recent years and there is not as many samplings that there use to be. They have an app now that makes answering questions even easier. Being a stay at home parent with no income, CrowdTap helps me to feel like I'm contributing to our household sometimes. I definitely recommend becoming a member!

Service
Value
Thumbnail of user emmiem
Florida
18 reviews
81 helpful votes
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August 17th, 2018

Site is good if you want to make a quick buck for doing short surveys and sampling but that is pretty much it. I see from other reviewers that Crowdtap has changed hands not sure if it is true but have noticed when I had a question and got a ticket for it my question went unanswered or ignored. I have posted question or there of on FB and they were deleted not from me. Even went as far to ask a question per FB but threw their message system but was ignored yet again. All in all if a quick buck is what you need is one thing but be prepared to be ignored, account deleted, and questions either removed from FB, or ignored altogether. I added a picture of the pop-up I kept getting before, during and after a did a survey. They could have at least sent an email saying just let it ride out and it will go away on it's own instead of ignoring my emails.

Thumbnail of user jenniferw2460
New York
1 review
1 helpful vote
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March 3rd, 2022

After initially being able to earn a little over 700 points, I now have zero tasks available and haven't had any in two days. A complete waste of time and not an efficient way to earn a little extra cash.

Quality
Thumbnail of user catj10
Florida
1 review
13 helpful votes
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June 7th, 2019

I've been using Crowdtap for almost two years, I got a new laptop and suddenly my account is being denied access. This all started when I tried to redeem my reward and they denied my ID Verification request. I had a high amount of points that I was trying to redeem that I have been meticulously collecting, but all of a sudden I can't cash out or even access my account. I emailed them twice and have called them out on social media, but nothing seems to be working.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Hi Cat - Thanks for your review and we sincerely apologize for your experience! Our support team would be happy to investigate what happened to your account further if you message us at support@crowdtap.com. We look forward to hearing from you.

Thumbnail of user reneer98
Florida
2 reviews
5 helpful votes
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August 20th, 2018

I am active on quite a few different survey sites and answer them honestly. I tried crowdtap and had accumulated about 1800 points and today I received an email that I violated their terms and they revoked my account. My points were also revoked. Judging by the other reviews this seems to be a trend. Don't waste your time.

Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Renee, Please email support@crowdtap.com and we can look into exactly why your account access was revoked, and provide you with a path to reinstate it with your points still in tact.

Thumbnail of user alejandrac25
Illinois
1 review
1 helpful vote
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October 17th, 2018

I have been a member of Crowdtap for almost five years now. I love it because it's very rewarding, super easy and fun to use and be a part of! I am big on providing constructive criticism and get a kick out of doing surveys, answering questions and giving feedback so this is an outlet for me with benefits. Not only am I able to help companies out with marketing and advertising by providing answers to questions about slogans or designs but I'm also able to redeem points for giftcards and sample products for free at the same time. Whats not to love? I recommend this to everyone I know because it's great. I cannot wait for an android app because it will allow to me participate even more. I also love the new giftcard options added.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thank you, Alejandra, for your review. We know our members are looking forward to an app, and we promise, it's still in the works.

Thumbnail of user griseidag
California
1 review
0 helpful votes
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October 17th, 2018

The GoGo Squeeze Blast has a lot of good qualities. It is actually all fruit sauce, apple, cranberry, black currant and blueberry -- no sugar added. It is not organic, but is marketed as non-GMO. The foil containers are easy to throw into a kid's lunch bag and need no utensils to consume -- easy to open and dispose. They do not need to be refrigerated (unless previously opened). There's a long shelf life.

Thumbnail of user annamariem3
California
1 review
0 helpful votes
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October 17th, 2018

I've been apart of Crowdtap for a few years now and not only do I love getting to share my reviews of products that I have been sent to try for free I also got tons of Amazon gift cards for my efforts!

I'm super psyched that they have more gift card options now because I can cash out for big name stores! There are a ton of activities you can do besides review such as sharing media from big brands as well as sharing your opinion on things from your lifestyle and your families as well. I participate in it and got my sister to try it out too. She has gotten quite a few things to sample in the past as well.

I would definitely recommend giving the site a try. Your time spent on the internet might as well earn you some cool stuff! There isn't really much you'll lose if you do!

I've included pictures of products I've received in the past.

Service
Value
Quality
Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Hello AnneMarie and thank you for that review. And thanks for taking the time to share those pics! (Everybody loves a pic!)

Thumbnail of user nelles2
New York
1 review
11 helpful votes
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February 22nd, 2019

I absolutely love this company. You answer a few surveys for points and eventually build enough for gift cards. As if that isn't enough, you can apply for free samples. They vary from beauty to nutrition etc. It's alot of fun if you enjoy writing reviews. I highly recommend.

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Company Representative

Thumbnail of user mckenziel1
Michael H.
Typically does not respond to reviews

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